Amazing company! Quick and helpful responses. Very easy to reserve and pay. Thank you Michael!read more

So I a mixed emotions on the review so giving the service 4 stars which is a combination of the…read more5-stars I would give one driver for a return trip and 2-stars I would give another drive for my initial trip. We recently requested service for a to and from trip to the airport. I reviewed the online site and the large escalade vehicles show hold 6 adults and luggage. We were leaving on a long trip and only took one bag per person so I would expect if the vehicle to hold us and our luggage and made sure I put in the notes about the number of five passengers and 5 pieces of luggage. The trip to the airport was more than uncomfortable to say the least and when the driver arrived he mentioned that he did not think we and our luggage would fit and offered no fixes or options. The luggage had to be piled to fit so that two of our passengers were crushed in a seat almost together. Then the driver got three separate calls on the trip, answering one of the calls on speaker with us in the vehicle talking to a client about finishing us up quickly so he can pick up another fair earlier than scheduled. Then he proceeded to do over 80 mph on 410 in bumper to bumper traffic to get us to the airport. When we arrived, I would usually provide extra trip over the standard 20% gratuity I had already been charged on my credit card, but did not feel the driver warranted the extra. He made sure to let me know that he was not happy about not getting extra cash and when I mentioned that 20% was already provided on my credit card charge, he informed me that "I will never see a dime of that". However, our pickup driver (thank you Javier!) was fantastic. Arrived punctually to pick us up, was very communicative about getting us with the least amount of walking. He helped with luggage and in/out of vehicle. He drove well and within the speed limits, he was conversational and very personable and did a great job. Would ask for him again and again. So you can understand my mixed emotions with this review and trying to be objective to allow Javier to redeem this rating. Thank you Javier. 12/28 Follow-up: Wow. Sure wasn't expecting anything from my review, but true to his word, Michael reached out, apologized for our trip, and refunded the fee. Thank you Michael and will be using again. Appreciate it.

Daniel is incredible!! He tracked our arrival flight and knew it was delayed. Worked later than…read morenormal to accommodate our delay. In constant communication with us thru text and calls. We also used him for our departure flight. On time and communication thru out the process. Thank you !!! Military. Families Corporations and individuals will benefit from his services.

I highly recommend using this shuttle service. Made advance reservations with Daniel on the phone…read morefor pickup at airport and he was there waiting when we arrived. We used him to River Walk and back to hotel and he was there at the time we agreed on. If you're attending BMT Training graduation at Lackland AFB he is actually very knowledgable of the events and base locations to help you navigate where to go. Daniel was very personable and I would surely use his service again if ever in San Antonio.

OMG, was at the Menger Hotel/bar and placed an order for an Uber. I had to walk 5-7 blocks to find…read moremy UBER as the guy driving did not understand how to get to the Menger as the area is under construction. Truly asking why did he take the drive??? Next time I will drive or get the hotel to take me to the next bar. As taking an Uber this time I felt NOT safe and now my mental health is seriously compromised. I went back to my hotel and cried and did not go out the rest of the night and it was early, as in it was only 10pm but I was not able to trust Uber to take me were I need to go.

I don't know what navigation system they use, it's terrible. More uber drivers are running around…read moremy subdivision trying to find addresses. I ordered yesterday to have food delivered. I followed the driver on the text message and he never showed up or drove by. Got a text 20 minutes later saying he delivered the food. I didn't get it. I will not use a food place that uses uber to deliver. They are terrible.

Had experience using the services of the company during the wedding event. At first, there was a…read moremisunderstanding with the type of bus - instead of what we expected, the school arrived. Not exactly what I wanted to see at such a moment. As it turned out later, technically, the error was in our order, but it would be nice if this detail was spelled out more clearly. After the appeal, the situation was quickly corrected, and by the next stage of the incident we were waiting for a much more comfortable transport solution. This made a positive impression, especially considering that there was a reaction and a desire to correct the situation. The drivers were professional, the organization on the routes - without significant failures. There are things that can be improved in terms of communication and transparency in the choice of transport, but in general the experience remains rather positive.

The Ultimate Customer Service Story…read more We chartered a bus and coach for our daughter's wedding in Austin on March 30th. As the Father of the Bride I was shocked when the bus that showed up to bring our guests to the church was a school bus. After the ceremony I called Abdul to address my concern. After speaking to him it became clear that in reality the mistake was ours, not his. We had chartered a "transit" bus, which when you look on the website is a school bus. I wish the contract was more specific; as "school bus" certainly would have jumped out. But live and learn. Now to the good part. With my frustration high, Abdul was calm, cool and reasonable. He immediately realized I was not happy and kicked into high gear to see what he could do. While we had to take the school bus back to the hotel, by the time we left for the reception...less than one hour later...a gleaming full scale motor coach was sitting in front of the hotel instead of a school bus. Wow! I can't thank Abdul enough for stepping up. I was thoroughly impressed. When it comes to satisfying customers in a crisis, Austin Charter Services proves that it can still be done the old fashion way...do whatever you can to make your customer happy. I'll be back again some day for the next daughter. Thanks Abdul! Mike McCauley Argyle, TX P.S. The coach we ordered for the wedding party was perfect and the drivers were top notch.

Shane was amazing! It was my mother's 90th birthday dinner and Shane was so patient with her and…read moreus. It was a smooth and enjoyable ride. We will definitely use Royalty Black Car Service again.

Awesome service. Very patient and great driving. We had several flight delays in addition to…read morebooking last minute, and we were still accommodated despite the huge inconvenience. Truly the best!

Highly recommend! Used their shuttle service to both drop off and pick up our large family at the…read moreairport and everything worked great! They were affordable and had great communication

A big shout out to Michael, and Together We Serve, for providing first-class hospitality and…read moreservice for me and my family. Michael was courteous, flexible, patient, and punctual. The transportation process was smooth, and the van/bus was nice. We highly recommend Together We Serve for all your transportation needs in and around San Antonio, TX.

We had originally ordered a party bus but they had issues with the party bus but and sent us a text…read moreabout it the night before and sent a bigger charter style bus. They even dropped the price $50 an hour. Our crew of guys was picked up by Gary at our house and just told him where we wanted to go and he mapped it out for us and got us where we wanted to be. We had a great 5 hours and were very pleased with our transportation around Johnson City! We thank you for giving us a great time and being so accommodating! Will definitely use you guys again when we are up here. 10 out of 10 recommend

We rented a 16 passenger Party Bus for my daughter's bachelorette party. Adam was our drive, he was…read morethe BEST! He was so polite and nice and took great care of us. The bus is very deceiving. It looks like an airport shuttle, but the inside is so cute. Bench style seats line the inside walls. Wine bottle motif adorns the ceiling, along with colorful lights that change colors. The sound system is loud and made it fun listening to our music and for karaokeing. We loved being able to make our own itinerary and visit wineries we wanted to go to. All and all, it was the perfect day! Thank you Adam for being such a gentleman and taking such good care of us. We will be back to see you soon.

Do Not Use This Service! I made a simple arrangement to have an executive picked up at the Austin…read moreairport and dropped at a hotel. I sent a meeting invite for their calendars so that Benny and the executive could see all of the details. Vehicle type, pick up time, driver name and phone number, ect....but instead, Benny sent one of his drivers to pick up the executive, WITH OUT TELLING ME!! It would have been 100% fine, IF he had communicated that change to me so I could let my executive know and feel safe as to what vehicle he was getting into. When I exclaimed the frustration, he simply said, "Don't do business with me and do not call me ever again!". He did not address my concerns at all. A simple text message would have sufficed to say plans/driver have changed. Finally, he would not release the new driver name/phone number to me - so I had to wait 1 hour to hear that the executive reached the destination safely. I do not recommend using Benny's Wine Tours.

We were in Fredericksburg celebrating my wife's and daughter-in-law's birthdays this weekend. Last…read moreminute we decided to do a few wine tour, luckily for us, we met Benny of Benny's wine tour. If you are looking for a great wine tour I would highly recommend Benny's Wine Tour. What a great day. Benny is very accommodating and a very nice guy. Large , clean comfortable vehicle. He provide you with many options or let you plan your own day. Give Benny a call if you're looking for a great, relaxing, no pressure wine tour. You will not be disappointed!!!! Thanks Benny, we will call you the next time we are in town!!!