TAWNY ELLINWOOD is the best !!…read more Tawny works in Dan's office and she is simply the best !! She helped me get renters insurance for my apartment, then car insurance for my daughter. The price of my daughter's car insurance was so good, that her boyfriend also switched to State Farm. :) I have thoroughly enjoyed working with Tawny for many years now. She is always upbeat, friendly, helpful and professional. She answers all of my questions and responds quickly to my calls and/or emails. DEFINITELY contact her for a quote on any insurance needs.

We have been using this agent for 11 years. Which just adds to the shock we have experienced due…read moreto the utter incompetence and a lack of rudimental courtesy and customer service skills. As a 'mom and pap" type landlords we own a few properties in Phoenix. While preparing our taxes we noticed that we are missing one of the insurance bills. So we called Dan's office. To our great surprise we were informed that our insurance policy got cancelled a year ago, due to a claim on a tenants part! But no one bothered to inform us!!! Not even a courtesy call, reminding us nothing!!!! Complete disregard for long term loyal clients. He said that " insurance company has sent us a letter" (not true). Insurance cancellation should be a registered letter - which we would have received! He expressed a complete disregard that our property was left uninsured for a year!!! Not even an apology, nothing or any desire to remediate the situation. Naturally we are taking all our business elsewhere and telling everybody to stay away from that dump of an agency!! Also filing a complaint with AZ Insurance DIFI. Avoid Dan Kalm Insurance - they treat long term clients as garbage and discriminate against them. P.S. I jus wanted to add some facts after I ve had a conversation with this person - agent. He demanded that I should remove this review in a rude way - I said I would only do it if the situation is remodified and he would apologize to me - at this point he went completely nuts screaming at me, telling that I am blackmailing him etc... This is a scary individual - beware! P.S My review stands. The Agent is rude with major attitude issues. Said he was doing me a favor by contacting the insurance company to renew the coverage. Effectively, doing his job for which he collected premiums/commissions from us for 11 years, without paying any attention to our Canadian address before. Hence - its just a lame excuse not providing basic polite customer service. In 25 years - this is the rudest agent I ve been dealing with. I have never had such a negative experience. Never even an apology, just the righteous attitude. Yelled at a me for posting this review. Told me to get out of his business to get insurance some place else. If you don't want to be treated like garbage and being screamed at for your own money - AVOID AT ALL COSTS. Just for reference: What he attempted to refer to without a knowledge that many years ago I went to a law school: Commercial electronic messages (CEM) sent to recipients in Canada from another country must comply with CASL. Senders of CEMs need to: (1) obtain consent, (2) provide identification information, and (3) provide an unsubscribe mechanism. This is what the CASL is about - we communicated always via mail and email hence implied consent. And just a lame excuse on a part of an incompetent, lazy, misleading agent. Plus given his recently changed reply - he is very good in twisting the facts. He is not to be trusted! P.P.S, At this point we decided to seek a legal advice and will contact State Farm directly to recommend them to have a better customer service focused training to their agents. Its obviously a complete failure at this stage. This person should not be in a customer focused business. End of story.

As an auto insurance customer with State Farm for approximately 30 years, I can claim without…read morehesitation that they've been exceptionally good to me. For example, my new(er) car was slightly damaged around the time of the big microburst monsoon storm that hit Tucson in June - the one that knocked down so many trees. I didn't realize there was damage to my car (front bumper) until three days after the storm, so I wasn't positive regarding the actual cause of the damage; I just knew it didn't come from something I did. So, I was honest with SF regarding the situation. And, rather than count it as a collision case, which they could have done, they put it on my comprehensive instead. That saved me $250 (my collision deductible) and guaranteed no increase to my monthly payment. As my father is ex-military, I could have gone with another insurance option years ago, but I decided to stick with SF to establish a solid track record. (The monthly rate was only $9 less/mo. anyways.) That decision of mine has seemingly paid off even though I've switched SF agents numerous times over the years. Their staff has always been cordial, professional, and prompt regarding all of my auto matters, so I'm making it a point to mention their high-level of performance and my personal satisfaction. Scott Cleaves Teacher, Tucson

Very disappointed in this insurance. I fell victim to a scam by a homeless person. Since the…read morehousing shortage and decrease in funding to help the homeless in Tucson the city have people living in the washes and the streets. I was at the gym at 5 AM on September 24 and I was leaving, barely moving, going to turn on to the main drive of the parking lot outside of LA Fitness on First AVE. The sun was not out yet. I felt a bang behind my seat on the side of my car. I stop and get out and there is a guy all dressed in black screaming and yelling. I called the police and the ambulance. The man was hurt, I did not know what happened. I stayed till everyone was gone when the police came, took pictures, and fortunately there was a witness who gave me his phone number. He had left the gym before and was suspicious of this guy walking out around the parking and looked spaced out. He would not talk to the police at the hospital and then went to a lawyer and reported that I backed over his foot then pulled forward and back over again. The witness disputed his version. I WAS NOT CITED. The witness stated there as no way I could have avoided what happened. I was hardly even moving. I reported it to this office and the guy told me that this parking lot has a terrible homeless population. I did not know. I went back a few weeks later and took photos of them sleeping in the parking lot when it was light out. There damage to my car. Then I get notice that this office will not talk to me and I try to send a message and I was blocked. They determined I was 60% at fault. REALLY no support and obviously a scan. I have never in over 40 years of driving I have never had an accident my fault. You're good if you don't need this insurance. STAY AWAY IF YOU DO. THEY DO NOT PROVIDE SUPPORT!!! I moved my policies.

Not good at returning phone calls. Don't even bother emailing or texting....no answer EVER. My…read morerates went up when I moved into a MUCH safer neighborhood. Something very fishy here. Other than that they seem ok.

State Farm provides all the Insurance Coverage you need and Brett Overstreet's Agency will provide…read morethe Service and Support. I was referred by a friend to Angel Tafoya, Account Manager, and in over 50 years of dealing with Insurance Companies and their Agents, I have never been treated better! Angel listened, discussed, evaluated, advised and... executed! Flawless "Customer service" exactly as promised - expeditious, on time, and.... she was able to meet or exceed my previous Carrier's Coverage at a significantly better price! If you're in need of solid Insurance Coverage or just thinking about changing your Agent, I highly recommend you call Ms. Tafoya at Brett Overstreet State Farm and talk with her - I can pretty much guarantee it will be time well-spent!

Worst insurance experience ever. Extremely unprofessional. I got transferred to these people from…read moreanother State Farm agency that I loved who changed companies. Over the last six months time I have contacted Thadeaus Jones agency to add or change a policy they have either never called me back after the request, or when they did days later they put the wrong type of car on the policy even though the have the correct VIN (happened twice), don't call you back at all, give you attitude, and always address me by the wrong name. I am currently on day 6 after calling 3 different days, of waiting for them to call me back so I can add an insurance policy. I'm not sure if this is putting me or them at a liability risk but It seems they have better things to do then keep me insured, so I will be going to a different State Farm branch.

Tracy is an angel. Super funny and 110% focused on helping you spend the least amount possible…read more Took me a grand total of 35 minutes to get auto and renters insured, papers signed, everything. She's awesome!

My husband and I are both retired and 63 years of age. Our insurance policy was ending by the end…read moreof the month and we were in a slight panic. To find a health insurance policy that would support us until Medicare. We definitely came to the right place.. Halsi Insurance Services came highly recommended. We made the phone call and we had a face-to-face meeting set up within three days.. Anna was professional, competent, and listened to our needs. She requested names of all of our physicians and then searched the various provider networks to ensure our physicians were included. She printed the plans and helps us determine which would be the best plan for us. We cannot thank her enough for her time and attention to this delicate matter. We had her 100% present in that office with us....simply something you rarely experience anymore. Thank you Halsi and Anna!

As an insurance professional, that does not handle health insurance, I can say Halsi is top notch…read more Their attention to the client and their needs is more than you could ask for. In the scary world of Health Insurance, this team is a shining light!

Truly remarkable: I reached out to Pacific, based on yelp reviews, to secure insurance for two…read morevacation rentals I own. The reception person answered in a brusque manner and asked me a question I didn't "get"-- something to do with vacancies on said properties. I told her I didn't understand her question; rather than rephrase, she asked the same question. I offered, wondering if it would help, "I'm seeking insurance for my vacation rentals. I'm the home owner." I received a why didn't you say so in the first place kind of answer (what does that have to do with vacancies..?) Then, totally unnecessarily , she followed up by telling me I should have communicated more clearly. I hung up. One of those days where you're fatigued and won't tolerate B.S. I don't judge a business based on one encounter with a front person, so I tried email. The remarkable part: None other than THE OWNER, NED, BOTH CALLED AND EMAILED TO TAKE ME TO TASK. I learned the receptionist lied, telling him I'd called her "stupid" before hanging up. I was startled by his reaction-- to immediately believe her, then to be so undiscerning as to immediately call and write me to say he is not interested in working with me. So: why should anyone else care? Because, this is what i call a "character revealing moment." This is how Ned runs his business. This is how Ned addresses conflict. This is how Ned, if anything goes awry, will deal with you. Not a class act; not a wise decision maker; not someone to give a (prospective) client the common respect that is due when you truly have no idea what happened because you were not there.

John Foxworthy is awesome. Buy switching our home and auto insurance over to John we saved over…read more$2,000 a year. Which is huge. They also provide excellent customer service.

There are professional State Farm agents in Tucson; however, this us not one of them. I was handed…read moreover to Ms Rodiguez after my State Fatm Agent of choice retired. After a minor claim. I found Ms Rodriguez to condescending & unprofessional; I could not switch agents quickly enough.

I dealt with Missy! She saved me so much money on both my auto and homeowners! She's AMAZING!read more

We recently moved back to Tucson, and our insurance rates with Allstate had become unreasonably…read morehigh. We started shopping around and contacted all of the big names in insurance. Ultimately, we ended up going with Parks Farmers Insurance-- and are we ever glad we did! Not only was the agency by FAR the most affordable for our home and auto policies-- saving us HUNDREDS of dollars every year-- the staff is incredible. June sat down with me for well over an hour when we first decided to switch and went over every line and detail of both of the policies, making sure she understood exactly what we needed and wanted in our policies (and what we didn't)! She also went out of her way to double check everything in the policies and insure we received as many discounts as possible. Whenever I've had any issues or questions, I've been able to get ahold of the office quickly and they've been incredibly responsive and helpful. Aside from the fantastic prices and excellent customer service, what I love most about this agency in particular is their dedication to Tucson and their clients. They host regular client block parties (hello free tacos!) and donate regularly to charities- most recently, we spotted them sponsoring a booth at the Reid Park Zoo during Halloween! If you need insurance-- and we all do-- you can't go wrong with the Parks Farmers Insurance Agency!

These guys are awesome. My grandfather passed away in June and his insurance lapsed before I could…read moreget the home up for sale. I live in California, so I called to reinstate, since the mortgage company sent a letter that they would purchase insurance, likely at a much higher rate, than what existed previously. I spoke with Roxanne over the phone and by the end of the day she had sent a letter by FAX to the mortgage company, informing them that there is now an active policy on the home. What else can I say - no attempt to up sell and they knew this was a short term policy. But they treated it as importantly as any other, which is customer service at its best. If I was local, I would definitely do business with this office.