We paid XYZ Remodeling for a complete kitchen remodel. We paid them over 50k dollars, and we ended…read moreup with
Multiple quality issues, like huge knots
with holes in the main room door casing,
cabinets that were supposed to be
custom, but instead, were out of a box
from a store, painting that was never
completed, nails that went thru the wall to
another room, a big hole in the ceiling
from a worker running wiring or plumbing
up in the attic, and lights that worked fine
until the new lights were installed by XYZ. Now, the light switches don't work to turn the lights on and off the way they are supposed to. They fixed some of the things that were carpentry related, but you can still see where each problem was on the walls and celiings.
They said they would send a
licensed electrician to fix it after the 3rd try to wire correctly, but then 2
weeks later, they changed their minds and
refuse to fix the electrical stating it was
preexisting. The previous light fixtures worked perfectly. Now, the new fixtures don't. The only thing that happened was XYZ installing the new ones. They came back twice to fix them, with 2 different people, but they couldn't figure out what to do.
We were told it was a 2 week
job, but it took over 7 weeks and still was
not finished. Unfortunately, we paid them in full, which was a huge mistake on us. We believed they would come back and make everything right. We got a lot of promises,
promises, promises. But little to no follow through.
We chose the finishes and
appliances we wanted, but did not get
any of them, instead we got cheaper
quality, different colors, and finishes that were not what we asked for. Unfortunately, we accepted their choices because by then
we had NO kitchen for several weeks and felt that we were stuck. We deeply regret that.
This was our experience. If you choose XYZ, we hope your experience is better than what ours was. We have never had anything like this happen with other contractors. It's been very disheartening.
We're giving 2 stars instead of 1 because we did eventually end up with a kitchen. It is usable and looks a lot better from standing back away. We had to do a lot of fixing things ourselves. We even had to hire people to fix things that they didn't fix right, or didn't fix at all.
We hope they learned and will do better for others from this experience. We have learned a lot and will never be so trusting and patient again. We are seniors, and we thought this would be our dream kitchen we always wanted. Not a nightmare.
Added after Tiffany's response: Apparently, they have no problem sleeping at night, even after so many lies. I stand by my review. We tried to work things out, but once the money was paid, we didn't exist.