Prompt and professional, as always. I live in the county, which usually adds extra cost ex…read more deliveries, or time delays/limitations ex. only certain days of the week. I called today after 4pm after my hot water tank stopped working, they showed before 6pm same day. Prompt and professional as always.

I contacted 5 companies to replace my HVAC system. CK Mechanical was very knowledgeable as to what…read moreI needed, easy to contact with any concerns or changes I desired. There technicians were excellent. They also gave me the best price and warranty (parts and labour) for the same comparable units that other companies quoted and even got me an instant manufacturers discount for researching American Standard (Trane) units as one of the most reliable units in the market. Ron Swintak

They did a great job cleaning my chimney and when I was having a problem with a Smokey smell in my…read morebasement they called me back while they were on vacation to try and help me figure it out and put me in touch with a great mason for some tuck points. Will always use these guys

Al arrived little early and gave me heads up when he was on his way. He was very down to earth…read moreperson. He explained everything and answered all my questions. He inspected and cleaned our chimney for first use and there was not a single dust left when he was done. They were very responsive when I messaged them on Yelp and when I called. Chose them because they are not just a great family-owned business but do a professional and clean job. They will have my business when I need anything done with our chimney. Thank you again!

This place is fantastic! I went in for some info and a quote for gas fireplace logs and the staff…read morewas so helpful !

Helping the customer choose the right product for their needs…read more Apparently you must do your research throughly before going into this store. The owner doesn't listen to what you are looking for & sells you whatever is on the floor he's trying to move. He's rude, hangs up on you on the phone when you call about concerns. Treats women like they are absolutely stupid because they come In without a 'man'. I have told everyone I know to never go into this store. Read the reviews, according to the owner the customer is always wrong when given a honest negative review.

We needed the top of our chimney rebuilt involving masonry work and we wanted to upgrade our gas…read morefireplace with a quality fireplace insert. They did an excellent job with both. They have quality staff who really know what they are doing. We were very happy with the work. The few concerns we had were addressed quickly and fully resolved. They are definitely a top notch company.

Got back to me quickly and was able to come out the same week. He was able to diagnose the problems…read morewith both of my gas fireplaces.

Absolutely -- here's a sharper, tighter version with a more authoritative tone. It keeps the facts,…read moreremoves repetition, and delivers a clean, impactful message that reads well as both a letter and a public review. --- To the personnel at Atlas Fireplace, Our experience with your company began well. Nathan handled both of his visits with professionalism and care, and we appreciated the quality of his work. The fan replacement during the second visit was completed to the best of his ability. During that visit, I asked about adding an Alexa‑controlled relay. After purchasing the relay, I scheduled an appointment for installation. Nathan returned with Spiros K., whom I understand to be his supervisor. Despite multiple attempts, they were unable to install the relay, and the fan began running continuously. They assured me this would be corrected on their return visit, along with installing the plug extension. I purchased the needed plug myself and texted to schedule their return. The next day, I received a message stating they would "pass on installing" the relay due to how it needed to be set up. I responded that the relay was no longer an issue and that I simply needed the fan problem--caused during their visit--resolved. After that, all communication stopped. Multiple messages went unanswered. We paid roughly $900 for the two visits, and I was willing to pay for the fan correction despite it resulting from their work. Instead, I had to hire another company to restore the fireplace, costing an additional $350. Declining to continue with the relay installation is understandable. Abandoning the job without fixing the fan issue is not. The lack of follow‑through and communication is unacceptable. I am extremely disappointed and will not be recommending Atlas Fireplace to anyone.

Found the issue with my gas fireplace. Unfortunate it was pretty old and made sense to install a…read morenew setup. Prompt, clean, a great job by Nathan.

Oscar from Your Fireplace Specialist came out to look at our gas fireplace on a Saturday. There was…read moresome urgency to have it functioning because our furnace was being replaced and while we were waiting for the new furnace to be delivered we were relying on the gas fireplace in the interim. I told Oscar this. The pilot light in the fireplace was on but the fireplace would not light. Oscar said it needed a new control board and he would try to order one and let me know. I paid him $65 for the service call. I heard nothing further from him so after waiting all week to hear from him I called again. He said he couldn't find the board and forgot to call me back. He flatly told me to call another fireplace repair company. He could not even tell me the part number of the board so that I could save the cost of another service call. Terrible service. Very disappointed. Despite repeated requests for Oscar to refund his service fee, as he had promised to do, he did not keep that promise.

From the owner: Sales, service and installation of wood and gas fireplaces and stovesread more

I wanted to support a local business, and my initial experience was promising: Ed…read more(technician/owner) was friendly, responsive, and came out quickly, He diagnosed a pilot issue on Dec. 12, charged $150 for the service call, and said he would order the part and return to complete the repair. That was over two months ago. Despite multiple calls and texts, I have received no update on the part and no timeline for when my fireplace will be repaired. In the meantime, I have had no heat in my master bedroom through the entire winter. I understand parts can take time, but the lack of communication is unacceptable. A simple update -- even a text-- would go a long way. At this point, I have paid $150 and have nothing to show for it. I hope the business will make this right, but I cannot recommend it based on this experience.

Amazing Service! They did a great job cleaning it. Very knowledgeable Everything works great!read more

Professional service all around by Bert and Tim. Would not hesitate recommending ABS; for the…read moreprice, warranty and professional work/service they can't be beat !!! Shawn McMahon. London Ontario.

Did an amazing job, very professional. Will recommend. Quick to reply and excellent workread more