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Complaint ID: 24082396
Complaint Information
Complaint ID:
24082396
Date Filed:
10/29/2025
Complaint Type:
Guarantee Or Warranty Issues
Filed with:
BBB
4411 Beacon Circle
West Palm Beach, FL 33407
Phone: (561) 842-1918
Fax: (561) 845-7234
Email: info@bbbsefl.org
URL: https://www.bbb.org/local-bbb/bbb-serving-southeast-florida-and-the-caribbean
Consumer Information
Name:
Sammy Roldan
Address:
NC 28025
Daytime Phone:
(704) 918-2092
Evening Phone:
None Provided
Fax:
None Provided
Email:
Samtoyou515@gmail.com
Business Information
Business Name:
Mike Holmes Protection
Address:
Boca Raton, FL 33432
Complaint Details
Title: Very Disappointed - Not Living Up to "Make It Right" I am deeply disappointed in the experience I've had with Mike Holmes' affiliate home protection company. They proudly advertise the "Make It Right" mantra, but my recent experience has been anything but that. I hold a Platinum Plan, which promises full protection for home systems and appliances--no extra costs beyond the monthly payment and deductible. When my licensed plumber determined my water heater needed replacement, a claim was filed and approved. Shortly after, I was told by a company representative that I would now be responsible for additional fees, despite being reassured multiple times beforehand that no extra charges would apply. When I refused to authorize unexpected costs, I was promised a call back from a supervisor that never happened. I have since made four phone calls and sent multiple emails to their representative, Sarah, without any response. The lack of follow-through and accountability is extremely frustrating and unprofessional. This company's actions do not reflect the integrity or customer-first values that Mike Holmes promotes. Instead, it feels like a shady operation taking advantage of customers who trust in the "Make It Right" brand name. I'm simply asking them to honor the terms of the plan I paid for: Replace my water heater as approved No added fees beyond my deductible Until they do, I cannot recommend this company to anyone seeking reliable or honest home protection. Their current practices fall far short of the "Make It Right" standard they claim to represent. - Sammy Roldan, Platinum Plan Holder read more