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    Mike Elsenbast Insurance

    1.0 (1 review)
    Open 8:30 am - 5:30 pm

    Services - Mike Elsenbast Insurance

    Car and truck insurance

    Life insurance

    Homeowner or property

    1 More Service

    Vehicle

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    11 years ago

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    Louis Materre - State Farm Insurance Agent - State Farm Agent

    Louis Materre - State Farm Insurance Agent

    (2 reviews)

    I had a negative experience canceling my life insurance policy with Christine. During the initial…read morecontact, she was very helpful, sent me the cancellation paperwork, with clear instructions. I filled out the paperwork, mailed it in and a couple weeks later, I called the office and spoke with Christine who said she received it, stopped the direct deposit, and said it was being processed. Two weeks later on March 30th, I received a past due notice from State Farm. I called this morning, was put on hold to speak with Christine and immediately after I said my name, she bluntly said "I never received your paperwork back that I mailed to you on Jan 16. You never returned it!" I was taken aback because I actually spoke with her over the phone two weeks prior and she confirmed the paperwork was received. When I reminded her of that call, she said, oh, let me look in the paper file. She did find it and said it was still being processed and I should ignore the notices. And to have a nice day. Wow, the accusing tone when she first got on the phone was so disappointing. How can I have a good day when I was accused so rudely? I hope she was just having a bad day... but please don't take it out on me when you're not sure of the facts!

    We had home and auto with this agent for over 13 years. One or two claims during that time handled…read moreas expected but, when we moved out of state, their office failed to inform us about actions we could have taken to protect our standing with State Farm itself - we had over 16 years of history with that company. Now, in our new location, we are must "start over" if we stay with State Farm and that is going to cost us over $700 per year. I wish they had been more thoughtful and had better customer service than to just abandon us because we were moving. Very disappointing.

    Mike Elsenbast Insurance - homeinsurance - Updated May 2026

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