SHINGLES: We had a windstorm of 70 mph winds and needed a specific shingle for my roof repair in…read morewhich Lake Charles area was out of.... They found the shingles I needed in ABC by Lafayette. It was definitely worth the drive for the right product. Both places had good costumer service. I recommend them.

Purchased windows for my home. Window failed and no warranty, solution or replacement is…read moreavailable. Company will not stand behind their product and obviously has poor manufacturers. DO NOT BUY WINDOWS FROM THIS COMPANY.

Best Vinyl Plank and Cabinet selection in Lake Charles! Friendly staff, Quick Service!read more

BEST EXPERIENCE EVER.....was looking for flooring for home repairs to start ASAP, referred by a…read morestranger to go here and SO GLAD I DID. BRAD and BEN were soooo knowledgeable and helpful i definitely felt that they really had my best interest at heart and provided me what i needed instead of making quick buck....thanks you guys and becauce of you and your warehouse being stocked my home project will be started as early as tomorrow and finished by the end of the week....YOU HAVE GAINED a customer for home repairs for life!!! thanks you guys

Everyone is friendly, knowledgeable, and very accommodating. I have used them before for pulls etc…read more and if need be I will use them again.

From the owner: Browne-Stewart Company is a large home hardware showroom located in Lake Charles, LA.read more

Just did a call to purchase a product at the Nelson Rd. store, which they answered the phone…read moreimmediately, and upon giving details I was immediately directed to the appropriate dept. Danny was very helpful and going to have someone assemble the item immediately if needed. The head cashier that took my call was very polite and professional. She directed me on how to make the purchase online if needed, to hold the item. I would highly recommend Stines over other big box stores. The reason for this purchase was because of a purchase at one of the big box stores for a gift for my son. It had to be ordered and was told it would be assembled and delivered within a week. He received confirmation of delivery the day before and then the day of delivery he received a notice that the item was OUT OF STOCK, and the purchase was cancelled. Yea, that's pretty bad. I told him they have them at Stines for $50 less.. Yes, Stines was $50 bucks less with their everyday price than the big box who was selling the item on sale for $50 more. I have always been greeted with a smile and immediate assistance when going to Stines on Nelson Rd.. It is and always will be my go to place.

Waited 30+ minutes for someone to help me in the paint department. Several employees passed by me…read moreand wouldn't acknowledge/offer help. Went to costumer service desk asking if the could call someone for assistance. After saying they would, 15 minutes later still help. Finally I found a manager, he was very nice, apologetic and assisted. The employee who works in the department came back from her lunch and was very kind and helpful. I feel every time I go to Stine's their costumer service is horrible. The only reason I shop there and it is seldom, is due to the convenience of their location. It is sad that it could be a wonderful store but due to poor management and requirements for employees it is not. They want consumers to shop local but with issues like this I can shop at chain stores and receive better treatment.