Everyone is so friendly and eager to help! They were ready to handle all of my questions. She was…read morevery efficient at getting my new account set up. Much nicer than the bigger banks around here. I might do all of my banking here. My other bank took away my debit card because of fraudulent activity (?) They are punishing me and even told me , "It is a privilege to have a debit card and not something that is automatically given." So coming to this new bank is very refreshing.....I appreciate the customer service!

From the owner: At Two Rivers Bank & Trust, it is our mission to empower you to achieve your financial goals and…read morefreedom through innovation, dedication, and expertise. Supporting the financial well-being of our customers, employees, and communities is at the heart of everything we do.

I've banked here (Collins) for years and was happy when they opened this NL branch. The people who…read moregave one star are funny. Every time I come here the staff has been professional and I've been in and out. Obviously the staff can't get their side of the story on here but, there's always two sides. I have no interest in promoting the bank but they do just fine when I need to go here. No complaints.

Don't do it they limit the low end accounts to only $500 a day debit card transactions...... Needed…read moreto buy a plane ticket due to a family crisis but couldn't cause of limits....... Will be pulling my money out and going somewhere else..... You should allow customers to spend the amount in the account...

I go to this Veridian Credit Union Bank location for my banking purposes every so often. I hardly…read moreever have to wait in line and the bank attendants are always very kind and knowledgeable. Also, whenever I go there, I'm usually out of there within 5 minutes, so the service there is exceptional. I definitely plan to return to this Veridian location for my banking needs.

I have been banking with Veridian for as long as I can remember, the customer service I received…read morefrom Chelsea Wilharm at the Coralville branch was above my expectations. Way to go Veridian.

For personal banking I have found the service at Hills bank to be exceptional. The staff have been…read morevery good at getting back to me quickly with any concerns or issues. They have been patient, thoughtful, and helpful.

Sounds about right. I had my identity stolen 4 times. Money just falling out of my account. When…read morefighting a business for wronlgy taking money out. The bad guys always won. The only time I got any money back I fought on my own, All the fees ect. It was a disaster. I ended losi everything

Very upset new customer here, shopping for another bank now. I pened a new account with 2 federal…read moregovernment checks and they said they'd need to hold them for 1 week since I'm a new customer. Ok, no problem I guess. 1 week later, I'm told they're not releasing funds until the following day at 3pm (more than 8 days later), supposedly because yesterday was a bank holiday and "they couldn't do anything about it" despite their promise they'd be available today. Also, the "Current balance" is not the same as "Available balance" which isn't shown on their site or app. You need to dig into the details to see if there is a "hold amount". Not obvious at all and shady that it's buried in the details sub-tab page.

I have been banking with Hills for only a few years when I moved to the area. They have been…read moregreat. Matt Olson was exceptional in helping me through the mortgage process. Love the small town feel and caring from Matt and the rest of the Hills Bank team. Karen Taylor

Worked with Eric Pope at GreenState on our mortgage and had a really strong experience from start…read moreto finish. He was responsive, straightforward, and kept things moving without the usual delays you hear about in this process. What stood out most was how clearly he explained options and stayed on top of everything through closing -- no surprises, no chasing for updates. If you're looking for someone steady, knowledgeable, and easy to work with, Eric is a great choice.

Good bank but it is not located in Washington. The rate and services are good. It is located in 3…read morestates, Iowa, Nebraska, and Illinois.

My wife an I have been members for over 10 years. We love the rewards checking and the Platinum…read moreMastercard programs they offer and earn you money on your balance. We obtained our original mortgage through UICCU and later refinanced through them when the rates went down a few years ago. We also utilize the services for financial planning that they offer. I do feel that on some occasions going into the bank takes a bit longer than I may have hoped but not on all or most occasions and nothing you don't experience at nearly every back. All in all we highly recommend UICCU and appreciate the services and the service we receive.

Did a refinance on my auto when I purchased a home through them. They threatened to increase my…read moreinterest rate and monthly payments. When they failed to get the documentation from the State who held the title information AFTER I mailed them my title. Contacted my old financing operation I had the car through and they said they had already sent in the paperwork to release the title.... Greenstate is not a place I would trust.

I don't understand why this bank hires such impolite staff -- the service is terrible. That's the…read morereason why so many people give it low reviews

From repeated experiences, this branch has at least two rude Tellers, and at least one…read moredisinterested account manager. The three are non white females. The situation in a nutshell is that a new Asian Teller could not get herself to look at us or greet us back when we said good morning. Ok. No biggie. Also, instead of saying what she wanted us to do, she kept tapping her nails on the machine every time an entry was needed without looking at us. OK, no problem. Then when we were ready to get our money which was in her hand, she kept us waiting. I asked, what are we waiting for. I get silence and a conspicuous eye contact avoidance. OK, let's get the money and get out I told my wife. When finally, money was counted and left on the counter, I asked if we could get an envelope; $3000 is not a small amount to just toss and walk away holding in hand. Our request was met with disdain, and she tossed the envelope and asked us in a rude tone to step aside so she can take the next customer. We are not done, and it was a mistake I was not vocal about it and got the attention of everyone in the bank. I stopped by a cubicle of a Latin account manager on my way out, and told her that the teller was rude, she reluctantly and faintly said sorry without looking. OK. My wife was infuriated when we reached the bank door on our way out and she decided to go back to talk to the branch manager, and while waiting for him she could not help noticing the exchange of a smirk between the Asian teller and the Latin account manager. Ignore them was the message. Throughout this encounter, we maintained our composure and politeness, and we were somewhat still uncertain about the reason for this treatment. Regrettably, we have decided to have both our accounts closed once the latest check clears, as we seek better banking services elsewhere. For Wells Fargo: We sincerely hope that future customers, irrespective of their background, do not have to experience such unprofessional conduct at your bank. Our decision to leave is not made lightly, and we trust that you take this feedback as an opportunity to address and improve the quality of service you offer.

I have been a member of the credit union since I turned 16. I'm not a big bank guy, I prefer to use…read morea local place where I feel the benefits and customer service (and rate of economy-crashing scandals) are lower. A big part of that is when I call, I like to speak with a human who actually knows what is happening. Over the last 14 years, I have maintained my account, I can say that my experience is consistently worse now on the phone than when I started. I was trying to call to set up an appointment for my fiancée and I to speak about a mortgage pre-qualification. We were looking to set up a joint account at the same meeting. Because we work slightly different hours, we essentially need to be sitting down on Friday afternoon or Saturday morning. Since these hours have the potential to be busy, I called trying to set up an appointment so we would be expected. First call is to the main line phone number. The rep answered that she could absolutely help out, just to hold one moment. After 5 minutes (of random classical Muzak interspersed with commercials for GreenState) she came back and asked me to call the location nearest to me directly. I asked if the number was the one listed on Google, apparently it was not. (How does a bank have the wrong number listed on Google? Neither she nor I knew) I call that bank- it is now about 9:30 on a Monday. After ringing 4 times it goes to voicemail. The whole bank being busy I get, that happens- but what happened to "press 1 for a call back?" So I called the Financial Center- it's the big headquarters, so I assume someone in it can answer a phone call. I got a rep- Laura, who apologized and said she would find me the right person. I happily said I would hold for a second. 15 minutes of hold time ensued. (Including a weird period where the recording was interrupted while the robot told me the line was being recorded, then that it was wasn't, then that it was) and I popped up in the mortgage office. I reverified the information about myself (that wasn't given, it looks like Laura just cold transferred me after 15 minutes). After confirming that two mortgage people were out of office, this person said I should probably check in and book an appointment online. I tried to do this online- and this went badly. There is not an appointment tool that I could find, but there was a widget to start the application online. I don't want to do this online- I would much rather speak with a human who can answer questions. Not possible I guess. I called backbone final time, and got Linda. Linda did not verify if there was an appointment scheduling tool, but instead tried to walk me through the website. I got to the Mortgage page on the bank, where it asked me to log in. I attempt to do this, and it does not work. I asked Linda at this point if the mortgage portal was part of a different app/entiry/company that GreenState worked with...she did not know ( I'm not a boomer, but I'll willingly sound like one to yell "someone at a company should know when a customer is actually working with the company while on the phone"). I then said that my login info was not working, to which she responded that "I can't find anything on you online". After a moment of concern to verify that GreenState still had my account (a low bar, but the phone calls today have lowered that bar until it's on the ground) Linda confirmed that yes, I had an account, but no, I didn't appear to have online access. This was concerning- not only did I have online access, I have had that access since the day I made the bank account. As a matter of fact (another boomer-esque complaint incoming) I have had online banking with GreenState longer than GreenState has been named GreenState. Linda also seems perturbed at this. When I asked again if the mortgage portal was a different app or company, Linda told me that I could either enter my sensitive financial information on the portal, or "you should call and ask". .....I AM CALLING AND ASKING. When I pointed out that Linda was in fact the person who I was calling and asking, there was a long silence. I then asked her to check because I wasn't going to potentially give my info to a third party sight unseen- she put me on hold. After a few more minutes, she came back on and said that it was the same company, she had found my online banking, and I could just email the first person on the mortgage directory to set up an appointment. I am still working to get an appointment as I wrote this. If I had the decade-plus of history at another financial institution, I would go to them. As things are, I worry that am stuck with Greenstate; assuming they find my account next time I call. If you are looking to start an account here- I would recommend going with a big bank or another credit union. A big bank might be terrible and treat you as a faceless cog in a machine- but at least they would care enough to find you in the system, or be able to set an appointment.

I had issues with the payment system and made a negative review but after I called in, they had…read moresomeone call me back and resolve the situation. I'm now a satisfied