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Solon State Bank-Tiffen

5.0 (1 review)

Services - Solon State Bank-Tiffen

Personal banking

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7 months ago

amazing staff and friendly. I love this bank because is very convenience to do any transaction and fast to open an account

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Wells Fargo Bank

Wells Fargo Bank

(10 reviews)

I don't understand why this bank hires such impolite staff -- the service is terrible. That's the…read morereason why so many people give it low reviews

From repeated experiences, this branch has at least two rude Tellers, and at least one…read moredisinterested account manager. The three are non white females. The situation in a nutshell is that a new Asian Teller could not get herself to look at us or greet us back when we said good morning. Ok. No biggie. Also, instead of saying what she wanted us to do, she kept tapping her nails on the machine every time an entry was needed without looking at us. OK, no problem. Then when we were ready to get our money which was in her hand, she kept us waiting. I asked, what are we waiting for. I get silence and a conspicuous eye contact avoidance. OK, let's get the money and get out I told my wife. When finally, money was counted and left on the counter, I asked if we could get an envelope; $3000 is not a small amount to just toss and walk away holding in hand. Our request was met with disdain, and she tossed the envelope and asked us in a rude tone to step aside so she can take the next customer. We are not done, and it was a mistake I was not vocal about it and got the attention of everyone in the bank. I stopped by a cubicle of a Latin account manager on my way out, and told her that the teller was rude, she reluctantly and faintly said sorry without looking. OK. My wife was infuriated when we reached the bank door on our way out and she decided to go back to talk to the branch manager, and while waiting for him she could not help noticing the exchange of a smirk between the Asian teller and the Latin account manager. Ignore them was the message. Throughout this encounter, we maintained our composure and politeness, and we were somewhat still uncertain about the reason for this treatment. Regrettably, we have decided to have both our accounts closed once the latest check clears, as we seek better banking services elsewhere. For Wells Fargo: We sincerely hope that future customers, irrespective of their background, do not have to experience such unprofessional conduct at your bank. Our decision to leave is not made lightly, and we trust that you take this feedback as an opportunity to address and improve the quality of service you offer.

Solon State Bank-Tiffen - banks - Updated May 2026

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