TL;DR: After using Midwest for a year and a half, they caused multiple problems ending in the destruction of my lawn.
Details:
We had their service for about a year and a half. Even though they were more expensive than other services, I wanted a pro.
At first, everything was good and then things started happening:
1. They hit my l my fence with the lawn mower. Rather than saying something to me about it, they left the gate open and I almost missed it as I let the dog out. I contacted Russell and they fixed it. No harm; no foul.
2. My gate latch was broken. Originally I thought it was the kids but then noticed a large mark on the bottom of the fence like it was hit by the mower. I fixed it. Chalked it up and moved on.
3. Next, we had multiple (over 20) lawn mower hits on the fence. I contacted Russell about it and he said they would be more careful.
4. Final straw... They mowed my grass after a strong rain and destroyed my lawn. You can see mud filled ruts everywhere the mower went. They didn't notice they ruts and stop. My backyard has a pitch for run off from the pool. From the ruts, you can tell the mower was sliding. They didn't care. Just kept mowing.
I thought I'd give him a chance to make it right. He did nothing.
Then asked me if I was going to pay for the service. I'm glad he didn't ask me that in person because I think I would have lost it. read more