When I can't wait to see my primary care physician, this is my favorite Urgent Care Center. The staff is so friendly. Brianna, took all my information before seeing PA Alisha. Both of them were so caring, reassuring. PA Rathappillil is fantastic. She is kind, listens and takes care of your needs. Thank all of you for giving our community such a wonderful place, when we need medical attention immediately. You are The best!!! read more

I scheduled an appointment online for a Covid vaccine and a flu vaccine. I received a text to confirm, which was a good reminder and comforting as the patron. I arrived and was instructed to use my phone to scan a QR code. Reception was poor in the lobby so after trying for a few minutes, I asked for the WiFi password due to the limited reception. Was disappointed to learn there's awareness of the reception issue and there is no code. I was so even told others couldn't complete the forms online & used paper. Clueless as to why they still instructed me to try too. After completing the paperwork, I waited in the lobby with quite a few others for about 30 minutes. Once I was called back, the process was quick. There were no Covid vaccines offered and the only flu vaccine offering was by shot (nasal option was not available). If I had known these aspects before I drove there for the appointment and filled out the forms, I probably would've sought care elsewhere. That's the reason for the rating. read more

Midwest Express Clinic - Urgent Care Near Me - River Forest, Illinois

This place is ridiculous. It's so disorganized. Waiting over an hour and haven't seen a doctor. It's not immediate at all. I never get any test results back. read more

Over the last couple years, we've had a few visits to this clinic for different family members. The first visit went well - we were hopeful we had found a clinic if needed near our new home. Issues became apparent quickly, though. Men absolutely receive more attentive response & treatment, start to finish overall. We witnessed this with other patients while in the waiting room, and my husband actually pointed it out to me after he & I had separate visits for the same crud we both caught that needed a round of antibiotics. While there are a couple stand out, warm, helpful staff; overall, experience in person with staff is ok to disappointing. We could even deal with all that - really, who knows how their days have gone before we stop in for an appointment. However, their billing practices are outrageous. We've experienced them accepting a payment in full, then sending that same account to collections; or never sending a bill on another visit but also - you guessed it - sending the account to collections. btw - a sizable additional fee is immediately placed on any balance forwarded to collections. I spoke to a helpful rep at their collection agency today who confirmed the billing office is fully inconsistent, sometimes sending accounts to collections without ever billing patients, sending accounts within a month of the actual visit date, other times waiting 6-9 months before sending an account to collections. She was not surprised that I had recently asked 2 different billing office reps to check for balances on all of our family members, by name and by date of birth, to be sure there were no more surprises where they posted our payments incorrectly but kept an outstanding balance on record. Both reps confirmed: no outstanding balances. A few weeks later - we got a collections notice email, complete with big fee added. omg This ridiculousness after each visit is just not worth the "fast-food" level service in the clinic. read more

They gave my daughter the wrong dose of medicine. She was prescibed a toddler dose, she is almost 10. This lead to a longer than necessary course of illness, extra trips to the pediatrician, and fights with insurance over getting more medicine. While the provider was very kind the lack of attention to detail is concerning. You'd be better off waiting to see your primary doctor. read more

Went in with the flu (in my house 2 confirmed). I asked the staff for a pcr flu test, because I was sure the symptoms were coming, rapid test were not positive, and wanted to get ahead of it. I don't want to isolate my newborn any longer! They made me feel stupid, like there is no such thing as a pcr flu test and denied me the tamaflu which is the obvious solution. I soon called back after the obvious happened and I became symptomatic and contagious. Still they denied me tamiflu. The clinician i spoke to should not work with people given her inability to listen and her vindictiveness when asked to go out of her way. I once wondered how people get to the point of mistrusting Dr.s and science so much they turn to bad resources and make dangerous decisions. Come here and the convoluted communication is purposeful. The staff are looking for the fast solution and won't listen to patients read more

Horrible. The front desk affirmed that my insurance was accepted and that I owed the facility nothing for my visit. If I had known I would receive a bill for close to $300 afterwards, I absolutely would never ever have gone through with the visit. The office gave NO INDICATION that I should expect a bill. They just took my insurance and said I had no co-pay and it is OUTRAGEOUS given that I spent a maximum of ten minutes with a crabby RN and ten minutes with a MD who confirmed that I had the flu. They were elusive about accepting my insurance and what I would owe for an office visit. I wish I absolutely never went. read more

I liked the online scheduling system, and the people who worked there were nice. However, they didn't send in my prescription in time for me to get it before the pharmacy closed. Also, they told me they were sending in a throat culture, but when I followed up a couple days later, it turns out they never sent it in, and they don't know why. read more

each time I take my mother here she is treated with such kindness. the staff here is amazing. they take their time and truly are helpful. best best place to go for medical help!!!! read more

This place is normally fantastic, but one of the providers they have now is absolutely horrific. I could hear the provider being incredibly rude to an elderly man through the wall, and then she was the same way to me during our time together. Ruta Martaviciute acted like coming in for a minor illness was a MASSIVE inconvenience to her, even though that is the point of urgent care. I have always loved this place, and the other providers, but it looks like I'm going to have to find another local urgent care going forward. TLDR: was a good place, one awful provider ruins it all read more

Overall amazing experience, The repceptionist was very helpful she was able to provide alternative solutions that met my needs. The staff is very friendly and attentive. They got me in and out even with a walk-in appointment. read more

The office is always so clean and they help you very fast. Some of the staff is not so friendly tho. Overall I mostly have good experiences when I come to this location. read more

I had a positive experience at Midwest today. My asthma was acting up and I was coughing nonstop on Friday. On Saturday, early morning, I went to metro express on Fullerton. The doctor prescribed an antibiotic and I had a severe allergic reaction to it. My arms were in so much pain all night. I couldn't sleep. The next day I decided to go somewhere new. I came to the Riverforest Midwest Express. I'm so glad I did. The doctor gave me a nebulizer treatment for my asthma and a steroid injection. Both helped the Asthma flare up. I felt that I could breathe and talk again without coughing. I'm glad I came here. It's super close and convenient. The front desk attendant and the nurse who took my vitals were caring and professional. Thank you!!! read more

I had a great experience this morning! Thank you to the whole team at this River Forest location! I woke up with a scratchy throat, cough, and runny nose so searched online for a place to get a Rapid COVID test, and ideally an exam, but really just thought I needed a test. This is truly my first case of sniffles since the pandemic began! But I'm an oncology patient who works with babies, so I thought it best to see someone straight away and get tested. I booked an exam/test in advance in-line, at 8:30 for a 9:25 appointment. This is key. If you have access to a computer, BOOK AHEAD!!! Otherwise, you will most likely wait as there were 10 people on the waiting room. The check-in staff were great! Alicia the Medical Assistant was awesome!! She recommended I get a strep test, too, which had not occurred to me but was super advice. I gagged and coughed through the strep swab and a COVID test, but Alicia didn't flinch and was so patient and kind. Nurse Teresa was fabulous, too. She did her exam and gave me the good news: both tests are clear. I just have a normal cold. She counseled me on supportive measures. I was back in my car by 10:05!! Parking is free. The facility is super clean. Everyone is masked. I will definitely return here if I need an immediate test. Walgreens and CVS are fine, if you can score a COVID test time, but all of their locations within 25 miles of Oak Park were fully booked for today. So I was very relieved to score a same-day COVID test spot here and also very grateful to have seen a provider for an exam, as I forgot we can be sick with something other than COVID. read more

Midwest Express Clinic - Clean and organized exam room. - Urgent Care Near Me - River Forest, Illinois

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I had a very positive experience. Everyone was kind, clear and easy to work with. I felt heard and as if I was in good hands.

I left a bad review two years ago because of a billing problem my daughter had. I was able to resolve the issue. I recently went to the clinic. I was very impressed with every aspect of my experience at the location. The staff was very kind and provided quality care. read more

I was very sick when I walked into the clinic they were friendly, smiles, and polite. They attended to me very quickly. I wish I knew the girls name at the front desk. She was amazing. I may be set for five minutes and they took me back and they took care of me right away. The medical assistant and the nurse practitioner were both amazing as well. I was in and out of the clinic Within 40 minutes or less. read more

I had an amazing experience! The staff were so nice and helpful! They didn't make me feel uncomfortable at all. Jenny really was great and able to go beyond for me where I canceled my other Appointment somewhere else because they were able to do it all! The DR I had was very up beat and super nice throughout the visit and was able to answer any questions I had. The Quest phlebotomist was super gentle and was able to draw blood on first attempt. All and all it was a great experience 5 stars! read more

Hi, I went for my last blood work appointment, and everything was good. All the staff were amazing, and I just want to say thank you, especially to Yuleni, who drew my blood. I felt so calm and painless, which is unusual for me as I usually get very anxious. I will definitely come back for my next routine appointment. Also, I love the music vibes!" read more

I came into visit the clinic with my son. Visit went well and appreciate the care. However, I have been asking their billing department AND their front office to email me copies of itemized bills since our visit in January. We are NOW INTO MARCH. I recognize that you are busy, but taking over a month to send an email is unreasonable . I have called every week to followup and I should not have to do this. Horrible customer service and followup. read more

We brought my 18 month old to the clinic in River Forest, IL. yesterday. He was exhibiting signs for RSV and croup. We met with Nurse Tricia who went above and beyond to make my son feel comfortable, and urged us to go to the ER for further care. We spent the day in the ER, and had a voicemail from Nurse Tricia who had called after her shift was over - just to check in on my son and his well-being. Unbelievable service and people at Midwest Clinic Express. Thank you! read more

I went for simple (covered by my insurance) covid test. First I was asked to submit CC info. When I asked why? They said "our system is down. We need this info just in case it's not covered by your insurance" fine, submitted. Called inside to a nurse who sat me in a room and proceeded to take my vital... ummm, NO, I'm here for covid test not doctor visit or blood pressure or crap. I declined and told her to write down patient declined. I know this trick, they want to bill my insurance as a "doctor visit" Shameless scam , sadly **Amelia L ( owner) save your breath and spare me the cut and paste response. Thx read more

I walked in today needing to see the doctor. My experience from being greeted, triaged then meeting the doctor Nicole Harris was superb. The young lady at the front answered all my payment questions. The nurse was efficient and friendly and finally when I met with Dr Harris she was very attentive I felt she did a very through examination and asked the right questions. I could see and feel her genuine care and concern. Best part was very little waiting time as when someone is not feeling well the worst is having a long wait time. So happy i was attended to quickly. I could honestly say I was a little concerned because I did read other reviews about this place and I was a little worried. I love to always have my own experience as sometimes things get "fixed". If that was the case here I don't know. But this place is definitely worth the visit and I hope they continue to do better and better. It's a great location and parking is a plus Thank you for great care today ! read more

Midwest Express Clinic - Waiting area - Urgent Care Near Me - River Forest, Illinois

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They are definitely running a covid scam here and i am contacting bbb the city and the news. They are using their interaction to tell you results and billing them as a tele health visit it's a complete scam!! read more

These people need to hire consultants to work on their patient wait time. Revamp their scheduling because I waited 90 minutes after my check in to get a covid test. Go someplace else read more

I wouldn't waste my time going here. They're disorganized and don't actually seem interested in rendering effective care. When I went there today there weren't many patients, yet I waited for over 30 minutes to be seen. No one came so I left without seeing a physician. Now I'm waiting to just schedule to see my PCP. Waste of a trip. read more

Just to follow up, I contacted them via the link the business owner provided and asked to be called, and got no response. Also, my daughter's desk mate at school caught strep from her, which would have been 100% preventable if we had received notification of the positive test result when it was ready. And her desk mate then passed it to her little brother. Great contribution to community health from Midwest Express! read more

I needed a covid test and was able to secure a spot online last night for 9:15am this morning. I read that this was not an appointment time but rather my spot in line, and I also read a bad review about wait times, but I live very close and the convenience was worth the wait since I am stuck at home anyway...so I arrived fully expecting a delayed wait time. I called when I arrived at 9:10, answered a few basic questions about my symptoms over the phone and they called me right in. I was seen by a technician and a doctor, both were very pleasant and thorough. The nose swab isn't as bad as I have heard.. thanks for being gentle :) I was back in my car by 9:25am. Thank you for the painless and breezy process! read more

I am a physician and want to convey my deep disappointment at the care I received at MEC River Forest as a patient. I had an adverse event in July at this clinic that was not handled in a professional way. I came in with gastroenteritis and wound up with an air embolism from peripheral IV fluids and was sent emergently to the local emergency department by ambulance. I was observed for several hours until I passed the air and was discharged to home. I required follow-up with my primary-care physician and received an echocardiogram to ensure that no damage was done to my heart. A few problems: 1) The nurse practitioner seemed unsure of how to administer peripheral fluids even though this is a bread-and-butter procedure, particularly at an urgent care. She obviously didn't know how, turns out-- the bag of fluids was placed on a pressure bag, and when the fluid was done running in, air that had been inappropriately left in the bag was then pushed through the line and into my body, resulting in severe chest pain, shortness of breath, and a cough. After a few minutes of struggling to breathe, I noticed the air in the entirety of the IV line, from the fluid bag to the angiocath in my hand. The NP removed it (there was apparently no other fluid in the facility at the time-- you would normally reprime the line and administer fluids for an air embolism), and carried the air-filled tubing to the garbage can, insisting the entire way that there was no air in the line. Shortly thereafter, she called an ambulance (appropriate) as I could not breathe. 2) No physical exam was conducted throughout the encounter, minus when I asked the NP to auscultate my lungs because I thought initially I had aspirated. As I came in with a chief complaint of nausea and vomiting, I should at bare-bones minimum had a cardiopulmonary exam and abdominal exam completed to rule out other causes of nausea and vomiting (like appendicitis). Additionally, this calls into question of if Midwest Express Clinics is either not billing for an appropriate level of care, or if they are fraudulently recording physical exams that they are not doing and billing for them. I have requested my medical records and have of course, not received them. 3) Afterwards, the patient advocate worked with the clinic to pay my ambulance bill and ED visit bill. However, I never heard back from the staff itself, and this is frankly what I'm most angry about. No one (like a medical director, quality improvement personnel, etc) ever called afterwards to debrief and say, "We're sorry that you experienced that, and we will do XYZ to ensure that it doesn't happen to another patient". This air embolism put a ton of strain on the right chambers of my heart-- that's why I had such profound chest pain. I have a healthy enough heart that I survived this event. I am lucky in a different way-- the reality is that I'm likely part of the 85% of the population that doesn't have a tiny hole in their heart that they are born with (a patent foramen ovale for those of you at home). 15% people DO have this hole in their heart that connects their right and left atriums-- in the case of an air embolism, right heart pressures increase enough that air crosses goes to the left side of the heart through the hole and is pumped systemically. Air into the brain makes a stroke. Air into the coronary arteries causes fatal arrhythmias and heart attacks. If this happened to a different person, they could have had a cardiac arrest in an exam room at Midwest Express Clinics, with personnel that can't even identify florid air in an IV line. Devastating. I've asked the patient advocate several times to connect me with the medical director. I've called the clinic. Nothing. Radio silence. How horrible to have experienced an event like this, only to be ignored as if this wasn't a huge, potentially life-ending medical error. I hope that you consider other urgent cares in the area for your health needs. This place clearly doesn't have patient safety as a top priority, and you and your family deserve safe, competent care. read more

Amazing experience! At the time, my 2.5 year old daughter was feeling awful and we didn't want to wait for walk-ins hours with our doctor the next day. I'd read that the Midwest Express Clinic had great pediatric care but I was blown away! Our doctor's name was Jasmine (didn't catch the last name) and she was very kind and took her time while meeting my daughter. She spoke to my daughter with respect in that she asked her questions (instead of just me), she walked her through the check up, and even let her use the stethoscope. She was very thorough when explaining the diagnosis and next steps. The nurses were also amazing. They greeted her and she got stickers on the way in and the way out. If I ever need urgent care for my kids, I would not hesitate to return! read more

I was put on hold twice for over 10mins and forgotten, it wasn't until I finally was able to get through to an operator that I heard from someone. Understandable that clinics get busy but don't forget about patients that you put on hold on the phone waiting to talk to staff. read more

The worst immediate care facility I have ever visited. Staff is unprofessional and rude to patients. If you are coming here for a Covid test be forewarned it will take close to an hour after your scheduled time to get tested. Steer clear of this place unless you have lots of time and patience to waste. read more

Went for a visit for my daughter with a fever of unknown origin. We checked in online and were seen about 20 minutes after arrival. The medical assistant was quick and friendly and the provider was really nice and seemed like she actually cared. We weren't just part of her job. My friend visited about a week later and also had a positive experience. read more

Came here for my 6 month old son who had a cough. We went in for an office visit, but they suggested he take a flu and RSV test. Guess what? They still charged us for the office visit even though they just swabbed him for the tests. The doctor was condescending and told us to go to the wicker park location for a chest xray so they could rule out pneumonia, even though he had no symptoms of pneumonia. They clearly just wanted more money for them doing the bare minimum. When I told her I wasn't going to put him through that for no reason, she chuckled at me and try to put me down as a mother. She should be ashamed of herself read more

I feel so ripped off by this place. I only went here because I needed bloodwork done ASAP and my primary wasn't in town. The receptionist was new and had no idea of what service to suggest to me when I told her what I was looking for , she kept going to the back constantly to ask the nurse questions. I paid out of pocket because she said my physical wasn't covered by my insurance but a few weeks later my insurance billed me on top of what I had paid. They refuse to give me my money back although I never got my results , they claimed to have emailed them to me but I never gave them my email. I explained to the manager Andrea what had happened and she was so careless about my situation. I contacted the BBB and they failed to respond , save your self the headache and frustration and go to someone that truly cares. !!! UPDATE*** I KNOW THE OWNER REPLIED TO MY COMMENT AND LEFT A NUMBER BUT I HAVE LEFT TWO MESSAGES AND NO ANSWER AFTER ALMOST TWO WEEKS SO DONT BE FOOLED BY HER FAKE CONCERN, SHE NEEDS TO BE HELD ACCOUNTABLE FOR HER LACK OF FOLLOWING UP ON OUR COMPLAINTS! read more

This place is a scam! Do not go there!! They gonna charge you some crazy amount for doing nothing! Later you won't be able to pay for it and they will send you to sketchy collection that's going to charge you an arm and a leg late fees just because you couldn't contact them to pay on time! Do Not Go Here!!! read more

I came in for a Covid Test, which I paid out of pocket for.. and now I have received a bill from collections for $280 and has never recereceived an itemized bill. So I have a bill in collections but have no idea why its in collections or better yet what it is for. Sometone please explain this to me?! read more

Found this urgent care clinic to get a covid test at - almost 3 months ago. My family wound up getting 4 covid tests total. They also charged us 4 office visit fees plus a surcharge for visiting outside of regular business hours. I've called their billing department 4 times now and they haven't resolved a name issue and follow up documentation for our insurance company. Oh and, without my approval, they went ahead and charged me $450 for 3 of the covid tests. (Don't worry, marking those as fraud as they haven't done what they said they would do over 3 weeks ago and didn't call to request my approval.) Horrible upcharging! Horrible customer service trying to get my billing resolved. If you've already visited them, ask to speak with a supervisor on your first call to billing. read more

Lady on the phone , extremely rude. All staff is off. They hung up on me while I was speaking , don't call or go here.

Pros: They have an X-ray machine on site. They prescribed antibiotics, which seemed to help my persistent cough. They saw me within a day, despite being swamped due to the holidays and Covid. The nurse and medical assistants were friendly. Cons: They suggested a different diagnosis and only did an X-ray at my request. They missed something on the X-ray initially and called several hours later to correct the diagnosis. They forgot to send the first prescription to the pharmacy, and they made an error in the second prescription, which the pharmacist caught and corrected. I asked twice for a copy of the X-ray and did not receive it. read more