Ordered a part on Saturday July 4th on line and had it wend . Just what I needed at a good price Did not order reloading powder because of shipping cost read more

Ok, I have used them several times in the past without issue. They've been great until now. But I just recently tried to order some pistol magazines, and this is where it all fell apart. My state limits handgun capacity to 15 rounds. I needed a few mags and Midway was the first place that came to mind. Tried to order state-legal mags and they wouldn't allow it. I proceeded to live chat, and even linked them the actual state government legislation that clearly states the 15 round capacity limit. The rep then tried to place an order on his end for my zipcode. Since their info is wrong, of course he was unable to. "Restricted" he said. I pointed out the state legislation and even highlighted the specific text. "Our legal team prefers to er on the side of caution". At that point, the conversation was pretty much over. I knew it was going nowhere. Went to Brownell's and ordered 4x of the magazines in question without issue. I guess this is goodbye, Midway. And I won't look back. read more

MidwayUSA - Midway, you could have made $ off of me, but Brownell's did instead because their "legal team" isn't stupid. - Guns & Ammo Near Me - Rocheport, Missouri

Ordered a tungsten grey slide, got a black one. Returned ordered again, got a black one. The one star is not for the mistake, it's for the atrocious customer service post mistake. They attempted to tell me it's grey multiple times. They did nothing for two days of waiting on the mail as it had to be signed for and would not promise it would arrive in grey, WASTE OF TIME and truly crappy customer service. read more

MidwayUSA - Black NOT grey slide. 2nd time they sent the wrong wrong one, and they care less. - Guns & Ammo Near Me - Rocheport, Missouri

I ordered 600 worth of AMMO, it shipped fast and the ups driver couldn't deliver due to such a late delivery attempt. Then they held the package at an email request error from Midway for 7 days. Then they returned it to sender. I was told they would reship it when it arrives. Then they told me they couldn't and I needed to place another order. They could not figure out how to solve the problem even though I paid. I will never do business with this company again !!! read more

I have been using Midway for a couple of years. At first they were good with shipping. Fast got the package out right away I would usually receive it in 3-4 days. Now they create a label claim it has been shipped and it sits for 2 days before UPS take possession. This happened the last 3 shipments. I called and they assured me that the packaged was shipped the day it says Not True! I will be looking else where for my shooting supplies! read more

Hook you in with promise of 10% first order discount. Email with link to discount does not work and customer service is a joke. buy local

I have been a loyal MidwayUSA customer for many years and have spent thousands of dollars with the company. In the past, I considered Midway to be one of the premier retailers in the shooting industry, and one of the biggest reasons was its outstanding shipping speed and order fulfillment. Unfortunately, that has changed. Over the last couple of years, I have noticed a steady decline in shipping performance. My most recent experience simply confirmed what I had already been observing. I recently ordered a Bix'n Andy TacSport X Trigger and paid an additional $8 for upgraded UPS Ground shipping, expecting a meaningful improvement in delivery speed. The order shipped on June 7, 2026, and UPS tracking has consistently shown delivery on June 13, 2026--a six-day transit time. As a customer in Georgia who has received countless Midway shipments from Missouri over the years, I can say this is far slower than the service that originally earned my loyalty. I contacted customer service and requested a refund of the upgraded shipping charge because paying extra provided no apparent benefit. My request was denied, with the explanation that only Next Day Air and Two-Day Air services have guaranteed delivery times. The issue is not the $8. The issue is that customers are encouraged to pay extra for upgraded shipping with the reasonable expectation that it will result in noticeably faster delivery. In my experience, that expectation was not met. After raising my concerns, a $10 gift certificate appeared in my account without any communication or explanation. While I appreciate the gesture, it does not address the underlying problem or change my opinion that Midway's shipping performance has declined compared with the level of service it once provided. As someone who has spent thousands of dollars with MidwayUSA over many years, this review is disappointing to write. The company built its reputation on outstanding customer service and rapid shipping, but I no longer believe that reputation reflects my recent experiences. Today there are many competitors with comparable pricing and product selection, and the shipping advantage that once set Midway apart appears to have largely disappeared. I hope Midway takes these concerns seriously and restores the level of service that made it an industry leader. Until then, I will be giving much stronger consideration to purchasing from other retailers. read more

Two previous orders was canceled without any notice or reasons. Customer service was terrible.

MidwayUSA no longer backs the products they sell. If you have a problem with an item, they simply refer you to take it up with the manufacturer to solve yourself. They provide no customer service after the sale. read more

Unmatched selection value and service. I've only been a customer for a couple of years but have been buying hunting, camping and survival gear for 30+ years. Midway USA has impressed me with several large purchases over the last couple of years. I'll continue to support them the way they have supported me and my needs and wants. A+ read more

Midway's 'free shipping over $100' is just a lie. Don't be fooled. As long as they can get you to order that's all they care. Try another company first. You may get your stuff, but you will pay up big to get it ! read more

They rip off their customers by adding on stuff like shipping protection that you MUST opt out of. They got me for $3.39 after ordering from them for years. Enjoy your $3 Midway, it will be the last penny you get from me. read more

What can improve? Everything. They came highly rated by word of mouth, but my first order will be my last. Their shipping is slower than anything I've ever encountered - and I've discovered a dismal little game they play in trying to charge almost double just to have it shipped "faster." Look at their reviews. Midway is a has been. Look anywhere else. They won't be in business much longer - and with good reason that is of their own doing. read more

I've dealt with midway for over 20 years. The first 18 were top notch but this company has rapidly declined. I could into specifics but it would be quite lengthy. The 20 reviews prior to mine will probably sum up a lot. I've had enough. I'm gone.... read more

Bought a $600 slide and received an opened box item that was missing pieces for optic mounting. Definitely not happy about this. I have now purchased the missing part from PSA and will never shop at MidWay again. read more

Prices are good, BUT... Customer service is terrible, even to the point of being rude!!! Won't buy from them again. read more

Declined my order twice because "my credit card did not match my shipping address". I am european currently in states, so basically it means only US citizens can order. Discriminatory. Luckily there is hundreds of normal shops around. read more

I have been a customer for 10 years. I placed an order for 8 crank baits. They shipped 4 of the baits I ordered and paid the $8.00 shipping. They backorder the other 8 ceankbaits. Without any notification or verification that I still wanted the other 8 crank baits 4 weeks later, they shipped them and charged me an additional $8.00 shipping. So for one order, they charged me $16.00 for shipping 4 weeks apart because they did t have what I needed in stock and without confirmation. I called and asked that they cancel, or at least give me a credit for the shipping, which was way over what it cost to ship 4 crank baits, and they said there was nothing they could do. On their Main page, they advertise how long you have been a customer, 10 years, then say sorry, we can't help you. I am no longer a customer. Greedy people. read more

They praise themselves for fast shipping but order it Wednesday they promise it on Friday but don't get it til the following Tuesday

only reason I am giving this company a two star is because of the prices and what they keep in stock but absolutely do nottttt believe their same day shipping statement. they will make the label that day but will wait upwards of a week to actually ship you're item this is the second time I have ordered from them with the same issue. I will gladly spend more to buy from a reliable company. read more

keep on timing out, terrible UI, don't bother with the search engine. Overall, just a bad experience.

I called Midway USA spoke to Nick who was rude. Then I spoke with Becky who was worst then Nick she hang up twice on me. Midway USA use to be a good company but now they are rude. I tried to speak to a supervisor and they gave me a hard time. They wanted to know my first and last name, address, zip code, to see if I was a customer or not. I ask do I need to be a customer just to talk to a supervisor? and I also had to have a reason of why I need to speak to a supervisor. It was awful. I am a customer. I tried to bye Lock Tight and was ask to download a class 1 FFL or Drivers License to be able to ship to California. Anything gun related including gunsmiths tools, or parts they must have ether An FFL or DL. I ask why not the same for paper targets, answer was no. Well paper targets is gun related for you are shooting your guns to it. MIDWAY USA said that as off January 2026 California regulated that all gun related products must download a valid FFL and or DL to be ship to California. Only Midwest USA. Well You lost 4 Customers in California. Your people are rude, and I will not download my FFL or DL for lock tight. MGW, Aero Precision, Gun Broker, AR15 Discounts, Palmetto State Armory, Wing Tactical, are not asking for no DAM FFL or DL to bye Lock tight.... So Good Bye MIDWAY USA . If you are from California be prepared to have your Class 1 FFL and or DL to ship anything to you... Jupiter G. Zombie. read more

MidwayUSA - Guns & Ammo Near Me - Rocheport, Missouri

I purchased products with from MidwayUSA on 12/14/25 and they charged me for additional shipping insurance through a company named Extend and shipped the single package through UPS. I don't recall actually selecting this additional insurance but it appeared on the order details. UPS reported package delivered on 12/18/25 at 7:40pm yet no package was delivered and no proof of delivery photo was provided (unusual) 12/19/25 I reported undelivered package to UPS and contacted MidwayUSA via email as well and Midway responded via email telling me to file a claim with Extend I attempted to file a claim with Extend on 12/19/25 and was denied stating I needed to wait 5 days after delivery date to file 12/24/25 I attempted to file a claim and was denied stating I would need to cancel the claim with UPS before they could process the claim. No disclosures about this was provided during the claim process. I finally was able to cancel the UPS claim on 1/2/26 and attempted to file the claim with Extend once again on 1/3/26 only to be told that they require a police report to be filed as they "confirmed" delivery on 12/18/25 and I needed to file a stolen property police report. Filing a stolen property police report is illegal when I know for certain it wasn't stolen yet they insist it is their policy and cannot be waived. MidwayUSA customer service staff yielded no help whatsoever stating I needed to resolve this with Extend. This morning, 1/4/26, I filed a dispute with my credit card company and began writing this complaint. MidwayUSA's neglect and casual avoidance in helping to resolve this issue is unacceptable for any business. ZERO response from upper management including Larry Potterfield and a couple of other executives and ZERO offers to escalate and resolve my concerns are a stark departure from the majority of merchants I work with. Very disappointed as I have been a customer for over 17 years. read more

They do have a fine selection of product. That's the only good in them, their inventory is wider than anyone else's. HOWEVER... shipping. A recurring issue with them. As an example, and this has happened several times, I placed one order with MidwayUSA and the next day I placed a highly similar order with a company from South Carolina. Orders to Alaska. The competitor charged HALF what MidwayUSA charged for shipping and I received the items promptly. MidwayUSA sent my items "USPS Ground Advantage" which is nothing more than code for Parcel Post. I used to work in shipping. MidwayUSA will quote published rates to customers and charge accordingly to those... EXCEPT every business I know that has any kind of footprint has Contract rates with USPS, FedEx, or UPS which are significantly reduced. So, if you absolutely need something and they're the only ones, go for it. Otherwise, just say NO to MidwayUSA. read more

Midway used to be really good but my last couple of orders sat in their shipping department for days until I contacted them and they finally shipped the orders. I don't know what happened to their shipping department but I will no longer shop there read more

Purchased Dillon Precision Case feeder for 9mm. The unit would not power on. Customer service while polite, was less than helpful. I was told that I needed to return all the parts and components and would be sent a replacement unit. This would require disassembly of major components of the RL 1100 including the powder hopper along with brackets and hardware. I was denied being able to send back the "bowl" with the power unit attached, thus keeping everything else in place. Dillon Manufacturing is sending me the micro switch and charging me $5.00 for shipping. Dillon is treating this as a warranty issue with parts being sent out today. I have been a customer of Midway USA for 14 years but no more. read more

We bought a Caldwell Target Camera in February 2026 from Midway thru Amazon. Despite numerous attempts over 2 months to get it connected to the App on our phone, it would not connect. Finally called Caldwell and they informed us that the Target Camera will not work with the updates on the Android phones and we needed to send it back to Midway. Bottom line, Midway said they would take the DEFECTIVE Target Camera back but only if we had the original shipping box. Who keeps boxes months later? So, with the knowledge that we did not have the box, Midway's position to a $300 Target Camera was ....oh well, so sad too bad; call Caldwell and tell them your problem. DO NOT DO BUSINESS WITH MIDWAY USA. The Potterfields and their CEO, Fleming, should be ashamed of themselves. They have no customer loyalty or integrity if they do not back defective products because they can't have their original box back !!! read more

I have dealt with Midway USA over the past 4 - 5 years. When I have ordered from them the company is very responsive on letting me know the status of my order, tracking the package, etc. The biggest drawback is the prices at Midway USA are on average 10% higher than other retailers. I have no problem in buying from Midway when they have the product I need when it is not available elsewhere. read more

Terrible customer service. I ordered and paid for overnight shipping. UPS doesn't have them and Midway doesn't seem to care that it appears it hasn't even left their warehouse. Customer service was rude condescending and did nothing to rectify the situation other than to wait. I have already re-ordered and spent another $500 from a place that I know has good shipping and customer service. I won't be back. read more

Worst customer service anywhere my product ordered came in shambles strewn all over their response was oh well seems your issue is ups not us the product was delivered. All be it the shipping company wasn't my choice but it took my money. Midway response was oh well not our problem good luck Worst response possible. Don't buy there if service and the right thing are important read more

MidwayUSA - Ammo purchase - Guns & Ammo Near Me - Rocheport, Missouri

while they have a good selection of target loads, at reasonable prices, the shipped me 4 cases of double AA target loads with FedEx, dropped the cases in the original boxes soaked under heavy rain without even putting them in plastic bags, got soaked and individual boxes are soaked and had the speed them in the Gustave to dry hoping the shells are not affected. when I contacted costumer service all I got was sorry, mistakes happen! "We apologize for the condition that you product arrived in. While we strive to make sure that your product arrives in a like new condition, sometimes mistakes happen." read more

MidwayUSA - Guns & Ammo Near Me - Rocheport, Missouri

I ordered a product from this company because it was slightly less than buying from Amazon. After completing the order, I was informed via email that it would take almost 2 weeks to receive it. This in and of itself is ridiculous. I would have received my order within 2 days from Amazon. The delivery date came and went, and no delivery. I was never updated regarding anything with this order, including receipt date. I emailed their customer service department, as there was over a three hour wait both times I called their customer service department via phone. I was emailed back two days later that they could not discuss this order via email, and to call their customer service department for help. All this over a $20 item. Screw this ridiculous company, never again. Stay away at all costs. Apathetic from top to bottom. read more

I know no one will read this but in the off chance someone does, give your money somewhere other than Midway USA. They are dishonest in the way they advertise and in their pricing. They will advertise a teaser price and then gouge you in taxes and shipping...at least double the cost of the item in shipping. Everyone knows internet businesses don't pay sales tax yet they charge you out the wazzo for it. They don't allow you to checkout as a guest and force you to send them your personal info to place an order. Any business that can't shoot you straight won't get my money. read more

I have ordered several times from them. Always fast shipping.... They have great pricing also..I recently had an item missing due to a faulty shipping envelope, I contacted them and they shipped out a replacement right then. Great company and will be doing more orders with them.. read more

Midway made it IMPOSSIBLE to submit a negative product review on both my phone and my PC. I turned off all ad blockers and protection on Firefox, Chrome and Safari but contunally got a message "An error occurred while submitting this form. An ad blocker might be interfering with our fraud prevention measures. Please temporarily disable your ad blocker and try again." Midway should be ashamed of themselves. read more

Horrible shipping, typical run around, they lie about stock, then print up a worthless shipping label that goes nowhere. I will never order from midway again. They just don't care. Stick with veteran Owned businesses they have earned our business. read more

great products supper shipping honest folks very good to deal with, super customer service

waaaay over priced! For example, Duke Doge Proof Rac trap $176.99. EXACT same trap, same name brand and all, at Ace Hardware for $21.99! What a joke! Boycott this scamming company! I will never shop here again! Nor wI'll any one I know! read more

I have ordered from MidwayUSA a few times without issue until recently when I placed an order for some ammo. When I placed the order, I received an email stating that part of my order would now be on backorder. The backorder shipped the next day, and I was charged for shipping for the second order. I called the company, and they were adamant about not refunding me for the backorder shipping cost and even argued with me about it and tried to make me feel stupid. I asked them to delete me from their system and will never do business with them again. read more

Larry has dropped the ball with shipping and doesnt care,we wont be back!!! Takes over 2 weeks and still havent gotten our order and have called customer service and they could care less,looking like a fraud case!!! Ordered jan 4th and still nothing!!! read more

MidwayUSA - Guns & Ammo Near Me - Rocheport, Missouri