I called to scheduled my appointment and spoke with a male (Tony)- sounded like the owner. He was so kind, talked to me about the process it was amazing.
On the day of my appointment (9:00) no one showed up, it was snowing so I though, maybe they are late. I waited until 9:30 when the office opened and said "I had an appointment and no one is here yet, just wanted to check in". The women on the phone had a very rude tone and said. "Well your payment didn't go through so we weren't going to send someone with our payment. We called you and your husband and left you both voice messages." I let her know that I didn't have any missed calls or voice messages and that my husband did have a missed call from them but no voice message. She said "well I know there were messages because I personally left them, so we weren't going to send anyone over. We gave you until yesterday to call us back, and because your payment didn't go through, we aren't going to schedule anything with you" I responded saying,"I can see why you would think I wasn't interested if you said you called and left messages and didn't hear from me, however, no messages were left so I had no idea you still needed payment or what you cancelled my appointment". [I was trying to be understanding, while still being confused about these so called message]. I continued and asked if we can move forward with scheduling something in the future. She said "Well you would need to pay the missed appointment and pay for a new appointment and because your card didn't go through, I REALLY doubt you would want to do that". I said, "I was willing to pay for both appointments but because your tone was rude and condescending and the customer service your providing me is uncalled for" I added "when I called and scheduled my first appointment, the man I spoke with was wonderful" then she said, "yeah, he called and left the message with your husband" so I responded "BUT you said you personally left both messages". She continued to be rude to me and speaking to me as if I didn't have the funds to pay them so how could I possible be interested in them.
Midway, do yourself a favor and get a new "office manager"! Who by the way when asked for her name she said it was "office manager" and when asked to speak to her supervisor she continue to say that she was "the office manager". She is loosing you business. read more