Very good customer service. Received an estimate quickly. I will use this company to repair my…read morevehicle in the future

From the owner: We are a family owned small business that is here to serve the community. Collision, hail, or any…read moreother type of damage to your vehicle is not a pleasant experience. We are here to make that experience and easy as possible. Give us an opportunity to earn your trust and your business. Se habla español.

I am JR Silva, a 35 year resident of Midland and a proud member of the educational community of…read moreMISD. I brought my truck to Midland Paint and Body Shop for an estimate for two minor fender benders. I was given an estimate and a date for service. The estimate was more than fair and I took my truck in on the date given and it was taken in. I was given a week window to get the truck fixed up, and it was done on time. Wow! My truck looks amazing! I dare anyone to look at it and find a blemish, a lump, faulty paint, or anything wrong with the job done! I am one extremely happy customer and strongly recommend this shop to anyone needing this service. I have found an authentic shop that does an honest day's work done with pride and courtesy!

Was randomly driving by a few weeks back and spotted this establishment. It wasn't super packed…read morelike all the other places around here so I made a call. The owner answered and told me to stop in anytime for a free consultation. He didn't try and upsell me on anything and in went my Tacoma for hail repair. They took great care of my vehicle and worked with my insurance company (GEICO) with ease. They offer a free rental, paid my deductible and even detailed my vehicle when it was all done. Couldn't be happier as it looks brand new again.

Took care of everything perfectly, very fast. Washed and cleaned vehicle very good pricesread more

Worst body shop experience I've ever had. I took my car to Julio's Body Shop and the results were…read morebeyond terrible. The new bumper they put on wasn't even installed correctly -- my dad had to pop it in because it was hanging loose. The paint didn't even match and was already cracking. On top of that, my horn doesn't work, my cruise control doesn't work, my outside temperature sensor stopped working, half of my driver-side headlight doesn't work, and even the battery warning light came on after their so-called "repair." When I took it to a real mechanic, they told me this was one of the worst jobs they've ever seen. They said whoever worked on my vehicle didn't even bother to plug things back in properly. That explains all the electrical issues I'm now dealing with. When I asked Julio about it, he suddenly claimed the wires were "spliced up," which is completely untrue. Funny how he only mentioned that after I brought up the check engine light and other problems. If I hadn't said anything, he probably wouldn't have admitted to anything at all. To make things worse, the customer service is just as bad. His mother, who works the front desk, was rude as hell. When I asked how long the repair would take, she gave me attitude and snapped back, "None of your business. When you have your own shop you can do what you want." Completely unprofessional and disrespectful. Julio also ignored my calls and texts, and when I finally reached out again, he acted like he didn't even know who I was. Totally shady. And to top it all off, he randomly told my wife he was "7 months sober from meth." Totally unnecessary and not something a customer should ever hear. Here's some pics of the horrible job they did so you can see for yourself. NEVER have I ever seen work done this poorly. I was supposed to bring the car back to let him "fix it," but I'm not risking letting him mess it up even worse. I'm taking it to a real mechanic who actually knows what they're doing. If you care about your vehicle, avoid Julio Jr. and this shop at all costs.

I rarely leave reviews, but this experience honestly deserves one…read more I was in a rear end accident and took my car here expecting professional repair work. What I got back was completely unacceptable. The paint job was poorly done, uneven, peeling, and full of visible imperfections. It honestly looked worse than before I brought it in. Trying to give them a fair chance, I took the car back and asked them to fix it. You would think they would make it right the second time, but somehow it came back just as bad, if not worse. At that point, it is not just a mistake, it is a clear lack of care, skill, and accountability. I am extremely disappointed. When you trust a shop with your car after an accident, you expect quality work and attention to detail. That did not happen here. If you care about your car and how it looks, I strongly recommend going somewhere else. This place will only leave you frustrated and stuck with subpar work.

Horrible place to take your vehicle. The customer service is the worse, you can't get any…read moreinformation about your vehicle on hold for 10 minutes and it hangs up. The list goes on and on

The BMW dealer recommended Platinum when someone ran into my wife's car. They did a great job…read more Got us in quick and back out quick. Her car was detailed when we picked it up. I really like this place.

Decent job, there was some gouge or scratch in the replaced part when I got it back, but you can't…read morereally see it. Will need to look under the vehicle since past reviews mention damages when they are replacing parts. The guy I was supposed to show me the car was gone for the day and they were closing so I took off without a thorough walkthrough. I did notice some things missing from the car, stuff from the glovebox and dash compartments, like change and my music SD card. Not ok, and won't be coming back.

Great experience with pat gray. Job done on time I would use them again for sure. Quick and…read morereliable

We were given the names of a few body shops in the area by our Insurance company. We picked this…read moreone... (in hindsight, this was our mistake). First we had to bring the car in for an estimate. We then made an appointment for 2 weeks in the future. (Earliest time they could do it?) Upon drop off (on a Tuesday), we were told it would be done by that Friday! AWESOME! That's GREAT! Well, on Friday, THEY called US and told that it was in paint and would be done Monday at the latest. Monday came and went with no call so I called on Tuesday. Was told it was "in paint and would be done Thursday." I called Thursday and was told it was "in paint and would be ready Friday." No calls to tell us it was ready on Friday so I called THEM on Monday to be told that it was "in body." At that point I asked, if it is in body BEFORE or AFTER paint? She said before... hmmmmmmm... so it's been in paint the 3 times we talked to them previously but now it's back in body? I don't know. I just felt like we were told something so that we'd get off the phone and stop "bothering" them. I understand the process of fixing a car can take longer than expected... but maybe it should be voiced... this place DEFINITELY can use more communication. We only received ONE call from them and WE had to do all the rest. It wasn't until my husband demanded that it be done by a certain day that it actually got completed.... nearly 2 weeks longer than originally estimated. And even with that, he had to wait over an hour in the shop because it wasn't ready when they told him it'd be ready for pick up. I gave them a (generous) 2-Star because, yes, the car got fixed. Kind of upset that our insurance company actually recommends this place. We will NOT be taking our vehicles here in the future.

Good customer service. Took car through insurance. Good repair in a reasonable timeline.read more

Save yourself the headache and stress....find a reliable shop!!…read moreThey had my car for 3 months and didn't make repairs that were paid to do. When I took my car back to show them, they were very rude, kept my car another 2 weeks and repairs still weren't made. My car came back with a black grease in several places on the inside and the car was extremely filthy inside and out. I don't know how they stay in business!!

Took my car in for a repair and the folks at classic paint & body were very friendly and…read moreresponsive. I had gotten several quotes and they were the most reasonable. When it came to the work that was down it was very professional and excellent quality. I was very pleased with the work done.

The service requested the quality and the value were outstanding. Someone backed into my company…read morecar and they were quick on the spot to get it fixed and had it fixed three days ahead of schedule and did a very high-quality job. I highly recommend them.

The problems started with the initial estimate, which included parts that were clearly not damaged…read more For example, a tail light was listed as scratched even though it was nowhere near the damaged area. The actual damage was limited to the bumper, tailgate, and a small section of the bed where the bumper contacted it. The first time I was told my truck was ready, I found lint trapped behind the paint. Devon, the representative I was dealing with, claimed it was not behind the paint and said it could be buffed out. Additionally, the freshly painted side of the bed was covered in tree sap from being parked under a tree, making it dirty and impossible to properly inspect. I refused to accept the vehicle and asked for the issues to be corrected. At that point, Devon stated they were not going to respray it and that he was not ordering new decals. His attitude was essentially that the work had already been done once and he was not willing to redo it, despite visible paint defects. The second time I was called to pick up the truck, the lint issue still had not been fixed, the tailgate cap had been broken during disassembly, and there was also a paint chip that had not been addressed. After pointing this out, Devon reluctantly agreed to respray the bumper. When I went to pick it up for the third time, the paint was worse than before, with even more lint trapped behind it and overspray on adjacent panels due to improper masking. The general manager, Todd, eventually came out to inspect the issues and was professional and understanding. He acknowledged the problems and stated they would tear it down and make it right. However, on the day I was scheduled to pick it up for the fourth time, I was informed they had burned through the paint with a buffer and would need to respray it again. While I will update this review once the repair is finally completed, the customer service I received from Devon alone is enough to ensure I will never return to this location. Refusing to properly redo defective work and dismissing issues as "small" is unacceptable. Based on my experience, I cannot recommend this Caliber Collision location