Very good customer service. Received an estimate quickly. I will use this company to repair my…read morevehicle in the future

About a year ago, we hit a semi-truck tire on I-20, causing significant front-end damage to our…read morevehicle. We took it to Mid City Collision because they were the body shop recommended by our insurance company. Although they repaired the damaged front-end components, the cooling fan was apparently not properly addressed. About a week after picking up the vehicle, we had to bring it back because the fan was making a noticeable rattling noise. Rather than taking our concerns seriously and properly investigating the issue, they refused to acknowledge the noise we were hearing. Even after I showed them videos. What makes this experience even worse is that this has been an ongoing issue for an entire year since the original repairs were completed, and we are still fighting to get the vehicle properly repaired. Despite the unresolved issues stemming from the original repair process, Mid City Collision is now refusing to work on the vehicle. It is frustrating to trust a shop recommended by your insurance company to repair significant damage only to spend the following year trying to get the job finished correctly. Based on our experience, I would not recommend Mid City Collision. The lack of follow-through, accountability, and customer service has been extremely disappointing. If you need collision repairs, I would strongly recommend considering another shop.

I am JR Silva, a 35 year resident of Midland and a proud member of the educational community of…read moreMISD. I brought my truck to Midland Paint and Body Shop for an estimate for two minor fender benders. I was given an estimate and a date for service. The estimate was more than fair and I took my truck in on the date given and it was taken in. I was given a week window to get the truck fixed up, and it was done on time. Wow! My truck looks amazing! I dare anyone to look at it and find a blemish, a lump, faulty paint, or anything wrong with the job done! I am one extremely happy customer and strongly recommend this shop to anyone needing this service. I have found an authentic shop that does an honest day's work done with pride and courtesy!

Was randomly driving by a few weeks back and spotted this establishment. It wasn't super packed…read morelike all the other places around here so I made a call. The owner answered and told me to stop in anytime for a free consultation. He didn't try and upsell me on anything and in went my Tacoma for hail repair. They took great care of my vehicle and worked with my insurance company (GEICO) with ease. They offer a free rental, paid my deductible and even detailed my vehicle when it was all done. Couldn't be happier as it looks brand new again.

Took care of everything perfectly, very fast. Washed and cleaned vehicle very good pricesread more

Worst body shop experience I've ever had. I took my car to Julio's Body Shop and the results were…read morebeyond terrible. The new bumper they put on wasn't even installed correctly -- my dad had to pop it in because it was hanging loose. The paint didn't even match and was already cracking. On top of that, my horn doesn't work, my cruise control doesn't work, my outside temperature sensor stopped working, half of my driver-side headlight doesn't work, and even the battery warning light came on after their so-called "repair." When I took it to a real mechanic, they told me this was one of the worst jobs they've ever seen. They said whoever worked on my vehicle didn't even bother to plug things back in properly. That explains all the electrical issues I'm now dealing with. When I asked Julio about it, he suddenly claimed the wires were "spliced up," which is completely untrue. Funny how he only mentioned that after I brought up the check engine light and other problems. If I hadn't said anything, he probably wouldn't have admitted to anything at all. To make things worse, the customer service is just as bad. His mother, who works the front desk, was rude as hell. When I asked how long the repair would take, she gave me attitude and snapped back, "None of your business. When you have your own shop you can do what you want." Completely unprofessional and disrespectful. Julio also ignored my calls and texts, and when I finally reached out again, he acted like he didn't even know who I was. Totally shady. And to top it all off, he randomly told my wife he was "7 months sober from meth." Totally unnecessary and not something a customer should ever hear. Here's some pics of the horrible job they did so you can see for yourself. NEVER have I ever seen work done this poorly. I was supposed to bring the car back to let him "fix it," but I'm not risking letting him mess it up even worse. I'm taking it to a real mechanic who actually knows what they're doing. If you care about your vehicle, avoid Julio Jr. and this shop at all costs.

Very disappointed from start to finish always something with the son and the mother she is the…read moresecretary both of them argue with the customer and are very rude after getting our vehicle back we had it for about 3-months and things started failing so we took it to the dealer and what we discovered was bad electrical harnesses were tampered with and shorted out a camera when I approached JJ the son I asked him to cover the parts and he was extremely rude that he was not gonna take somebody word for it and that he could do all the work himself so I then told him I would never be a returning customer he didn't even attempt to make it right so I told him I would write this review and he only said you do what you want sir! So to all that are looking to have work done to your vehicle do not trust this place cause they will alter and take short cuts very disappointed in Julio's shop

The BMW dealer recommended Platinum when someone ran into my wife's car. They did a great job…read more Got us in quick and back out quick. Her car was detailed when we picked it up. I really like this place.

Horrible place to take your vehicle. The customer service is the worse, you can't get any…read moreinformation about your vehicle on hold for 10 minutes and it hangs up. The list goes on and on

The left side which wasn't touched has no gap.. looking from the side my hood is lifted only on the…read moreright side they were supposed to fix. My car was given back, poorly put back together. Insurance gives them a budget on what they can fix which was weirdly stressed throughout them having the car.. budget and work ethic are two different things. Taking pride in your work if you will. As the paint job can give you and example. Stressed their budget then and upon pick up and expressed to the person they called to pick up the car that WASNT ME, NOR THEIR CAR. Insurance gives them a budget on money, not their work ethic & performance. Time frame continuously extending, never received updates to be notified on status. Didn't know anything at any point unless I contacted them myself. Like when insurance contacted them letting them know changes were made. They put the wrong name down to hold place for my car. And called the wrong number when the car was finished. This person made them aware of calling the wrong number and still didn't reach out to me to make me aware of my car being finished. Despite me calling continuously on my personal number. The link they provide with texts and calls to stay updated, no one updates you nor answers. My link gave me the go on my car being ready for pick up, and I double checked by calling and he said they had no control over the link and kept the car an additional week. Front desk worker, is highly unprofessional, personality, attire, professionalism didn't seem to exist to her even though she chose a customer service position? a mess if you will. Ignored when you walk in, she wanted to continue gossiping in the back and told me to wait. Won't greet you upon entry even though this is her place of work, she chose this position she chooses to clocks in to get paid for. Yet treats customers like doing her job is an inconvenience. Lady that sits closest to the entry door. You'll know as soon as she chooses to look up and say anything . One big disappointing and dissatisfied experience. Will never recommend

Decent job, there was some gouge or scratch in the replaced part when I got it back, but you can't…read morereally see it. Will need to look under the vehicle since past reviews mention damages when they are replacing parts. The guy I was supposed to show me the car was gone for the day and they were closing so I took off without a thorough walkthrough. I did notice some things missing from the car, stuff from the glovebox and dash compartments, like change and my music SD card. Not ok, and won't be coming back.

We were given the names of a few body shops in the area by our Insurance company. We picked this…read moreone... (in hindsight, this was our mistake). First we had to bring the car in for an estimate. We then made an appointment for 2 weeks in the future. (Earliest time they could do it?) Upon drop off (on a Tuesday), we were told it would be done by that Friday! AWESOME! That's GREAT! Well, on Friday, THEY called US and told that it was in paint and would be done Monday at the latest. Monday came and went with no call so I called on Tuesday. Was told it was "in paint and would be done Thursday." I called Thursday and was told it was "in paint and would be ready Friday." No calls to tell us it was ready on Friday so I called THEM on Monday to be told that it was "in body." At that point I asked, if it is in body BEFORE or AFTER paint? She said before... hmmmmmmm... so it's been in paint the 3 times we talked to them previously but now it's back in body? I don't know. I just felt like we were told something so that we'd get off the phone and stop "bothering" them. I understand the process of fixing a car can take longer than expected... but maybe it should be voiced... this place DEFINITELY can use more communication. We only received ONE call from them and WE had to do all the rest. It wasn't until my husband demanded that it be done by a certain day that it actually got completed.... nearly 2 weeks longer than originally estimated. And even with that, he had to wait over an hour in the shop because it wasn't ready when they told him it'd be ready for pick up. I gave them a (generous) 2-Star because, yes, the car got fixed. Kind of upset that our insurance company actually recommends this place. We will NOT be taking our vehicles here in the future.

Good customer service. Took car through insurance. Good repair in a reasonable timeline.read more

Save yourself the headache and stress....find a reliable shop!!…read moreThey had my car for 3 months and didn't make repairs that were paid to do. When I took my car back to show them, they were very rude, kept my car another 2 weeks and repairs still weren't made. My car came back with a black grease in several places on the inside and the car was extremely filthy inside and out. I don't know how they stay in business!!

Took my car in for a repair and the folks at classic paint & body were very friendly and…read moreresponsive. I had gotten several quotes and they were the most reasonable. When it came to the work that was down it was very professional and excellent quality. I was very pleased with the work done.

I had a fender bender. My friend had a wreck that caused $25,000 to repair. He recommended Caliber…read moreso that's where I took my car. The work was done in a timely manner and my car is restored to like new condition. The staff is friendly and knowledgeable. I highly recommend this shop - no matter how big or how small a repair is needed.

The service requested the quality and the value were outstanding. Someone backed into my company…read morecar and they were quick on the spot to get it fixed and had it fixed three days ahead of schedule and did a very high-quality job. I highly recommend them.