Took our vehicle in because of a transmission shudder feeling was going on. They had our chevy for…read morea entire day. I walked in the next morning to check up on the service and they said, oh we were just about to call you. The problem with the vehicle was a computer reset had to be done to the transmission which should have only taken a few minutes. The cost for service was only about 100 bucks and the labor was another 100 bucks. I find it hard to believe their service staff makes 100 an hour so it obvious they are marking up labor charges as well. Total time of repair was 1 hour. So why did they have my vehicle the entire day? So now they want to open up the transmission to check things out. I called a transmission shop and they said to have the error codes reset AND flush the transmission . The other shop said this is common practice to reset and flush which was not done. I did consider taking the vehicle back to Duncan but I dont fell the proper diagnostic was done in the first place.

Purchasing a vehicle can be a daunting task. The time spent doing your research. Deciding on the…read moreright vehicle, color, options, etc. Talk about a headache! Then off you go to the dealership to face the sales person. Major migraine time! Not the case with the folks at Duncan Family Automotive Group! Judy Jones, the sales person who helped us, was wonderful! She was honest and upfront about everything. We did the test drive and got down to the business of the numbers. We were very pleased with the final deal. Once all the paperwork was completed, Joe, Judy's husband and fellow sales person, showed me how to operate the technology package. IE: blue tooth for our phones, the radio, that pesky clock, etc. I was truly appreciative as technology is not necessarily our thing, just ask our kids. When you go, be sure and say "Hi" to Mark and Rooster. They were both helpful in this adventure. Major THANK YOU to the entire team at Duncan Family Automotive Group! We will definitely tell everyone who sees our gorgeous Equinox about you all and the wonderful service you provided! Lastly, we will remember these fine folks when we are in the market for another vehicle.

te (bathrooms too). I've always brought my smaller children (4,5, 7) with me and from management,…read moreto finance, to service, all of the staff have gone out of their way to make us not only feel comfortable but like family, I love it. Since I'm military, I've lived a ton of places and have gone through the song & dance of 100 different dealerships... I'll tell you... I'll never buy a car from anywhere else. The process at FOX TOYOTA is streamlined, everything is put on paper up front. No "magic pen" that puts down mystery dollar amounts and fees. No "computer errors" in finance that load more fees...Walt is 100% forthcoming with everything and has no issues breaking down anything from vehicle specs to financial terms. The WORST feeling is to drive away from a dealer in a vehicle you aren't completely satisfied with with a sinking feeling about the finances behind it... I've been there, BUT , never at FOX TOYOTA. Everything about them is fantastic and I'm a customer for life. !! Thank You Walt & Fox crew This is the 3rd Car I purchased from this location with Walt... first off the dealership itself is immaculate (bathrooms too). I've always brought my smaller children (4,5, 7) with me and from management, to finance, to service, all of the staff have gone out of their way to make us not only feel comfortable but like family, I love it. Since I'm military, I've lived a ton of places and have gone through the song & dance of 100 different

I had a great experience buying a vehicle from Fox Toyota. My salesman, Bryson was knowledgeable…read moreand personable and explained everything throughout the process, down to every number, which was a big help considering I'd never purchased a vehicle on my own. I didn't feel pressured making any decisions. All the employees I spoke with were friendly and helpful. The engine light came on in my car 3 days after leaving the lot and when I called, they took it in same day free of charge and provided me with a loaner car until they can solve the issue.

My husband and I had such a fantastic experience dealing with Sutherlin Subaru, that I wanted to…read moreshare our review. It was finally time to replace our 2011 Subaru Sport Impreza. After looking around, we saw a few models at Sutherlin that we wanted to test drive and called to make an appointment. We both absolutely hate car shopping and put it off for as long as possible. The day finally came, and we made it to Sutherlin and were greeted at the door by Rob Huppman. He asked all the important questions and took us around to the models we wanted to see. He gave us all the great information and details about each model. We test drove two different models and decided that we liked the Impreza Sport over the Crosstrek. What I loved about Rob is that there was almost zero pressure, even after we all came back inside and started "negotiating." We were able to get the price we wanted for the car and for our trade-in. We dealt with Andy to finalize all the paperwork and finances. All in all, it took around 3 hours from start to finish. We came back the next day with our payment and to pick up our new Subie. We were in and out under 30 minutes. We cannot recommend Sutherlin enough. Everyone we dealt with here was awesome and most importantly, they were 100 percent transparent with us, which is rare these days in the car industry.

Sean, service writer was called by Allstate in regards to my crosstrek hit in the rear, fixed by…read morethe collision center however fuel issue, as in the gage never showed full after filling up at a gas station, it was taken to Grayson Subaru(NEVER GO THERE FOR SERVICE) so finally after 4 MONTHS back and forth to Grayson Subaru, Allstate allowed me to take my car to Sutherlin, within 2 days my car was complete! Thank you Sean and everyone who took part in fixing the issue at Sutherlin Subaru for taking the time to speak with me, answering the phone (GRAYSON SUBARU NEVER ANSWERS THE PHONE- Ask Allstate they agree - Grayson was NO HELP!! appreciate Sutherlin Subaru for taking time to add my car to the schedule, Beyond helpful service hopefully it will be the same when trading my car in!

This is like Ted Russell Ford use to be several years ago, and the reason is most of the employees…read morecame from Ted Russell Ford. They have Andy Phillips now as well and I feel he is one of the only honest finance managers left. I ve dealt with him for years and will now drove to Warburg to deal with him.

Maybe this place is great if you're buying a new car, but definitely not for trading. My fiancé and…read moreI traded our car in for a truck, they NEVER contacted the financing company for the car which lead to "missed payments" on our end, and dropped our credit scores insane amounts. When we contacted them, they said they would fix it... NEVER did. A month goes by of us owning the truck when they say WE had to be the ones to call Wells Fargo, who we were financing the truck through, to finalize last minute questions on our loan. I called the same day they told me to, gave them all the answers to the questions they asked, and hung up. The following day Ford calls us and says we called Wells Fargo too late and the loan expired. They tried to get us the same loan again, but since they messed up our credit score previously as I explained, we could in no way get approved. This place is completely unprofessional and we will be fighting this case with them. Avoid the drama, take your business and money elsewhere.

Excellent experience buying a car here . Our salesman helped us for a couple weeks with trying to…read morefind the exact car we wanted . Kept in contact with us thru the entire process giving us updates along the way . Give this place a try if you're looking for a used car . They can ship cars from many locations to here. Ask for Korey. He was wonderful ! Took such good care of us .

From the owner: Enterprise Car Sales in Knoxville makes buying your next used car easy. Search our inventory of…read morecars, trucks, vans and SUVs with today's top technology and features, estimate your trade-in value and monthly payments, schedule a test drive and apply for financing and receive real-time options - all from the comfort of your home. Visit our website or call your local dealership to learn more.

I got my first car from him it last eight years not bad for a used 96 Eagle Vision I love that car…read moreplus Mr Scarlett is honest straight forward man I ever meet if I get enough money I'll buy another vehicle from him

From the owner: Thank you for visiting Scarlett's Auto Sales in Crossville TN. We are a family owned and operated…read moreused car dealer with over 30 years' experience in the automotive industry. Vicky and I have 3 goals for every customer, first goal is to provide our customers with a quality used car or truck that has been inspected and serviced with any necessary repair and service done before any car is ever sold, second we want the buying experience to be smooth and stress free with no high pressure sales tactics third service after the sale with extended warranty coverage and someone who truly cares about the customer and the vehicle after the sale. We have worked hard over the years to build a reputation of selling quality cars and trucks with great pricing and service after the sale. We have access to car financing options from local Credit Unions and Banks with rates as low as any lender in the country. Purchasing a vehicle is a long-term investment, and that's why we offer a variety of extended warranty coverage plans, from powertrain to premier coverage, for cars from 1 mile to 150 thousand miles. A large part of our business is finding customers the car they want and need, if you don't see your car in our inventory, stop by tell us about the car you need and let us find that car you.

Completely wasted two hours of my life. As a business owner I am busy. It is nearing the end of the…read moreyear, I need to buy a vehicle for my business. I called and specifically asked if a vehicle was avail, I was told that they verified that it was by Dalayna, that they would pull it up, and the internet Manager Chris, who called me to introduce himself said same. Low and behold as SOON as I sat down the salesman I met two seconds earlier says "Oh no, that one burned up on the showroom floor but I'll make it up to you". I am not going to mention his name as it is irrelevant to my experience. It was not his fault but I literally just met you and this is how you want this transaction to begin? As I sit here typing this, several hours later, it is still on the website. I worked for a dealership before, I know how the BS works. Apparently, if you want to play the whole, "oh no, thats not here but I got this one for you" game, then go ahead. Not the way I do business so you lost mine. Its 2024, not 1999, you need to do better.

The sales representatives were pleasant and not pushy, they also were not very vehicle…read moreknowledgeable. The transferable brand warranty was both confusing and worthless. In short, the warranty was for 36 months with the start date the day the original owner purchased. The vehicle being sold was 3 years old telling me there was warranty period remaining a point seemingly lost on the sales rep. While again the sales representatives were pleasant, I'll take my business to Harper Jeep in Alcoa.