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    3 years ago

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    Touchstone Realty

    Touchstone Realty

    (23 reviews)

    SCAM! Run far far away, save yourself the stress and financial loss!…read more I will preface this review by saying this is an account of personal experiences, and does not mean you will absolutely have the same experiences. If you have been a victim of this company, or are involved in legal action, contact me. This is one of those reviews where I wish I could leave zero stars, but alas, we work within the confines of the star rating system. First of all, this property management company is deceitful. They rented me an unsafe property, did not inform me ahead of time of the problems with the property (which I found out they knew about prior to signing a lease), and did not correct the dangerous living conditions. Things you may find when renting from these unethical scam artists: (these are an account of personal experiences, and I do not speak for any one else) 1. First, they told me the property would be cleaned prior to move in. Then after a lease is signed, I moved in to a filthy dirty property, carpets, floors, walls, pretty much everything. They said it was professionally cleaned prior to move in. They could not produce any proof of cleaning (because it did not exist), would not hire anyone to clean, and then charged for cleaning after move-out, even though it was cleaned. Pocketing the money themselves? It's possible. 2. Don't expect too much of anything fixed. It doesn't matter if it is a safety issue or not. They might tell you "the landlord doesn't want to spend the money..." After reading other reviews, I'm convinced they are not speaking for the landlord, as any sane property owner knows you must fix dangerous safety issues. Expect maintenance issues to be a giant, frustrating runaround with a carousel of excuses. Trying to maximize profits at the tenants expense? It's possible. 3. The staff is a hot mess. Completely unprofessional, and flat out rude. Incompetent? It's possible. Recommendations if you must rent through Touchstone for whatever reason out of your control (it would be insane to rent from them by choice): 1. Check for safety of the property. Pest inspection, termite inspection, structural integrity. 2. Ask to see a housing inspection report. One was likely conducted (especially if the property has been on the market.) 3. Ask if there are any known issues with the property. If they claim there are not, require that they put that in writing. 4. Test EVERYTHING before signing a lease. A/C, heat, lights, stove, fridge, freezer... absolutely everything... even more that you normally would. 5. DOCUMENT EVERYTHING. Dates, times, every conversation, pictures of everything. Save voicemails. Ask any repair techs that do come to the property for copies of receipts and their diagnosis in writing. Talk to people about your experiences. This can prove to be very helpful if they lie after you move out. This is a tiny slice of the pie, but I'll leave it at that. If you are a victim involved in or considering litigation, please feel free to contact me. I also recommend going to the BBB if you've been a victim of this company.

    Had a horrible experience. My husband and I were stopped at the gate by security at Carolina Lakes…read moreand told to talk to the realtors inside Touchstone Realty. They were rude and refused to help us. We have a house under contract and simply wanted to go look at our house. Then after 30 minutes of waiting one of the realtors decided to escort us to our property. He claimed that they had to be careful seeing as they have had a lot of burglaries. What the hell were we going to still in a Sudan with baby on board stickers on the car?!!!! We felt racially profiled. If you are a minority be mindful of the way they do business.

    Midnight reality - realestatesvcs - Updated May 2026

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