Very clean and nice units. Very poor customer service. Have had several reoccurring payment issues and the office manager Jenn Joseph has been combative and less than apologetic. My bank has confirmed that reoccurring payments are being declined because they have an incorrect address in their system. I have notified Ms. Joseph of this on numerous occasions. She has not corrected. Each time it occurs they charge me a late fee of $20 and lock me out of my unit. Last month I paid the amount due and late fee online after my bank notified of the address error. I noticed that my billing address said Alabama. I tried my payment and again declined. Changed to Michigan, which is the correct state, and payment went through. Again, notified Ms. Joseph only for her to argue that the address can't be the issue. Over a week later I rented a truck to come pick up some of my things from the unit. Drove three hours one way to find that they never removed their overlock. I was locked out. Six hour round trip and $130 in truck rental and fuel. Nobody was in the office or answering the phone. Notified Ms. Joseph first thing Monday morning. Told her about the six hour round trip and the money I was out for truck rental and fuel. She said "oh well". She said she'd go unlock it. No apology. Nothing but an oh well. Received an email this week that my payment was declined. Called my bank to be told it's once again the address issue. Notified Ms. Joseph immediately. She sent me emails arguing all day. I told her I'd pay what I owed but to make sure the state was set to Michigan. Payment went right through. Told her I would not pay the late fee. She knew of the issue and failed to correct it. Not my fault. This morning I received a notice stating I was past due and they were locking me out of my unit. I immediately emailed Ms. Joseph assuming it was a mistake. Her reply, " Nope, it's correct. You owe a $20 late fee". At that point I had had enough. Told her I would be notifying the local paper and leaving an accurate and honest review wherever possible describing everything that had been happening. A couple hours later I received an email from the owner stating I was a "high maintenance" customer and that I should find a new storage company before they start eviction. I don't believe the owner is being told everything from Ms. Joseph. At least I would hope he doesn't know the entire story from her and/or condone her behavior and actions. read more
