Worst credit union I have ever had the displeasure of experiencing…read more They "lost" my bill pay for my credit account, that I have been paying for the past 4 years. Then refused to inform me of this by mail, phone, or text. This resulted in a negative mark on my credit score. I gave them the ACH trace number from NOVEMBER. They are still "unable to find my money". Unacceptable service. $cr3w you guys.

From the owner: Suncoast Credit Union is the largest credit union headquartered in the state of Florida, and the…read more10th largest in the United States based on membership and assets. Chartered in 1934 as Hillsborough County Teachers Credit Union, Suncoast Credit Union currently operates 80 full-service branches and serves more than one million members in 40 counties across Florida. As a community credit union, anyone who lives, works, attends school, or worships in Suncoast Credit Union's service area is eligible for membership. In 2021, Suncoast Credit Union's field of membership was expanded to include public K-12 teachers, college educators, and educational support staff from all of Florida's 67 counties.

Did you ever patronize a business that just "is?" It's not bad but it's not good either. It just…read moreexists. That's just how I feel about this branch! There used to be a WF branch in my town, but they closed it and replaced it with a free-standing ATM. I was annoyed! This is now my closest branch in the neighboring city of Sebring and it's nine miles from home. Not bad but still a step down for me. Arriving- It's on US Route 27 South and access is easy. The parking lot is adequate with two spaces for the handicapped folks. There is a walk-up ATM but no drive-thru which I find a little annoying! Inside- Typical teller windows, cubicles for the bankers and the ubiquitous safe deposit box vault. Customer Service- Herein lies the problem. WF consolidated branches, in part, because they weren't busy enough. It used to be if you wanted to visit a banker, you sat on a couch for maybe fifteen minutes until one was available. Now, you need to make an appointment and make another trip in a day or two. Uggghhhh! I don't need a private banker to discuss the management of a bazillion dollars! I'm just a regular guy who wants to do routine stuff once and a while and these folks make it too hard now! When I finally get to meet with someone they are fine but my experience is marred by the process. It's a pain in the ass to change banks and that's what they count on. Inertia will keep me there but not with a smile on my face!

Worst customer service ever. Seven employees milling around behind counter, one customer in front…read moreof me, waited thirty minutes and finally walked out. Switched to the south branch. World of difference!! They are polite and super attentive. Workers at north branch need customer service training.

This Bank of America is amazing. It does not deserve 1 star. It deserves 5 stars. I think the…read morepeople who gave this bank negative reviews were either coming in here during Covid or are just people who cannot be happy. Linda and another gentleman named Tom treated me so great and I didn't even have an account there. Also the young manager with the beard made me feel like I was at home. Don't listen to these people above this bank is amazing. Some people just cannot be happy. Thank you

If I could rate this Bank A negative-10 I would the long waits in line and the supervisor just…read moreacting like a clown it's unbelievable ahh and not to mention the staff likes to be rude and judge very incompetent unprofessional staff. In my opinion stay away!!!!

They are too big for their britches and their fees are not what their policies state they are...but…read moregood luck getting credited for them! Don't bank there.