Don Schmaltz is the owner of Precision Auto Body in Rugby, ND. I had a rust hole located on the…read morerighthand cab corner panel of my 2006 Ford F 150 pickup so I called a welder in Rugby, ND thinking a welder could simply weld the hole shut. He recommended I call Donnie Schmaltz at Precision Auto Body. I called Donnie and he said he could replace the righthand cab corner panel for $500 and that it would take no more than 3 days. I brought my pickup into Precision Auto Body on Monday, April 24th, 2023 and Donnie confirmed once again that he would do the job for $500 and that it would take 3 days. He said he had already ordered the righthand cab corner panel and that he had it in stock for the job as we had talked about a week prior. A red flag that should have jumped out at me is when Donnie then proceeded to correct me and tell me that his name was Don and not Donnie. This coming from a man who got my name wrong when I picked up my vehicle as he mixed up my first and last name, but I had the manners not to correct him. Don did not complete the job in 3 days. After 3 days on Friday, April 28th, 2023, when I called Don to check up on my pickup, he was rude over the phone and said, "If people would stop calling my phone and texting me, I could get some work done. Do you know what I mean?" At this time, Don reassured me that the pickup would be done on Monday, May 1st, 2023. May 1st came and the pickup was not done. I texted Don the next day on Tuesday, May 2nd, 2023 to ask when my pickup would be ready for pick up. No response. I called Don the next day on Wednesday, May 3rd, 2023 and his response was, "We had a couple of fires here in Rugby and I'm on the volunteer fire department so I didn't get to your vehicle yet. But I have a lot of other auto body work to do besides fixing rust holes and that work is going to get completed first before your vehicle." Don did not mention that he was a volunteer fire fighter when we first spoke and he did not mention that he was overloaded with work and could not finish my vehicle in a timely manner. If he had been honest to begin with, I would not have dropped my vehicle off at his business. I would have went someplace else. He was nice to get me as a customer through his door and then he turned around and was very rude to me. Don did not finish my vehicle until Thursday, May 11th, 2023 almost 4 weeks after I dropped it off at his auto body shop. He certainly did not complete the job in the 3 days that he promised whenever he first spoke with me on the phone and he did not treat me with respect at all. In addition, Don fixes one thing and then ruins or wrecks another thing on your vehicle if you apparently bother him too much as he is such a busy person. For example, Don or one of his employees put a small scratch on my nice wooden dashboard that also was not there before. Then, on my radio head unit screen there is plastic to cover the screen in order to protect the screen. I wanted that plastic to remain covering the screen. Well, Don or one of his employees took the upper right hand corner piece off of my screen and bent it back a little so that now, it does not cover the screen like before. I also checked the rest of the inside of my pickup and I had rubber hook straps that I occasionally use as tie downs and one of my hooks was missing. Don and or his employees did all of this to one of his customers just because I wanted to know the status of my vehicle and he did not complete the job in the 3 days that he had promised to me as a customer. Don made every other customer's vehicle a priority during the almost 4 weeks that my vehicle was there in order to do me on purpose for calling and texting about my vehicle. He intentionally made me wait longer for my vehicle and he also ruined part of my vehicle in the process of supposedly fixing my cab corner panel. I would definitely not recommend that anyone go to see or talk to Don Schmaltz at Precision Auto Body in Rugby, ND. He will be rude to you after he gets you through the door, he will intentionally take an exceptionally long time to finish your vehicle, and if you call or text too many times to check up on your vehicle as you have no idea when you are going to get it back, he will intentionally and purposefully ruin or cause further damage to your vehicle. Stay away and run fast from Precision Auto Body in Rugby, ND! You will only come out from that place with more damage to your vehicle!

I am a service manager at a Ban & RV dealership here in California. We sold a van to a customer in…read moreBismarck, ND and it needed a few things fixed. The van started out at a local dealership and they did all right, until it came to a power window issue! I can tell you this, they wanted a small fortune to fix the issue. Thank goodness for Holly at Centennial! She was polite and professional right from our first phone call! Needless to say the problem was not what the dealership had thought! And it was fixed promptly and for a great price! Keep in mind that they could have told me the same thing as the dealership!! THANK YOU!

My son who is in the military got rear-ended a couple of months ago. He is very young and…read moreinexperienced, but I knew that he needed to get his vehicle repaired. The insurance company for the other driver recommended Centennial Collision & Paint in Bismarck North Dakota. I contacted them so that I can try and help my son out and spoke to someone named Tara. I have spoken to her quite often on and off over the past month or so so I can try to get my son's vehicle in there. She has been so nice, she has been so patient and so understanding of the situation that we are in considering I am 1000 miles away in Arizona trying to help my son repair his car in North Dakota. She is literally one of the nicest people I have spoken to when it comes to Customer Service. she assured me that she would take care of my son, and that she would help him anyway that she can because she understands the situation that we are in. If I could give more than five stars I would, but unfortunately I can only give five. If anyone is reading this, and they need to get their vehicle repaired, I encourage you to go here and speak to Tara, ask for her and she'll help you out. Trust me