0 stars. Bruised both of my arms for a simple blood draw/IV. Dr. was o.k. but they need someone else drawing blood.

First, let me say, I love Dr. Valerie Small & the NP Megin Iaccarino (who just left for another job) & A place has to be truly horrible for me to give a bad review.... that being said... After 8yrs I can no longer tolerate how the office functions (or doesn't). Appointment times are chronically late, office staff does not call in medications or handle calls in a timely manor. I've had blood tests that weren't called when I've gotten to the lab & am constantly having to follow up with them to do their job. If I ran my business like this I'd be out of work. Just as the pandemic was starting (Yale had already implemented their curb side wait appointment rules) Middlesex just plowed ahead & was not pro-active at all regarding new procedures. I HAD to go to my appointment or my meds wouldn't be refilled... one of the office staff was making copies while I was checking in coughing all over everything. I've LITERALLY been on hold with them for 27+ minutes... would LOVE to have my request processed via MyChart, however, 5 -6 months out with that software & they STILL can't process refill requests (see photo of my request going unanswered for 10 days). I was dressed down from Dr. Shane Ridge, as he quibbed "We don't do same day refills" -- dude.... I can send you a screen shot right now of all my calls to your office on my iPhone log.... give me a break! I've taken the 'feedback' requests but nothing ever changes. I've had breast cancer, I have Crohn's disease & my health care is important. I will sadly be leaving this practice & will miss Dr. Small & her great advice :( read more

Middlesex Hospital Primary Care - 10 days & the office still hasn't 'read' my request for refill on MyChart - Family Practice Near Me - Westbrook, Connecticut

Truely horrendous experiencing working with many of the front desk and administrative staff over the past year. As someone who has written ~2 reviews over their lifetime, I don't say that lightly. I've had issues with the flat rock place office sending records (it took months), cancelling appointments repeatedly and filling medications. No problems with the providers themselves, but a couple of the really good ones have left recently for other practices. read more

This office has changed locations and is now in the new Middlesex building on Flat Rock Place...the road leading to the outlet center. My husband, my Father in law and I all see Dr. Ridge at this office. He's hands down the best primary care doctor I've ever had. He listens and he never looks at his watch or makes you feel like you're imposing on his time. He goes out of his way to make me feel comfortable. Everyone in this office that I've had to deal with is wonderful. I wouldn't even consider going elsewhere. read more