The place is not well run & understaffed The price they…read morecharge for residency is a joke for what is provided. Showers once a week! Despicable . Nursing staff is uneducated & not familiar w their own patients . The food is awful

Caring nursing staff. They are people who are ethical, and are all professional about taking care…read moreof your love ones.

It's sad that the staff that comes to the house to care for my Mother is backed by horrible office…read moresupport. The people that actually do the work are excellent. But god forgive they aren't able to come. There is no effort to make sure that care is provided. You have to fight with them to make sure that your family member is being cared for.

My brother-in-law used Privatus and they are terrible. They only care about the money and they are…read moreaccusing him of breaking the contract which he never signed and never received a copy of. If you use Privatus you will be making a big mistake. Check the contract carefully because they'll try to charge you $20,000 if you stop using them. They are crooks. So it's been about 2 years since Privatus threatened him with a law suit and nothing has happened, it's a complete shakedown operation, stay away!

I signed on with Privatus for my elderly mom after using a different agency that we were unhappy…read morewith the quality of care. The team was wonderful in the selling process. After that it went severely down hill to the point that it became dangerous. They aides did not show up. I was told they were on their way including the destination they were coming from but then they said they were 3 hours away not 30 mins, and then wouldn't be there until tomorrow. Which then they didn't show up for a 2nd day! This left my wheelchair bound parents without anyone in the house! And my mother was transitioning to hospice care so needed someone. The team who knew this did not call me in the morning to let me know of the delay (and ultimate no show) and gave the excuse of we don't call people before 7am as it's too early?! WHAT? You are leaving people without care - the sooner we know of your incompetence the sooner I can try and fill the gap!! The wonderful nighttime aides I hired on my own texted to let me know that someone didn't show up at 6am when they were supposed to. Yet the coordinator wasn't calling until 7am?? Then when reaching out to owners, operating officers or anyone I spoke to in the selling process I was even more disappointed. They do not care about your loved ones. They do not know how to handle an emergency let alone business as usual. I dropped them as soon as I could find someone else to step in. It was the worst experience and we have had bad experiences. Do not believe the personable touch you get in the beginning. I actually thought I might be friends with them (Christine) but there was no response after frantic reach outs trying to find coverage for their no shows. Nope she wanted nothing to do with me. The treatment and utter lack of accountability or compassion was staggering. I can not stress this enough- BEWARE of this sham of an organization. I can not select less than 1 star, but when you leave people without care, without caring, you should not even receive 1 star...

We are forever grateful for the compassionate and knowledgeable care you gave our family. You were…read morenot only professionals but true sources of strength for us. Vitas provided unmatched professionalism blended with deep, genuine compassion. They provide care that goes beyond just medicine to include psychosocial and spiritual needs. For example, they provide volunteers or even a emotional support dog for companionship. Words cannot justify the comfort that settled upon our family thanks to Vitas's care and professionalism.

VITAS Hospice took care of my mother a few months ago. My family and I were so pleased with how…read morecaring and compassionate they were towards my mother....and towards us. I can't imagine how we would have gone through this time without them. The nurses, aides and social workers were all wonderful. As a matter of fact, my mother claimed her aide, Kristen, as her new daughter ! Watching my mother pass away was a terrible thing, but having the support of VITAS made each phase easier. They took care of everything. I cannot thank them enough.