Services sought. Oil change, turned into tire rotated in an alignment and changing of the in cabin, air filter and the engine air filter. I have been using this Midas location for close to a year under the management of Rachel. And it was the kind of service that I got from Rachel that led me back to this location. However, due to life changes, Rachel is no longer working at this Midas location and it was under new management. I will start off by saying that I really did appreciate all Rachel did and it's even more relevant now comparing the new management to her management. I was in need of an oil change, which I had done at this location before. I also knew that they would be giving me a report of an inspection which, according to Midas is part of their service. Shortly after dropping my vehicle off, I got a call from the Midas office, giving me the report of the inspection. In that phone conversation I was informed that my tires would need rotated and that they were out of alignment. Which is odd because a few months prior to that at my last oil change, I had them rotated and no mention Of out of alignment or out balance. They also mentioned that my air filter and in cabin filter needed to be changed, which I knew that was coming. That was no surprise. At the conclusion of the appointment I asked for my inspection report that under Rachel's leadership was usually sent to me. A link was sent to me by text and I could see pictures and observations made by the technician. A feature that's very valuable to me because it lets me know what I need to take care of on the next visit or what's upcoming and things of that nature. It creates if you will a paper trail. On checkout, I asked for that link. The manager looked and said there wasn't one he spoke with a technician he said oh yeah I forgot to send it out. On his device he appeared to touch something on his phone & said there it went. So I expected to see it within the next hour or so. This was on a Saturday. Monday came still no report. I called on Monday and then following work week and asked to speak to the manager, I was informed that he was off that day. I explained to the man on the phone about my inspection report. He said he would go online and said there Wasn't any information. So I asked for him to leave a message for the manager to give me a call the next business day At his convenience. Tuesday came and went as well as Wednesday. At the conclusion of my workday I called. I explained to him my situation. He also reiterated that it had been deleted, which I find odd. He blamed it on Computer snafu. The Point I'm making is integrity. Regardless of how it happened and what happened you have to take ownership of these items and ensure that you call somebody back when asked to and explain clearly as possible what and why something didn't happen when you say you are gonna to do it It is extremely relevant. There are results and proof of such.The problem is, I have no idea of knowing whether that inspection was done or not. I have no idea whether my wheels were out of alignment and needed Balance. I have no documentation of that either All I got is their word. I believe that Location lacks a Sincere amount of integrity. In a business that has a history of fleecing their customers I would Expect that you would go above and beyond and or do a better job standing apart from others if in fact, you are on the up and up read more

My car died on a Friday night. I called Midas Saturday morning. They were able to call a tow company FOR ME to take the car to their shop. They got me in the same day. Unfortunately my engine was locked and to it was basically pointless to replace. they allowed me to keep my car in their shop over the weekend. Monday I called and I was going to have a salvage company come get it. They even took out my battery for me. At the very end they even me take off my license plate. They didn't have to do anything, they could've just said your problem now. I would highly recommend them based on service alone. Aiden was a great help throughout the entire process. read more

I was really pleased with the work they did on my car. They were very professional and knowledgeable and had everything done at a great price. I definitely will have them do repairs on my vehicle from now on. read more

I had my vehicle in for suspension work, cv axles, tie rods and a wheel bearing. They did a great job providing parts numbers, allowing me to save money ordering the parts myself. When I picked up my vehicle however, I noticed my rear window visor was missing. I found the visor in the grass behind the shop broken into 3 pieces. After collecting the broken pieces I asked the front desk if they knew this piece was broken. They said they were not sure and gave me my receipt. I drove my car down Central about 2 miles, and lost all power going to the vehicle. I got the car restarted in a parking lot and drove back to the Central location to let them know of this issue. The looked the vehicle over and after 20 minutes gave me the keys back and told me my car was "possessed". They actually said this. I trusted their opinion and needed to drive back to Lawrence Kansas the day after pick up. The vehicle began to lose power randomly again about 2 hours into my 3 hour trip. I got the vehicle to my destination (Lawrence), and upon starting the car the next morning, it now refuses to shift, along with the random loss of power. I spent just north of $1600 on suspension related work, and picked up a vehicle with massive engine and transmission issues. I explained to them that if any of these issues had been happening, I would have obviously prioritized this as the first repair before any of the suspension work. It was simply suggested to me to take the vehicle back in to a transmission shop to get looked at. I will be selling my vehicle at a complete loss and am truly heartbroken that the car that I have had for the last 10 years will now be sold for essentially scrap. read more

Midas - Auto Repair Near Me - Wichita, Kansas

See all

I was there for oil change and they detected a bad tire. This sure saved me from a future problem.. They have great prices. Professional and honest. I highly recommend. read more

They botched a repair on my vehicle making it unusable and leaving me stranded out of state. My vehicle could have caught on fire! They are not qualified for major repairs but they will say they are just to take your money. I have been fighting for 3 months now to get a refund for the thousands I paid them as well as get my vehicle fixed elsewhere. I'm getting the run around from their insurance people and have been paying for a rental car for months which has cost thousands. read more

Had a scheduled Oil Change. Went in, had a $29.99 coupon for 5 qts which I understand that it would take 6 so I would have had to pay a little more for the extra Qt. Showed coupon and asked if I needed to pay and they said after it was complete. I arrive to pick up and pay. Guy says $96.34. I told him I had a 29.99 coupon. He said he took that off my total. So originally, it was $120 and some change. I drive a 2014 GMC Acadia. He says my car only takes Dexos oil. I've taken my vehicle to a variety of places, car dealers included to have oil changes and the price is $55 max. They also told me that I had things that needed fixed that cost $1800 if I wanted to fix them. One being cabin air filter that he said was really dirty. (I had mine replaced 4 months ago when my AC got fixed at my regular mechanic). So when calling tonight to complain, the manager told me he'd take $40 off my next oil change. Which means I would owe $80 plus tax for my next one. Very deceiving and not honest company trying to screw over the regular customer. He did say that they should have told me the price before but that did not happen. Needless to say, my oil is golden now and my car is still work $5000 trade in. Never again. read more

Took my vehicle in for a strange brake noise. They did an inspection, found the problem and fixed in a reasonable time. The manager and crew were very friendly and treated me like family. They took me out to the vehicle to show me what was wrong. Trust The Midas Touch. read more

Ed is fantastic to work with! These guys will truly take care of what you need. If your vehicle needs service, give them a call.

Recently had a very bad experience here. If I wrote it all out it would be a small novella. Lets just say the manager has communication issues, a somewhat lacking inspection process and values $$ over fair customer service. Everytime we spoke they found something else wrong that would, of course, cost more to fix. We finally had to contact the regional manager to get any sort of resolution. So I will just say I recommend staying far, far away from this particular Midas. read more

The new Manager "Corby" is well known and very respected in Wichita. His integrity is obvious and gives a customer a sense of confidence in this Midas store; that is so important in Automotive Service. As a new customer to Midas I look forward to using this location for both of my vehicles and will recommend it to my family and friends. read more

The staff was friendly and very knowledgeable. When I was there they were under a great deal of pressure from another customer that was unpleasant. They kept working with her and they absolutely couldn't make her happy. Some people will never be happy. After all that they treated me like I was there only customer while still working on her issue. Very good price and the follow up after the sale was a pleasant surprise. I don't normally use Midas but I'm a customer for life now! read more

Did a great job, a lot of help. Highly recommend them and will work with you. Had 2 cars done, and would have no hesitation of going there again. I have been there before this with other cars in the past, and always have done well. read more