I normally change my own oil when I can, but have been busy and am new to the Moses Lake area so I…read moredidn't have my tools handy. I was hesitant as I am never certain when it comes to quick oil change places. When I pulled up I was greeted warmly and actually felt like someone who cared about my vehicle as much as me was checking me in. Everyone was happy and professional. They were using challenge and response as they went through their checklist. The friendliness and professionalism from check in to check out was top notch and a great value considering it was full synthetic. Looking forward to bringing my other cars back.

I've been coming here for as long as I can remember. Cool crew. I went today bc my oil light kept…read moreflashing. And they said I shouldn't be due yet and still had 2000 miles to go. I let them know my light was coming on. They checked it and told me they can "top it off" for me, free of charge. I like their honestly. Forever my go to place to get my oil changed. I've never had a problem from them.

This business, it calls itself "Affordable Auto Service" but it's anything but that!!! Here's why…read moreI can say this: My vehicle's "Service Engine Soon" lamp came on the dash recently so I grab my OBD and plug it into its port to see what's going on. It's showing a DTC of P0128. Click on the additional info button on the ODB and it states there are 4 possibilities as to what's happening. The most obvious: a thermostat that's stuck open. Purchase a replacement thermostat and am set to replace it when I re-injure a past foot injury. Back having to wear a walking cast so I'm now slightly lopsided and in no condition to perform the repair myself. So it's now a trip to a shop to have the work performed. Drop my vehicle off to this shop at 7:30 AM and explain my ODB shows a DTC of P0128 and leave them the thermostat I had purchased myself. Inform the employee that the coolant was last replaced in Oct of 2020 so this might as well be replaced also. Should have asked for a quote upfront for I would have saved myself the shock of seeing how much I got charged several hours later. Returned at 1:30 pm but I see my vehicle with its hood up so they're still doing something with it. I return an hour later and it's parked so the work performed, it's completed. Or so I thought. So what did I get charged to have the thermostat replaced and the coolant? Would you believe: $840 dollars!!! That's right. Yeah, I can't believe this sum either. Worse yet, when I drove away I couldn't believe what I was looking at on my dash. The "Service Engine Soon" lamp was still on and I had a NEW idiot light flashing at me. I pull into a parking lot to see why the "Low Coolant" lamp is on and it's obvious. There's absolutely NO coolant in the coolant reservoir!!! What the hell??? My auto's Low Coolant sensor sits in the bottom right-hand side as you face standing in front of it. Every time I turn my vehicle over, this lamp comes on. Three days later I return and request they add a couple of quarts of coolant so this lamp won't come back on. Surprised I wasn't charged for this. But lo and behold, guess what's no longer lit on my dashboard? Right, the Low Coolant lamp. I inquire as to why I'm charged $550 dollars just to replace the thermostat and another $200 dollars to replace the coolant? Get told, "there were issues" and the mechanic took longer. I ask, "and what were these issues?" Unsurprisingly, I never received an answer to my question and "these issues" they're NOT written down anywhere on my Repair Order! Gee.... I wonder why????. The paperwork shows nothing but dollar amounts but as far as how much time was spent performing the work, nope, not a thing. Zilch, nada. So I ask, "how much time was involved and get told, approx 3.7 hrs. Hard to believe it takes a WHOLE hour to remove coolant and then add almost 8 quarts. REALLY??? I have since been informed that replacing my vehicle's thermostat, it should only take, at the most, 2 hrs. As for the coolant, this should have been included with the work performed given it was the THERMOSTAT that was replaced, for crying out loud! I did receive a "new customer" discount but this was not mentioned when I dropped my automobile off and someone probably thought, "this guy's lookin' at a $1,000 dollar repair bill and all we did was replace the coolant and thermostat.... hmm, let's give him a supposed "discount." I now realize, I should have simply asked for a quote on what this business would charge me. As the saying goes: "Buyer Beware" As to whomever owns this business, a word of advice: just because a customer turns up with their OWN part because they already know what needs to be done because they also own an OBD, this doesn't give you the right to overcharge them. Also, a customer having out-of-state license plates isn't a signal to justify Ripping them OFF because you think, "gee, what are the chances they return to complain?" Well, there is such a thing as the state of Washington's Consumer Protection Division so in fact, I do have recourse to file a complaint with them, in case you weren't aware. One more thing: how about relocating your hourly labor rate sign so it's more prominently displayed where customers can more easily see it. Having it on the wall opposite the front door, since most customers will come through this door, if they don't close it, then the information is HIDDEN from VIEW. I hope it pleases you to know, you scammed a former Armed Forces Service member. As such.... PAT YOURSELF ON THE BACK!

So glad I got the extended warranty when I bought the car! First it was the transmission, then a…read morecylinder, then the timing, and other little odds and ends all at the same time! The technicians didn't stop working on my car until it was good to go! Very friendly, helpful, and encouraging service. Plus they had a loaner can that they let me use until mine was fixed. Very affordable for the issues my car had! Great big Thank you to everyone at the shop!!! Customer for life!

Do not go here!!! schemers. brought my car in because of a bad oil leak and to get my brakes…read morechecked. didn't diagnose my any brake problems or fix oil leak. Did a blow by test and recommended a new engine. Took my car to a shop that has worked on my Subaru before and they fixed my oil leak and had some brake problems fixed. Couldn't find any problems with the engine.

These folks are great very friendly and very nice waiting room and quick on small jobsread more

In short: Helped me in a bind. Honest, considerate, worthy of your consideration!!!…read more Stopped by on a Saturday morning based on a recommendation from the lovely ladies at the AutoZone; seems that most repair shops in this town are closed on Saturdays and Sundays. The problem was that my rental car was not blowing any air (AC) despite working earlier on my trip. The gentleman (think he was the owner) looked at/operated the controls and concluded that the blower motor was likely failing. He took the time out of his day to check this out for me for no charge. Therefore, I concluded this was an excellent business worthy of my review. Thank you The Tire Store!

Took in a small trailer tire to be replaced with a new one. Unfortunately, the experience was…read moredisappointing. When I got the tire back, I noticed paint chipped off the rim, and there was something left inside the tire. They also charged $20, which would be reasonable if the work had been done cleanly--but it wasn't even balanced. Now I'll have to take it somewhere else to remove the debris inside the tire. It just felt like the job was rushed and not done with care. Wouldn't recommend for trailer tires based on this experience.

I popped in at the right time to get an oil change. No line. I was in n out pretty quick…read more The staff working the bays were personably, quick, and fun to converse with. They weren't too pushy about extra services. But offered them. The speed of service and friendliness of the staff made it a quick enjoyable experience. Worth the money.

This company changed my oil and were training a new employee. There were two employees; one new…read moreone and a trainer. They forgot to drain the old oil and proceeded to put new oil in on top of the old oil. We never had problems with our car prior to this event. They initially took responsibility and fixed it but when it continued to have problems they refused to take responsibility for it and the dealership said the cause was do to the oil being over filled and frothy. We are now out for a rental car and time for over a couple of thousand. They even have the guy on camera doing this to my car. They have been rude and unhelpful. They didn't even offer future free oil changes or Services to make it right. They paid the car dealership eventually for the service but refused to okay the car rental that had to be rented the second time and put it on us. We are so unhappy and now are going to small claims court to get what is rightfully ours.

Eddie came out yesterday & did a brake job on our Nissan & fixed our wipers on the truck. We are…read morevery happy with his work & price. The great part is he comes to you!!

Love their Mobile services! Had A/C work done on my 2011 Tundra, Job turned out to be more than…read morejust a Freon recharge. Luckily he found the part my truck needed and even went to where my truck was parked to install! He even did a quick clean on the area he worked on, which is a plus!

Great service! Helpful people and very kind. They offered options that were considerate of our…read moreneeds and budget and were honest and upfront with costs. They did the work we requested and even gave us some feedback on whether certain repairs would REALLY be needed or not. Some other places start throwing parts at things but these guys did the diagnostics and got down to the root of the problem. They solved the issue and made sure we were informed and comfortable with the work done.

Wow, what a great place to do business. From the second I came in I felt like a friend. Also, I…read moreneed to fish, so I need my truck and they were able to get me in in a very reasonable time. Dont go anywhere else or you will miss out on affordable and quick work

Great service and they communicated what the process was to be. Very friendly and responsiveread more

From the owner: Fast oil changes, featuring quality Valvoline products you can trust!read more

On the 24th of May 2024 at 10:45, I had an appointment at the Bud Clary Ford dealership for an oil…read morechange on my 2021 Ford Ranger. I had expected to have my vehicle back and on the road no latter than 1pm, preferably sooner because I needed to drive it to Idaho and arrive by 5pm. I checked if it was done around 1:15 it was not done yet. At 2:25 I checked on it again, I was told it would be ready to go in 5 minuets. I waited 10 minuets and no one came to get me so I asked if it was ready. I was told that it was done but they lost the key. At 2:56 I was told they found the key but they also discovered when looking for my keys that the truck was not only not ready but the servicing hadn't even started yet. At 3:07 I was handed the keys and told it was done and parked out front. I received no multipoint inspection paper work and I am not sure they even did any work given the time line. This experience is unacceptable and the absolute worse level of service I have ever had, dealership or not. I expect the quality of service at a Ford dealership to be above and beyond other types vehicle repair places. Also, this is not the first time I have been disappointed at this location but I guarantee it will be my last. I will not be bringing my vehicles here again and will recommend to everyone I know to use other establishments.

My daughter's car broke down and she brought it to Bud Clark Ford to have it repaired(her car is…read moreunder warranty). After 4 days they still had not even started to diagnose the problem with her car. Needing her car fixed in a timely manner she brought it to a different Ford dealership to have it fixed. When she left Bud Clary Ford service they told her there was no charge since they had not done any work and had not tried to diagnose the issue with her car. 5 days later someone from Bud Clark Ford calls my daughter and tells her she owes them the over $200 since she took her car somewhere else. Not knowing any better my daughter paid Bud Clark Ford service even though they never had worked on her car and there should have been no charges. Shame on you Bud Clary Ford for discriminating taking advantage of a young lady.

Took my son's trusty (but rusty) 2004 Chevy to Affordable Auto, and wow--what a breath of fresh…read moreair! As a parent watching my 22-year-old navigate the wild world of adulting on a ramen-noodle budget, I was thrilled with their straightforward honesty. No upselling smoke and mirrors; just solid work at a price that won't send us back to the poorhouse. They fixed it right the first time, and my kid's back on the road without breaking the bank. If you're a young driver (or just young at heart) needing affordable, no-BS service, this is your spot. Highly recommend--saved our sanity and his savings!

Service was fast, affordable and most of all the staff is very friendly and knowledgeable.read more