Garage Guy came out to look at my damaged garage door. He took a very quick look -- literally a few…read moreseconds -- didn't measure anything, didn't explain anything, and then left. A couple hours later, he texted me a quote for $2,000 for the absolute most basic, non-insulated steel door.
After getting multiple other quotes, it was obvious how inflated that price was. Every other company came in hundreds of dollars cheaper for the exact same job, with real explanations and written estimates that actually broke down what I'd be paying for.
What really bothered me was the way the whole interaction felt. No details, no transparency, and no willingness to walk me through the pricing. As a woman handling a home repair alone, the approach came across as rushed, dismissive, and like he assumed I wouldn't question the number he eventually texted over.
I wouldn't recommend Garage Guy based on this experience. There are other local companies who offer clear communication, fair pricing, and professional treatment -- this wasn't one of them.
Hi Andrew,
Thank you for responding to my Yelp review. I want to clarify a few points to make sure the situation is accurately represented.
First, I did not request a carriage-house door. My existing garage door is a standard raised-panel steel door with a row of rectangular windows, and that is the style I asked about replacing. At no point did I mention or request a decorative or carriage-house style.
Second, your quote of $2,000 for a non-insulated door was significantly higher than the estimates I received from other reputable companies for the exact same type of replacement. Their quotes ranged between $1,250-$1,550, which is why your price was concerning.
Third, regarding the visit: I assumed the technician may have measured the door from the outside before knocking, but if he did, it was extremely fast. It took me less than five minutes to let my dogs outside before I opened the door for him, so the entire assessment from arrival to departure was very brief. No measurements were taken in my presence, no options were discussed, and no information about door types or warranties was provided.
He told me he would send something over in 20-30 minutes, and the only thing I received was a short text message hours later with the $2,000 price. When I asked for a detailed written quote, he said he had sent it and would send it again, but I never received anything further.
My review reflects the quoting and communication experience, which is a valid aspect of customer service. Transparency, clear pricing, and follow-through matter, and I stand by what I shared.
