I had Mick's Plumbing do a re-run of water pipes in my house. They did not complete the job as I wanted. Instead, they ran water pipes over/around electrical wires and electrical boxes. I have requested the State of Maryland to revoke their license and have the work re-done. They refuse. Do not have this company perform any work for you. They have sloppy work, and do not complete the work. They are not friendly at all. read more

We were referred to Mick's to replace our 3 year old Ruud water heater by a neighbor. The gentlemen came out and the work was satisfactory. However, we had called and were initially told that the work was on an hourly basis. When the bill was presented, we were told that they could not offer an itemized bill and that everything was in fact on a fixed price basis. $732.50 for two hours of work! We had to call to get a copy of the invoice (as it still had not been sent after over a week). The pricing was out of line considering the job and should have been more transparent up front. We paid almost double what we expected. read more

Mick's recently replaced my heat pump, and I definitely recommend them. The worked with me to get a more efficient model and installed the complete system in only a day. They were also the lowest quote that I received. And when there was an issue with the higher efficiency rebate from power company, Mick's stepped up and funded the rebate themselves. That was totally unexpected. I got great service from them, and I am very glad to have found them. read more

We had a clogged toilet and Shane arrived earlier than his expected window. He was efficient, polite and took time to explain the issue to me and why it may happen again if we do not upgrade the very old plumbing in our fixer upper. I thought the price was fair for his time and expertise and enjoy supporting local business when I'm able to. read more

BEWARE OF THE CHARGES! I used Mick's only because I was in a crappy situation and needed something taken care of quickly, but the $985.00 charge was outrageous. Two people here for less than 1.5 hours to snake out a blockage about 50' from the cleanout. No access problems. Cleanout easily accessible. No excavation work. Nothing but a simple snake job. The employees were nice enough but the company certainly knows how to exploit a situation. The manager argued it was because the company charges flat fees regardless of the time required for a job. I could see that for jobs which require a predictable amount of time to complete (replacing a faucet or a toilet), but this was a job which should have been charged hourly regardless. If it was to be flat rate, it should have been considerably less. Even factoring in the fact that it was a two person crew, I know lawyers who charge less per hour! read more

We woke up one morning with no water. We called Mick's and talked with Carrie and she had a crew come out within hours. Steve and Zach had to install a new UV light and re-route the lines. They were professional, knowledgeable and very friendly and considerate. I would recommend these guys to anyone with a problem. read more

My heat pump stopped working on New Year's Eve. I called approximately 6:30 PM. Got a call from the repairman at 8:39, he claimed that he had two jobs ahead of me but would respond to my emergency call. He wanted $150 just show up at the door which he never did. I called dispatcher asked for an estimated time of arrival. Repairman would not answer his cell phone. Finally got a call from Sean making excuses, oh he must be out of cell phone coverage but is out on a call. Sean was asking if I called anyone else told him no. It sounded like he wanted to get out of the responsibility that his company had made by accepting the emergency call. Called all night and morning, never got a call back from these people whatever. The temperature dropped to 10 degrees that night. The repairman pulled a no show on an emergency call. 14 hours had passed, it got so cold in my double wide mobile home, my water heater and pipes froze and leaked water inside my home. I had to shut off my water and check into a hotel room for two along with my wife and two cats. I was forced to call another heating air condition repairman that claimed it was an easy fixed the problem within minutes. I was forced to pay $1,150 dollars to buy a new water heater and get it installed plus fix my pipes inside my home. I was advised that this problem could have been avoided had Micks repairman showed up as promised. Days have passed and Micks have avoided returning my calls as to what had happened. No explanation or apologies were ever made. This is a very unreliable company. I told dispatch that I will be seeking legal action against Micks for damages to my home, basically contract abandonment. Called dispatch requesting Mick the owner to call me, apparently Mick is avoiding my calls and refuses to discuss the matter. Don't trust Micks repairman to show up on an emergency job after they accept your call. read more

Overcharge for Services. Because you can't fix your own AC/Heating system: they definitely exploit that. After my last Mick's repair: another AC Technician advised that I paid $300 too much. Shop around & get quotes before you get your system fixed by Mick's. read more

Justin and the rest of the team at Mick's is OUTSTANDING! After thoroughly listening to my explanation of the symptoms we were seeing with our heat pump, Justin opened everything up and began looking for signs of trouble. I appreciate this approach as he is able to see the system's current standing as a whole, and not just individual components. He took the time to explain how everything works together to me, and answered every question I had about my system (something most others have answered with "it depends" or "I don't know"). He cleaned, repaired, inspected, and tested every piece of our heating system, getting it up and running again in just 2 hours. Everything looks better than the day we moved in, and it's running so much more efficiently now (you can actually feel a noticeable difference in the force and temperature of the air it's blowing). Best of all, they gave me an AMAZING deal on this labor! I can't thank them enough for keeping us warm this winter. read more

I had Mick come to my home for an estimate to repair a gas maxitrol. He proceeded to tell me he had to "pick up the part" in Hagerstown which of course he was billing me in his hourly costs. Then he needed 2 plumbers to install for an hour and a half in billing Thus would cost me $700. Maybe because I am a single women he thought I was stupid. Got It repaired by an honest company Mallick Plumbing for $250. Side note- the Mallick plumber brought the wrong size part but went to Home Depot to get the right one. Charged me for the part and a half hour of labor for 1 person, not to mention tightened my doorknob on the way out.. Beware Thurmont/Fredrick consumers. read more

Mick's came through for us during a very stressful time. We were buying our first home and were trying to assess a serious problem with the water heater and furnace. Mick's people were fast to schedule with us, came out and explained everything clearly and simply, and were the best price far and above compared to anyone else in the area. They installed a new water heater and furnace for us quickly and efficiently. Their plumbers and HVAC techs were respectful, knowledgeable, and got the job done quickly. They were never pushy and didn't try to upsell us on anything. We were so impressed with the ease of communication and the speed at which Mick's worked with us. Our new water heater and furnace have been working great. We will continue to call Mick's for all our plumbing needs. read more

Last weekend my ac went out and it was 80 outside and muggy. I called the answering service and she said that a technician would call shortly. Steve called me back in 5 minutes and said that he would be over in 30 minutes. He arrived as promised and stayed for 2 hours until the problem was fixed. I was very pleased with the service and will use them for all future hvac and plumbing jobs read more

More expensive than I expected. Residential service charge was $95 for stopping by on his way to work. Plumber was there less than 15 minutes, bill was for 1 hour minimum @ $95.00. Wish I would have asked what they charge before I set up the appointment. read more

Really, they can't tell you when they will show. They would not quote you a price over the phone. Will charge 90 to come out, even if you know what you need.A 25.00 part becomes over 240.00 to install. Never ever again will I call them! read more

I don't have much experience with heat pump service (I haven't needed it in 19yrs), but Vincent was professional and knowledgeable. He arrived 5 minutes early for my appointment. He explained what and why he was doing things. The invoice contained his notes and the readings that he made. His recommendations seemed reasonable and cost effective. The service charge was standard for the area. He will definitely be coming back to service the unit in the future. read more

I had a three year old new system cleaned and serviced, two weeks later I have the first issue with the system. Red light blinking on the thermostat. After long wait on phone and a disconnect the first time for the 24 hour service, and then after a call back and a message left where the girl said: "If you don't hear from the Co in 30 minutes call back" I have to say that I think that there is a problem at Micks. The service I paid for was supposed to prevent problems not create them. The writing on the service ticket that the guy left is a joke, illiterate. I would NOT recommend them. Fairfield, PA Carrol Valley read more

had a leak in the shower wall. I opened the wall to find it and needed a small section of plastic pipe replaced. Took 2 people 10 min + time to let the glue dry and cost $200!!! The "bill" had nothing on it but the price. No description of work/labor or anything else. I don't know why i let that go so it's my own fault, but don't call Mick's whatever you do. read more