Not any communication to let you know they weren't taking your case. Very bad customer serviceread more

This review is long but worth it. I want to start by saying that I originally did not hire this…read morefirm. I was injured in an accident in SC but lived out of state so in the midst of trying to recover, I simply asked a few people for a referral and they suggested another firm. I was told by others that I should get a lawyer simply because it would make it easier on me as they would handle communications with bills etc. and take things off my plate. I do not want to go into too many details on that firm as this is not their review but my experience with them was absolutely horrible. I felt like my case was going to end poorly and I felt like I had no control over that, despite the fact I was killing myself trying to heal and trying to do deal with them. I even had doctors call me directly, refusing to deal with my lawyer there, because of his unprofessionalism. As luck or fate would have it, thankfully someone at that firm asked David Yarborough to step in to see if he could help on my case. For no extra charge to me. I can never put into words how much I owe to David and his team, as well as a 3rd firm that stepped in. After the very first introduction, I called my friend crying because I could tell that I finally had someone who very clearly knew what they were doing. Shortly after, I was introduced to the rest of his team and their empathy, professionalism, and kindness, was overwhelming after not having that for over 3 years. They continually reminded me that my focus should be on healing, that it should not be on the case. They also never made me feel like I had to prove my injury. I would like to specifically call out Cait, the paralegal I dealt with, as her compassion was everything. When I would mention how incredible it was that they were so kind and actually treated me like a person, Cait told me that they all had done specific trainings and team exercises to make sure they focused on the clients needs, including the impact trauma has on mental health. That it was important to them that they showed that in their actions. Cait talked to me often to calm and reassure me, including supporting my faith in God, the morning before court. She is not only great at her job, but is a beautiful, kind person; inside and out. I also know the stereotypes that come with lawyers and despite being INCREDIBLY good at what they do and being very successful; never once did David or Reynolds show up with their ego in the way, or treat me as less than them. I dealt directly with them, not some gatekeeper, and they showed the action Cait mentioned above. They were "regular" relatable guys, who cared deeply about what they do and their clients. They hugged and held me when I was crying after court and never shamed me for being emotional. I am writing this because I cannot recommend them enough and they changed my life. Not just because of the result of my case, but because of how they treated me. They probably will never understand how badly I needed that at the time and I am forever thankful.