Dr. Alejandro Roca is an excellent and highly knowledgeable Internal Medicine physician. He is…read moreespecially knowledgeable in managing arthritis and pain, and I truly appreciate the time he takes to listen, explain things clearly, and provide thoughtful care. His office staff is professional, courteous, and welcoming. The office itself is exceptionally clean, comfortable, and beautifully decorated with great taste. I highly recommend Dr. Roca to anyone looking for a knowledgeable, caring, and professional physician.

We have been seeing Dr Roca and staff since 2003, my dearest wife had a huge problem with Arthritis…read moreand a few other ailments. He was highly recommended by a great Dr from Baptist Hospital in 2003. Dr Roca & Staff have always given us an excellent outstanding service with the greatest of efficiency & professionalism. We have always found Dr Roca & Staff up until a few days ago, to be extremely courteous, caring, kind, helpful and thoughtful with the greatest of empathy. Dr Roca and Staff are an excellent outstanding team who have saved my wife from many ailments, we can highly recommend them. We both are extremely happy with their services and we wish them an abundance of Blessings from our Mighty " GOD" in Heaven.

Dr. K is personable, informative, helpful, comforting, and all around an amazing doctor. He has an…read morea great bedside manner. As a first time mom, I had so many questions when I was pregnant. He was always available to answer my questions and put me at ease and I was so grateful! During my delivery I needed a c-section even though it wasn't in my original birth plan. Dr K knew my anxiety was through the roof about it and provided such a calm environment during my delivery. At the end of it I had such a positive delivery and know my doctor made the right call for my son and I. I recommend Dr. K to all my family and friends!

I cannot say enough great things about Dr. Khamvongsa! He is SERIOUSLY the best doctor I I have…read moreever had. One thing I love about him is he never dismisses what I'm feeling or any concerns I have. He has brought 3 of my children into this world and he has always made me feel comfortable. He listens to me and my worries. He takes all precautions, & I would go as far to say he took extra measures just to make sure my babies and I were healthy. I ended up moving away when I got pregnant with my third son and I went to 2 different doctors where I lived but it just wasn't a comparison to Dr. K and his staff that I drove down to him to have the baby and even for some appointments . He also makes himself super available to his clients . What other doctor does that?!!!! Reaching out to him during my pregnancy multiple times he responds immediately & even once come to find out later he was on vacation with his family and still responding to me about my blood pressure issues . He is gentle and compassionate & I recommend him to everyone!!!!!

I have been a part of this group for well over 15 years now with zero complaints. When I became…read morepregnant with my first, and sadly miscarried, Dr.Miranda treated me with respect and empathy. Thankfully, I became pregnant again quite quickly and proceeded to be in their care until 24 weeks with Dr.Rodriguez. She is truly a wonderful woman and knowledgable doctor. Unfortunately, I transferred care due to their strict "No Doula" and "No Hypnobirthing" policy. When I asked my doctor about it, she said "dont waste your money" and "many of the L&D nurses at south miami are doulas" (not true). Per ACOG (American College of Obstetritian & Gynecology) "Evidence suggests that, in addition to regular nursing care, continuous one-to-one emotional support provided by support personnel, such as a doula, is associated with improved outcomes for women in labor". Hypnobirthing is also a proven pain management technique. So why do they have this policy? My guess is liability purposes. ("https://www.acog.org/clinical/clinical-guidance/committee-opinion/articles/2019/02/approaches-to-limit-intervention-during-labor-and-birth) This "no doula" policy, coupled with the fact that South Miami has an astronomically high c-section rate, were all red flags for me. I absolutely do not want a C-Section. So if you're preggers and looking to avoid the "Cascade of interventions" that come with labor, I would proceed with caution. Not to say it's not possible, but there are already policies at South Miami OBGYN that protect the medical group while also stripping the mother of options for their birth experience. Worth noting that when I transferred care to a different doctor I got a call from this office to the tune of "just to let you know, if it doesnt work out with the new doctor you can't come back to us for care". 5 star group for regular OB Care 3-4 Stars for pregnancy support

Extremely disappointing and unprofessional valet serviceI have been coming to this medical office…read moreregularly, and unfortunately, my experience with the valet service has been extremely disappointing. This is not simply a matter of the valet being "distant" or having a bad attitude. There is a very noticeable difference in the way I am treated depending on the vehicle I arrive in.When I come by myself in my regular car, the valet has told me, "You have to park your car yourself." On another occasion, when the valet area was very busy and there were many cars, he told me, "I'm going to do you a favor and park it for you today because we are full." A valet service is a paid service. Parking my car is not a "favor" being done for me.What makes this situation even more obvious is what happens when I arrive with my husband in his newer sports car. Even when there are empty spaces available, we are suddenly told that only the valet attendants are allowed to park that particular car. The attitude and willingness to provide the service completely change. It is very hard not to notice that the difference seems to be based on the fact that the car is newer, modern, and a sports car.I have also had an upsetting experience involving my mother, who was not treated with the basic courtesy and respect that any customer should receive. This is especially disappointing at a medical facility, where patients and their family members should be treated with patience and professionalism.I want to be very clear: I am not asking for special treatment. I am asking for the service I am paying for. If valet parking is offered and customers are paying for it, customers should not be made to feel as though parking their vehicle is a favor. There are usually two attendants working there -- one younger gentleman who is darker-skinned and another gentleman who appears to be somewhat older. I am mentioning this so management can identify the employees involved and actually look into what is happening at this location.I strongly believe the owner or management of Best NRG Parking Services Inc. should be aware of how their employees are representing the company. This type of behavior reflects very poorly on the business and can absolutely cost the company customers.Management should seriously look into how customers are being treated at this location. Everyone paying for valet service deserves the same respect and the same service, regardless of what they drive.

Make sure to park inside the parking lot, on the 4th floor. They have 5 parking spots for clients,…read moreand the entrance is located on the same floor as the parking spots. The clinic / office is extremely clean and well kept. They give you tablets to fill out online forms instead of clipboards with forms, very up to date with modern technology. The service was quick and friendly. I wasn't seen by Dr. Peña because she won't have any availability until a month from today. I was assisted by her nurse practitioner, who was extremely sweet and asked many questions to ensure you would be properly treated. The young lady who takes all you vitals before you see the nurse/doctor was phenomenal! Her customer service skills are amazing. She did not have a name tag, but her crocs had mini mouse on them hahahaha

I expected a high-quality experience from a fee-for-service practice charging premium rates, but…read morecommunication was terrible. The doctor never calls directly--messages are relayed through staff, like a game of telephone. Emails get phone calls back with staff reading a note from the doctor, and any follow-up means more calls. Nothing is in writing, there's no patient portal, and it's on you to keep track of everything. After my procedure, while I was still medicated, the doctor told my husband they found signs of infection and pushed him to get tested at her office for $400, insisting other doctors "wouldn't know what to test for." My follow-up for results was set six weeks out, despite infection results usually taking 1-2 days and pathology 2-3 weeks. For the cost, I expected timely, direct communication and a patient-first approach. Instead, I felt pressured into extra charges and left without clear access to my own doctor. I do not recommend.