I took my sewing machines to be serviced at this location. I live over an hour away. When I picked…read morethem up, I took them straight home and was eager to start sewing. I started to use my Janome and I used it for about 5 minutes and I could not get it to work correctly, the bobbin area was not moving correctly and the needle kept jabbing on metal. I then tried to use my Bernina and the thread cutter would not work when I tried to cut. I then called the quilt sampler and informed them about my issue. I also advised them that I lived too far and I was unable to take my machines in any time soon because I was in the process of packing, moving and unpacking. The manager assured me that it would not be a problem if it took me a while to get them to Springfield. I finally took them in Yesterday on 6/25/2026 and they repair guy called me back and stated that they are not responsible for the way my machine was lifted up from the side. They told me that it had been dropped somehow and IT HAD NOT been dropped AT ALL! And I advised him that the only person that had lifted the machine when we were moving was my husband. He then proceeded to tell me that he didn't care who held it or what happened to it. I thought maybe he had been having a bad day. I went to the store and I shopped for some items and left after spending an additional almost 100.00. Fiesta of all they stated that it would be a while before then could service it or there would be an additional fee if it was serviced that day and I should have called ahead of time. I had no idea so I didn't call. The next day the manager called me and stated that there would be ban additional service fee because I had taken too long in returning my machines to the shop.. AFTER I EXPLAINED TO HER THAT I COULD NOT GO IN ANY SOONER! She then started to say that we dropped the machine. It is a Bernina 710 and it is so heavy that if it would have been dropped it not completely broken, the cracks would have been at the bottom of machine and not the top. Anyways.. I told her again that I didn't drop it and I was too stupid not to check for damages when i when they returned for jt. (My fault) but I know no one touched it because I live alone with my husband. And he didn't drop it. She then started to say that the only thing they did to my machine last time was service it. I told them they took several weeks about 3 or 4 with my machine because they replaced a part. She then left me on hold and came back to tell me that I was right but the problem they fixed was nothing to do with the board that is messed up. And not in the same area. They fixed my knobs on the machine and THEY ARE by the area that they were working on. She then started saying that the thread was probably damaging my machine. I told them no because I was using The store brand thread from MSQ (Missouri Star Quilt Shop) so she then proceeded to tell me that I had used 60,000 stitches on my machine so they couldn't service it unless I paid because it was a different issue. I then hung up on her because I was so LIVID and had to contain my anger!! UGH! I am SOOO upset right now! If I could give them ZERO stars I would. I also feel very stupid for not reviewing their reviews before going thereto buy my Janome and to get both of my machines serviced! I see now how many terrible reviews they have about there machine servicing!! This will NOT be the only place that I make a review at and I will find every place possible to post a review! And I will NOT be changing my review unless they make this right!! And you better believe I will be calling the better business Bureau!

I had a great experience at the Quilt Sampler purchasing a new sewing machine. The manager is very…read moreknowledgeable about the machines they carry and helped me make the best choice for my needs and budget!

The new 'woman' bull dog manager is on some sort high powered speed trip. She bulldozes her way…read morethrough the shoppers - racing, tense and charging forward. I got home and realized she bulldozed her way through my shopping cart charging me for 25 items when I only bought 23. She's changed the place and now there are tables of single pop cans and plastic bottles - because she is too greedy to sell them in the cartons they are shipped in and wants to make money on each bottle. Hint - pop is way cheaper at Food4Less and is not outdated. It used to be fun to shop there, the employees were happy.....until ms. bulldozer took charge and now I walk out glad I'm out of the store. But I'm saving money because I go there only occasionally anymore.

Had a lot of fun shopping. Took some time but found some really good deals! It wasn't crowded and…read moremany of the returned items were still boxed. Overall, a very pleasant shopping experience. I went on a Tuesday.

I found just the office chair I was looking for at a great price. Then they gave me 10% off as they…read moreonly had a floor model available. 10% off and I don't have to assemble it? Sign me up!

Super nice people and good products. I went in to get some laminating done and was told it would be…read moreavailable the next day. No problem there at all. A little while later they called me and said they managed to work my job in. I thought that was very nice, and the girl that took care of it was very sweet. The place appears to be clean and well organized.

My first born child, my daughter was born right here in Springfield and now she's a mother herself…read more She had some gently used baby clothes and a baby bathtub that she brought here to sell. We were surprised by how large the store is and the selection of nice inventory to shop. On a Saturday afternoon, even in freezing cold, they were busy. In addition to clothing and shoes they also sell strollers, basinets, toys and other accessories. Not all of the items that my daughter brought in were accepted so her pay out was smaller than she expected. Her bibs were not accepted at all. This is a nice store for play clothes and items for your little ones.

The staff was friendly and informative. They throughly inspected what I had to sell and gave an…read moreamount I was happy with. They liked my used merchandise. Win Win!

I was visiting from CA. The people in there were very friendly and knowledgeable. The owner…read morecouldn't have been nicer and helped me find a pattern based on some yarn I fell in love with. Also the prices were reasonable and the selection remarkable

Great yarn great owner!! Love that you can go in, have a seat and knit or crochet for awhile and…read moredestress. Megan the owner is VERY friendly and will answer any questions you have!! If questioning...go!!

Knowledgeable, friendly staff. They have helped me with many projects over the past few years. Not…read morea better store in Missouri!

I just bought a new sewing machine from Merrily. I live in St Louis and drive to Springfield to…read morepurchase machines and supplies from this shop. Best prices and service I've found.

Wonderful shop with a knowledgeable staff. They have a great selection and took time to help us…read morefind the right game for our family!

The store itself was fine, but I was especially disappointed in the staff. At the checkout counter…read moreI overheard a young lady named Sissy talking to a co-worker about the people who work there because they got into trouble and they have to work there. I'm assuming she's talking about people who have to do some sort of community service. She explained that they don't like them out front so they keep them in the back and proceeded to talk about what she assumed their characters were like. It wasn't very complimentary. It wasn't professional. It was not what I expect from a place called Goodwill. My wife mentioned that perhaps someday sissy will find herself stuffed in the back and kept out of view of the public. I hope that doesn't happen but I think it would be important for Sissy to think about the image she projects. She is representing the store and the community. So far she's not doing a great job.

Prices are way too high for items that they receive for free . I used to love going to Goodwill,…read morebut I no longer do because the prices are more expensive than going to buy new items. Unless they lower their prices I will not go back and Shop with them , and I would not recommend anyone go there either.