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    Michaels

    2.8 (17 reviews)
    Closed 10:00 am - 7:00 pm
    Updated 1 week ago

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    Crystal M.

    With so many different craft stores in our area, you would think Michaels would be more customer service oriented. I have been into the store a handful of times, usually looking for something pretty basic, crafting-wise, and it is always a challenge to find associates that are helpful. Most recently, I went in, looking for two very specific items; online checks told me the items were in stock, and the online search even indicated which aisle, in the store, I could find both items on. Despite checking before-hand, and my very specific item location map, neither products were where I was directed. So I looked for a store associate. Three, actually. First I went to the front check-out area to speak with a cashier. I had already circled the store, attempted to locate the items on the aisles indicated by my online app, and seen no one. I stood in line, and asked the cashier if she had seen the items (showed them to her, on my phone, and described them), she had not. There were customers waiting to check out, so I went searching for someone on the floor. The first person I found went to the aisles indicated, looked where I had looked and pronounced the items unavailable (despite the online and app search indicating the items in stock, she believed they had either sold out, or were never available at that store since she had not seen them, personally). I went to leave, and passed another associate. She too led me to the aisles indicated by my online search, and was just as stymied as I was, by the fact that her equipment (hand-held scanner) told her the items were in stock, and should have been shelved where indicated. The only explanation she could offer was that the products had been delivered, and not yet unpacked and shelved from the back... And no, she was not able to look in the back to find them. Although the associates are polite, the ad circulars, and online information does not match what is in-store. There needs to be some sort of overhaul to the computer and online system so that the retail stores and associates can better accommodate customers. Although the prices are reasonable for a big box store, there never seem to be enough employees to help customers. And the fact that the employees seem just as confused by what is advertised, what is in the stores, and what is online, I'm led to believe that Michaels, as a corporation, is a bit unorganized and disheveled.

    Michael E.

    I'm an artist....I mean I shot fine art photography, but that is about.....but when I come here (usually for a picture frame or a journal)....I usually lament about not having other artistic skills....there is SO much here to do SO many projects to create....I get a little overwhelmed...... But...it is a great place both in selection and price. Staff are helpful, but the store is packed so finding someone to assist you may require you walk about a bit. For this particular visist it was picture frame which they were out of some sizes, but quickly let me know the specific day next week to come back as inventory would be restocked for that items....Awesome!!! So I'll be back....and back...and back.

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    1 year ago

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    2 years ago

    Framing services were a joke, the staff clearly did not want to be helpful or do anything

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    2 years ago

    Dont count on the necessary staff being present to assist you in framing. Haphazard. Dont waste a trip.

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    9 years ago

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    7 years ago

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    5 years ago

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    11 years ago

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    6 years ago

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    15 years ago

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    7 years ago

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    7 years ago

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    6 years ago

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    8 years ago

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    7 years ago

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    11 years ago

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    15 years ago

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    8 years ago

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