I have used their services for nearly 10 years, and would not consider changing anything to do with…read moremy automotive coverage without first talking with Chazz or Barry. They are quite responsive and very helpful.

When moved to Georgia, I changed from Liberty Mutual to State Farm. When we purchased a new…read morevehicle, our insurance increased. Same drivers, but the insurance increased. My wife was hit from behind and the car was only a year old. After being directed to a repair shop near our home; the vehicle was repaired. The premiums increased tremendously. The writing was on the wall, we left State Farm. 4 years later, the back hatch was damaged accidentally, brought to a different repair shop and they noticed yellow grease pencil marks indicating damage that was mentioned to be repaired. This was covered up by the rear carpet and unseen until now. Had to contact State Farm; as the repair company was bought out. The current company, Wren's, said they were not doing warrantee for the bought out repair shop, Brian's. Due to State Farm's repair policy, I contacted them. They said they would 'research' the issue. Came back to tell me it was not one of their 'select service shops' and warranty work would not be covered. This is NOT warrantee work, rather incomplete work that was paid for but not done. Their final work from a 'claims specialist', Christy; "The work that was done was from a non-select service shop. State Farm has no obligation to warranty and repair the 4 year old damage." State Farm directed me to this repair shop due to being close to my house. The first estimate was for $6K worth of damage and ended up paying out more than $15K of damage. Which was never completed. Now, they do not want to complete this work. Typical big company searching for some way to not complete what they directed to have corrected. If I could select no stars in this review; I would have!

Lorrie is amazing and was so helpful with information on our upcoming teen driver!…read more She also helped us figure out how to restructure our policy a bit.

Sign up for 1hour course. I wish to Sign up for the 1hour course that gives me a discount on my…read moreinsurance it is a course asking me questions about ? Defensive driving. I am 69 years old been driving over 50 years just wish to do what will help myself thank you /no

Tonya and Dwight provides excellent customer service. I switched my insurance services for home and…read moreauto after 16 years with Geico Insurance, because of the service and better coverage at a reasonable rate. I would highly recommend Dwight Lewis State Farm Insurance.

I have been a client for over 10 years. Lisa and her team are a pleasure to work with! They go…read moreabove and beyond to handle any situation, questions or comments. If you are looking for an agent and team that takes care of you, CALL LISA TODAY!!!!

This agency and staff provide the best customer service that I have ever received from an insurance…read moreagency. I have been a customer since 2004 and appreciate how Lisa and her team members proactively review my coverage and suggest changes before they are needed.

I've been a customer of Jasmine Johnson- State Farm Insurance Agent for years. I currently have…read moreseveral policies with them. My experience with this office has been Awesome. Special thanks to Christina and Roschelle for always going the extra mile to assist when I call. They are very knowledgeable, professional, passionate and genuine care about providing the best customer service experience. If you are in the market for an Agent, don't hesitate to go to Jasmine Johnson State Farm You guys are the Best! Kudos

​I had an excellent experience with my insurance company, and I especially want to highlight Ms…read more Roschelle for her outstanding service. From start to finish, she was professional, knowledgeable, patient, and truly caring. Ms. Roschelle took the time to explain everything clearly, answered all of my questions without rushing me, and made sure I understood my coverage and options. She went above and beyond to ensure I felt confident and supported, which made the entire process stress-free. It's rare to find someone who combines expertise with genuine compassion, and Ms. Roschelle does exactly that. She is an absolute asset to this company, and I highly recommend requesting her if you want exceptional customer service. Thank you, Ms. Roschelle, for making such a positive difference!

Short version: Jason is an awesome person and insurance agent!…read more Long version: I'll admit it... I'm quick on writing negative reviews (I think most people are). But credit should be given where credit is due! I had switched from State Farm to American Family Insurance due change in agents (That is a different story). Jason was my third agent after two previous AmFAM agents changed their jobs. I had made some inquiries with the previous two to make changes but it was ignored, and I didn't bother after few attempts. But things were different with Jason. I wanted to reduce my house insurance deductible. He responded within a few hours after I emailed, asked a few questions and gave me the quote. Simple as that! Next time we had an accident but the other party was at fault. I called Jason for advice (who was the only agent I knew). He answered all my question kindly and thoroughly, even though I only had liability insurance with them. When I wanted to buy a car after the accident, again, he was very patient in explaining the steps so I would not worry about driving the newly purchased car without insurance. He always responds the same day, sometimes the first hour of my inquiry if it was an emergency. Even once on the weekend when his business was closed and I had an urgent problem! I could not ask for more!

Poor business practices. Failure to communicate and lack of accountability. I uploaded all…read morerequested documents only to find out they had not been sent to the actual company Bristol West Insurance. My insurance goes up $70. Once I noticed the increase I immediately called Bristol West adjusted my future payments and state Velox remove the $70 fee. They refused although the error was corrected 2 weeks prior yo payment being do. I politely addressed my concern and instead the agent kept regurgitating the fact they lowered future payments to what was orginally quoted. This to me is poor business practice.

great customer service and the lowest rates I could find. I would highly recommend themread more

I needed to change my car insurance because my last company kept raising their rates for no reason…read more I'm not sure how I found this company but i am glad I did. My agent Jas has been extremely helpful in finding me a great rate. She also has been very informative on business and life insurance and I will soon get policies for those as well. Thank you Jas!

If you are looking for an agent Jazz is your agent. Jake has nothing on her. Her professionalism,…read moreprompt response and genuine caring is amazing. I am relocating from out of state and the stress of moving and changing insurance companies was truly stressful, however Jazz made me feel relaxed and confident i had the right policy for my home and my cars. I would recommend not just State Farm but Jazz she made me feel like a family member not a customer. Thanks Jazz. You are amazing.