If I could rate him negative stars I would. He assured my husband and I that we were insured 100%…read morefor our belongings. We spent allot of money each year trusting that our items were insured. From appraisals to pictures taken of our items and entrusted him with having our back. Not once or twice but numerous times he assured us we were in "safe hands" with him and Allstate. When we moved, our movers robbed us of almost $60k in jewelry and watches. Oliver Hawkins promised that Allstate would replace every single item and that everything was going to be okay. What a con man. The claims department called and stated they could only give us $1k for our items. Good thing we have a fantastic attorney and a great new insurance company who honors their word.

I move over to allstate thinking they were a top insurance co. (OLiver) seem like a honest guy…read moreafter 6 months they when up $1200.00 dollars a year for no reason.

So I forgot to make an insurance payment on the 8th which is my responsibility my insurance then…read moregot cancelled that day No phone call no letter no email Just let me drive around for 2 weeks with no insurance Then call me 2 weeks later and say Hey you've been driving around with no insurance try to reinstate my insurance now it's double the price because I was without insurance for 2 weeks very unprofessional what is the point of having an agent if an agent can't even tell you they don't have insurance anymore And just let you drive around with no insurance

With new owner this place is super. Marissa and Bobbie give wonderful. Personalised service…read more Always greeted with a smile and both go above and beyond call of duty when needed. If you are unhappy with your agent or service, even if you have AllState I highly recommend these folks.

I can't say enough good things about the folks at Vickery. We have every possible policy with…read morethem. Auto, home and life. I had my auto and home insurance with American Family through Tiffany Flores because she was able to quote me a less expensive policy. Within two months, that crashed and burned, but that's for another review. I've turned to Vickery in now TWO unfortunate insurance situations caused by the Flores agency, and they've taken care of me quickly and easily. Once I discovered my home policy had been canceled (only notice was a refund check), Jan Oliver at Vickery stayed late on a Friday so that I didn't go into the weekend without coverage. They can shop so many different companies to get you the best deal. It may not be the cheapest out there, but it's worth the extra $50/month I'm paying on my home policy to have open communication with my agency. If a payment somehow goes unpaid, they will at least call me and alert me instead of letting my insurance lapse. I appreciate the genuine care they have for their customers. We have our life insurance with Josh Hinton. He is proactive and responsive. I have called him many times with questions. Bottom line is that the people at Vickery treat you like family, and that's so important when it comes to protecting your most important assets.

From the owner: At Vickery & Hinton Insurance Agency, we are committed to making the insurance process as simple as…read morepossible, offering professional advice and guidance to our clients along the way. We are a full service independent agency specializing in both personal & business insurance as well as providing life & financial services through our partnering company, Cygnus Financial Services. Our mission is to grow through connecting with and serving local business owners and families by helping to protect their most valuable assets. We strive to offer innovative ideas to lower the cost of annual insurance premiums while maintaining the necessary coverage tailored for your individual circumstances. Our agency represents over 75 personal & commercial lines carriers and 40 plus life and financial markets allowing us access to a wide variety of affordable coverage plans that are specifically designed for your lifestyle and/or business's operational needs.

Policy name was incorrect, stated my previous married name and caused a disturbance with my current…read morehusband. I never gave them my previous name; they pulled it from an auto policy I had with them when I was 25 - I'm 40 now. Contacted the Wells Wheeler office to correct this on August 6, 2014. They corrected it on August 11, 2014 only after I filed a complaint with State Farm. But the Wells Wheeler office never called or contacted me in any way to first apologize for the mistake and second to inform me it was corrected. I had to contact them, and spoke to a young lady with this superior attitude of I know you're the customer but we control everything. I pay via auto debit of my checking account monthly. Never missed a payment. Recently lost my debit card and neglected to provide the updated information. Received a cancellation notice not even 30 days late on the payment, 2 weeks late. The notice stated to pay before August 8 to avoid cancellation. I paid on August 6, 2014 and they still cancelled my policy. I never received a notice from the Wells Wheeler agency that the policy had been cancelled; so I would have gone on believing my policy was active and they would have continued deducting the payments every month. Here it is 11 days later, my policy is still not active but another payment is scheduled to be deducted from my account tomorrow. When I asked the same rude young lady to transfer me to another office, she asked me why. I explained everything I'm telling you now plus that I got this policy in February 2014 and my rental office never received the declaration page and it is now August 2014. She stated that the cancellation was my fault because I paid too close to the cancellation date, and their office had nothing to do with it being cancelled, it was the State Farm processing center that cancelled the policy. And that the policy is being reviewed by the underwriting department. I contacted State Farm customer service through the 800 number and they stated there was nothing they could do because the Wells Wheeler agency had my policy information and they were limited in what they could see and do. But they would send an email to the agency to contact me. I finally get a voice mail and email from the rude young lady stating she never received a request to contact my rental office and that she never refused me a transfer to another office. Then she sent me and my rental office a declaration page with no policy information, which is fraudulent because the policy is not in effect. I filed a complaint with the insurance commissioner. RUN!!! Do not do business with this office or State Farm as a whole. They're a rip off and frauds!!!! They will call, email, and mail you when they're trying to get your business. But when you need the customer service, damn contacting you or trying their best to resolve an issue or problem in a timely and legitimate manner.

I probably would have given this agent a one star rating, but since I never actually met the man or…read moretalked to anyone in his office for more than 45 seconds, I feel like I might be just a little too biased. That being said, after I was blindsided and my car completely totaled, I went to my insurance agent to try and get things settled. Wells Wheeler's office did not handle a single thing for me. I was continuously transferred to national lines and had to go through the whole story four or five times with different people trying to get to the right person, just to have to go through the whole process again if I needed to talk to someone on a different day. I was given a faulty fax line, twice, to send my medical expenses to, and because of it my medical bills have yet to be paid in full. It took State Farm more than two months to send a check to the bank to cover the cost of the totaled car (which was less than a year old with 5,000 miles on it.) We had third party collectors calling us threatening to take action to recover the money. And every time I called Wells Wheeler's office I was just transferred to some national line and never received any information on my claim. We've cancelled our policy with them (although they seem to think we haven't and continue to send us junk) and we will not be back.

Eanna was super helpful explaining my bill and getting things worked out. Everyone I have ever…read moredealt with at this office has been kind and helpful. I would highly recommend!

Rashel Gutierrez was very helpful, knowledgeable and professional. She made the process so easy…read more Thank you!