I can't say enough good things about the folks at Vickery. We have every possible policy with…read morethem. Auto, home and life. I had my auto and home insurance with American Family through Tiffany Flores because she was able to quote me a less expensive policy. Within two months, that crashed and burned, but that's for another review. I've turned to Vickery in now TWO unfortunate insurance situations caused by the Flores agency, and they've taken care of me quickly and easily. Once I discovered my home policy had been canceled (only notice was a refund check), Jan Oliver at Vickery stayed late on a Friday so that I didn't go into the weekend without coverage. They can shop so many different companies to get you the best deal. It may not be the cheapest out there, but it's worth the extra $50/month I'm paying on my home policy to have open communication with my agency. If a payment somehow goes unpaid, they will at least call me and alert me instead of letting my insurance lapse. I appreciate the genuine care they have for their customers. We have our life insurance with Josh Hinton. He is proactive and responsive. I have called him many times with questions. Bottom line is that the people at Vickery treat you like family, and that's so important when it comes to protecting your most important assets.

From the owner: At Vickery & Hinton Insurance Agency, we are committed to making the insurance process as simple as…read morepossible, offering professional advice and guidance to our clients along the way. We are a full service independent agency specializing in both personal & business insurance as well as providing life & financial services through our partnering company, Cygnus Financial Services. Our mission is to grow through connecting with and serving local business owners and families by helping to protect their most valuable assets. We strive to offer innovative ideas to lower the cost of annual insurance premiums while maintaining the necessary coverage tailored for your individual circumstances. Our agency represents over 75 personal & commercial lines carriers and 40 plus life and financial markets allowing us access to a wide variety of affordable coverage plans that are specifically designed for your lifestyle and/or business's operational needs.

Never had an issue when It was strawn insurance company, but that's not the case now. This is just…read morethe final straw in what has been coming for a while. Every new contract just keeps increasing in price with the vague explanation of "it's like that everywhere , but especially in Georgia." Why? The insurance underwriter they have me contracted with is Southern Trust Poly. I got married and called in to change my last name. I spoke to Jasmine and provided her with all my information via conversation as well as email. Before anything was even completed on their side or signed by me, I got a notice in the mail that my insurance premiums were going up $20 per month mid contract. Yet another price increase , for what ? Nothing that I had actually called to change was reflected on the documentation that I received though . My name was still my maiden name and they still had the old billing information listed (but with a new monthly total ). When I asked why the monthly premium increased in the middle of my policy term , she stated she didn't know and that she would have to contact the underwriter to figure it out. She then said it probably increased because of a ticket from 2017 and a no fault accident (see below) even though they only go back 3-5 years. Neither of those should have had that much of an affect, 2017 was 8 years ago, and I am still in the middle of a contracted policy. She still had the payment method incorrect, and said I never provided her with the bank account information (even though I did and even provided the last four of the account number in the email at her request to verify the account number she was given over the phone.) She miraculously found all the banking information in her notes several minutes later. Also, she told me she was going to need my husband's information to add him to the policy. She never specified which information ! I questioned her about adding him though since he doesn't drive my vehicle, and she said that she would find out some more information and call me back.That was at the beginning of last week, and I never received a call back. I just got a notice in the mail today (12/21) that my insurance is being canceled out effective January 19th, due to "failure to disclose information" for underwriting. It's kind of hard to disclose information if no one is calling to get it. The lack of communication and organization on their end is abhorrent. I never had an issue when it was strawn and I had Mrs. Mitchell on my account. Called again today 12/22 and was transferred to a voicemail box for John. Just as a side note to the above mentioned hit and run : I was involved in a hit and run several months ago and it was all recorded on dash cam . No one (including the officer) could make out the tag or locate the vehicle on the flock cams, and Southern Trust had no one to prosecute. The entire time they were doing their "investigation" they called me relentlessly and acted as if I was lying. All the information was provided , including the dash cam video showing that I was not the at fault party and they were sent a police report stating the exact same thing. There was also a special unit within the police department that was assigned to my accident to try and locate the vehicle or driver, but I don't think Southern Trust even reached out to them. They initially tried to charge me the collision deductible until I insisted that it should have been filed under a "no fault" deductible. They still wanted me to pay the collision deductible in full and said they would reimburse me at a later date for the difference. After going back and forth , they finally allowed the lesser deductible as sufficient payment. Their (southern trust poly) customer service is awful and combined with the lack of follow up from oakbridge I would steer clear

Avoid! Completed online platform to see home insurance rates & price looked great so I spoke…read morew/Chris. My current carrier was insuring my home for $150/sq.ft which was excessive for type of house. He informs me that the co. that quoted lowest on their platform wouldn't insure homes w/o auto policy, so he sends the "4th lowest quote" cause he didn't like the other companies, it was for $156 sq.ft! Clearly he wasn't listening so I moved to another broker who *magically* completed my home policy w/same co. Chris claimed required auto - HUH? I did followup survey they sent & explained I felt like they were making commissions top priority. Chris calls & leaves me a lengthy VM saying I need to send him my policy breakdown so he can explain what I'm not understanding - b/c he automatically assumes I have a reading comprehension problem & not that he has a listening to a client problem. I've priced out company insurance policies for a decade, my eyes work just fine, but thanks - I always love a good mansplain.

I had a great experience working with Mark at State Farm. He was incredibly helpful throughout the…read moreentire insurance process, took the time to answer all of my questions, and made everything easy to understand. He was professional, knowledgeable, and genuinely cared about finding the best coverage for my needs. I really appreciate his excellent customer service and would highly recommend Mark to anyone looking for an insurance agent!

Great customer service . Mark was very thorough throughout the entire process. Answered all of my…read morequestions.

We were lucky enough to be referred to Paul at Parten Insurance when we moved to GA in 2003. He…read moregoes above and beyond the call of duty. He is honest, kind and genuinely interested in helping to the best of his ability. If you can get a better deal somewhere else, he'll be the first to tell you so. My husband and I highly recommend you talk to Paul when looking for any kind of insurance. You will be glad you did!

From the owner: Parten Insurance Agency offers commercial, auto, home, and life insurance policies. Parten…read moreInsurance Agency has been in the business since 1988. Offering coverage from Progressive , Dairyland , Infinity , Travelers , Hartford ,Farmers ,Hallmark Foremost, Zurich ,Blue Cross ,Kaiser ,Humana , and John Alden.