We've been going here for years. Dr Benson, Dr Cao and their entire staff of NP and medical…read moreassistants are top notch. If this review was just based solely on them it would be 6 out of 5 stars. Unfortunately I gave it a lower score because everytime we have to go to the downtown location, dealing with their horrible receptionist Azalea is more painful than the actual procedure itself. In all my years on earth, I have NEVER dealt with someone as cold and unprofessional as her. She has an attitude more fitting for someone at the DMV, not a business centered around taking care of children/families. Her rudeness honestly makes me so uncomfortable, I am going to cancel our upcoming appointment and reschedule at the Skyridge location that's 30+ minutes out of my way just so we no longer have to deal with her. She also does not follow direction well, we asked for a two week appointment, she tried to schedule us the following week and then rolled her eyes at me when I told her that wasn't what we needed. I cant prove it, but I am 99% positive she is the same person who scheduled us way too early to take our casts off, which resulted in a very painful 2 hour traumatizing experience for my kiddo that was unnecessary and resulted in having to put the casts back on. She is truly awful, awful at her job and awful communicating with customers.

We took our son to the Lone Tree location after getting a referral by phone from his pediatrician…read more We walked in, maybe waited 45 minutes as there were scheduled appointments that took priority over us. The waiting room played a children's movie that my son liked and the front desk staff was accommodating. The xray technician was very professional. The orthopedist identified the injury quickly and proposed a treatment solution. The cast was fashioned quickly by a very nice person as well. We had him back at school in his cast in less than three hours after he broke his wrist. What more could you ask for a non emergency facility that does not charge a facility fee?

First trip to this office. The staff was friendly and welcoming. Everything went smoothly and in a…read moretimely manner.

My last 4 visits have resulted in wasting four hours waiting in an exam room for my doctor…read more Appointments mean absolutely nothing! Today I stopped in for some bloodwork. I was told that I could stop in anytime between 9 and 4. I arrived at 12:10 and was told I needed to return at 13:30 because the technician was at lunch was at lunch. I have been a patient there for about 20 years. I will NOT return. DO WASTE YOUR TIME!

The part I appreciated most was not having to keep repeating myself. Once I explained what had been…read moregoing on, the doctor seemed to have a good sense of the bigger picture and focused on the things that actually mattered. Some of the medical terms went right over my head, so I asked for simpler explanations a couple of times, which they were happy to give.

Dr Li and his staff are fantastic. I have been his patient for 16 years and he always gives me the…read moretime needed to answer all of my questions and his staff always takes care of what I need. I can't imagine a better doctor anywhere in Colorado. He truly cares about me and my family.

The Dr I was assigned to was amazing and diagnosed me correctly. The sorry excuse for office…read moreemployees Susan and Monica both are offensive and have a terrible temperment. It was like dealing with children. After I explained the pharmacy did not have my prescription I got berated and hung up on. When I tried to get my thyroid medicine refilled they told me I had to sign a fabrication of standards stating I couldn't yell at them. Garbage service and I'm considering filing a claim with the state board. Stay far from the attitudes that seem to be the focus as opposed to actual medical assistance. 0 out of 10... Boooo!

It's probably fine for an abortion but Britt Severson is a highly unpleasant woman and is the only…read moredoctor who's ever treated me, an SA survivor and currently with an adrenaline secreting tumor like a common drug addict or parolee to get my anxiety medication refilled and I barely survived a suicide attempt when she refused to do it. I DO NOT recommend her or the clinic for primary care but the office staff are friendly if you need an abortion.

Do not go here if you need to see the actual doctor, Dr. Owen Reichman. The front desk and woman…read morewho did the hearing test were nice and informative, and they're the only reason this is 2 stars instead of 1. I arrived for a hearing test and to investigate hearing loss and pressure in my left ear. My hearing was in-fact worse in my left ear according to the hearing test results. After the test and waiting half an hour in the examination room for Dr. Reichman to come in, I decided to open the door and see if they had forgotten about me. A couple minutes later, Dr. Reichman comes in, spends tops 3 minutes looking in my ears and mouth, and tells me I'm fine then walks out of the room and said I could leave. It was clear he didn't care to understand the problem and just wanted to move on with his day. Overall it was a pretty big waste of time and money (aside from getting the hearing test results). Now I'm on my own again to find out what's actually happening with my ear. Save yourself some time and frustration and see a different ENT doctor other than Dr. Reichman.

I called their office multiple times to get my allergy records faxed over for an appointment with…read moreanother doctor tomorrow. I called during business hours, left a VM and finally called back and talked to someone. She assured me she was faxing the records as soon as we got off the phone. Fifteen minutes and no records so I called back. I was told it could take 30 minutes so I waited an hour. Called back and of course they wouldn't answer. I never got my records. This is pretty typical on every experience I have had with this office.

While the NPs at this clinic are mostly helpful once you actually get in, unfortunately my…read moreexperience here has been primarily negative and at times angering... the front desk staff is beyond unhelpful and oftentimes outright rude. It's really a shame, as they ruin the client experience. I feel like just a number here, like they're trying to get me through as quickly as possible. In several cases NPs had to look things up on the internet while I was there, and in one case the NP didn't even know protocol for the basic blood panel I requested. I also can't say there's anything particularly "integrative" about this clinic aside from the fact that they sell supplements. There is a DO on staff, but that office seems pretty separate from the rest of the operation. I'm thankful to be moving and not working with these guys anymore. Sorry to leave a bad review, I never do this, but my experiences have been so horrible I felt compelled to.

Where to start? The level of incompetence, medical neglect is next level. The other one star…read morereviews are true, sadly. As someone who is a practitioner myself, I used to refer so many people to this clinic until I became a patient. Yes, I also have to call 4x a week when prescriptions run out and have had to stop medications or raw dog withdrawal bc they do not respond for weeks. The Sound Clinic does not respond to my pharmacy either. You cant get ahold of anyone. They might call you back a week later. Originally, after waiting 6months to get in for functional support post thyroidectomy I was booked with Sheri Fox who was angry with me that the office goofed up timing of my lab results. Without these results, she told me my problem is lyme disease and my symptoms of heart palpitations are not thyroid med related (they were). She was incredibly rude, gaslighted me when I told her my endo wouldnt take my low T3 seriously. I could write a book on the follies of lyme disease treatment, having spent 15 years prior doing so- and seeing so many of my patients getting worse with expensive aggressive treatment. I told her any remaining lyme I treat with bee venom, she scoffed at this (felt like she was pressuring me). I dont have lyme I had end stage hashis (dead thyroid) and then a thyroidectomy, causing premature peri menopause like symptoms. Anyway, a waste of time. So then I was shuttles around to 3 other providers. I booked the other new NP who was listed as a hormone specialist- Jessica. Omg. I had my own labs done- 60% of which were extremely out of range - 0 dhea, extremely low Testosterone, low range T3, ect. Low ferritan, low vitamin D, elevated CBC. She flat out said they were normal and in the next breath admitted she isnt trained in hormones or functional medicine- she was an ER nurse. She acted upset as my friend asked pointed questions, really concerned for me. Then Jessica swore up and down she would refer to Lyndsey, but never did. She told me in session "i can only refer you to Dr. Lyndsey if you are nice. Dr. Lyndsey only takes nice patients." My friend was shocked- I am not a problem patient. I am a tender hearted person and I never raise my voice. Anyway, I was told Dr. Lyndsey cant work with me- and even if she agreed to it would take 6-9months to get in to see her for hormone support. Anyway, the only other providers from there for hormone support - one is an obgn I was told doesnt have much functional training -I met with her and she was nice, but acted like I wasnt helping them help me- and defended her colleagues. At this point, I just needed help in any shape or form. Someone to look at my lab results. She hadn't of course until the appointment I was shocked by yet another provider expressing so much of their own overwhelm without doing any of their own prep work. 1) listen to your patient 2) read and understand the blood tests 3) affirm where symptoms and testing points to possible issues and pursue further testing, treatment ect. Refer out beyond scope. I begged for referrals and over the course of my time with SC every single referral was out of network. Again, fumbled. 3-4 more calls a week, no response. Waiting extra months to get an in network referral. Why? I was then called by the manager to switch over to (finally!!) Their functional hormone expert Jaime, but I would have to wake up at 6am for appointments - only available two days a week, as she is in Italy. And oh, by the way we dont know if she will continue working due to personal reasons (they told me the reason). Totally exhausted at this point, I just had the damn appointment. She was gruff, it was 6am and quickly agreed to what I had begged every other provider- change my thyroid medication. It seemed to easy but then asking a few more questions it was apparent she hadn't read my chart. She didnt know I was a thyroidectomy patient. Hadn't read my recent labs (or any labs) and told me they werent super remarkable - again while not fully reading them. I was still hopeful she would do so when concocting a new formula of medication as I do not have a thyroid (at all) - but a few hours later received a message with dosages that were half what I was taking (!) Again, she didn't even read my recent med dosages and didnt look up that I was a thyroidectomy patient!!! Omgggg. Now, in addition to endless calls for 3very other tiny request with this clinic, this was both horrifying and so funny at this point. Several more messages she then denies me a medication change. She doesnt feel comfortable. More messages, back and forth until she agrees to what I reinstate was essential- partial replacement... It takes another 2 weeks to provide authorization paperwork after 5 calls and emails. I get the medication and realize I dont have clear instructions. I am told Jaime is unavailable for 2 weeks for medication based question and my query is "nonurgent"....see a picture here?