We purchased our home in 2015. When we toured the house there were a couple of things that we asked…read moreabout getting taken care of. One was a dent in the refrigerator door. We were assured one was ordered and it would be replaced. Once the home (triple-wide $168,000.00) was set up we had multiple problems, including two leaks on the roof, one of the front bedroom causing water to pour through the wall and in around the window. They were very slow to come out and take care of them. During installation one of the workers dropped a 2x4 through the bathroom ceiling leaving a hole and never said a word, once we found it and inquired, they finally admitted to it. Then another of the service men they sent to look at the airflow to the 3rd section (two bedrooms and a bathroom) literally stepped off a rafter and fell from the attic through the ceiling. Airflow was never fixed! When they came to fix the second huge hole they finally fixed the first one (9 months after it happend) We got tired of contacting them so my husband and I took care of much of it ourselves. My biggest complaint is that our shingled roof was very uneven and leaked. We tried to get our home owners insurance to replace the roof but were told it was not installed correctly. We had it patched at our expense. In May of this year we had to bite the bullet and have the roof completely replaced at our expense. The roofing company advised that not only was the roof not done correctly (shingles were not tacked down, they were laid off kilter, the drip-edge was leftover pieces that we not even put completely together, but three rafters were bowed and that is why we were having the issues we did). This was a 25-year shingle that if it had been laid correctly, we would not have the issues that we have. We paid $15,000.00 out of our pocket to have the roof replaced. Because we were told the home came with a 10-year warranty, I contacted the service manager at Hawks, who was rude and condescending. I was not pleasant back, which I regret, however due to the amount of money we spent on this home and the fact that we were told by not only the insurance adjuster and two different roofers that the issues were due to the roof not being installed correctly and the amount of money we paid out of pocket to replace it. I sent an email with pictures and an apology as well as calling and leaving multiple messages even for the owner. I have yet to hear one thing back from them. The total lack of concern after the sale and the rude attitude is what compelled me to finally leave this review. We did not expect them to fully cover our roof, but to not even care enough to call back or send someone out? Once they have your money, good luck. When I told the service manager that I was going to leave a review he said "oh, you are one of those".

No one likes writing less than stellar reviews about a company that wins so many awards but the…read moreservice I received was not award-winning. I felt it important for future shoppers to see another side. I started my home buying journey with Hawks Homes of Conway in June 2019. I chose to work with a specific salesperson because she had such outstanding online reviews from other customers. She helped me pick out a new Franklin home and we started the paperwork. I had reservations almost immediately after paying my earnest deposit. I asked questions and she gave me answers that would keep me buying from her; things she told me, witnessed by another party in the room, turned out to be false, telling me I must have misunderstood her. It is legal in the state of Arkansas to record a conversation so long as the person recording is part of that conversation - I truly wish I had recorded every interaction. It became difficult to get in touch with her without multiple texts and calls at which point I started hearing how short-handed they were as an excuse. Because my need for a home was so dire, I dealt with the excuses and hoped for the best. I asked repeatedly for someone from Hawks to look at my property to simply give an opinion about the state of the land and what work might need to be done. I was told, sure, someone would come take a look. As the time got closer for the home to be installed, it became clear that no one was coming and that was just another false agreement made to keep me on the hook. The salesperson proceeded to tell me the grade/slope the land needed to be and was condescending from that point forward. Days were wasted because the gentleman pouring concrete needed things done to the land before he could, in good conscience, pour the foundation. Thankfully he went above and beyond, he will be reviewed separately. Once my home was finally installed in September, the salesperson stopped responding to me completely. As any customer would, I had questions after my home was installed. I was assured by the salesperson that specific things would be done at the time the home was installed (shower doors hung, mirrors hung, etc.) and since she was not responding to me, I contacted the first of 2 service coordinators at Hawks. The first, a woman, was quick to tell me that the things I had questions about were the manufacturers responsibility to do and I'd have to wait until my service visit from Franklin, who knew how long that'd be. I would not give up quietly and I was shuffled on to a guy who graciously sent a team from Hawks to help me out the next day. I did not hire my own contractor. But I will if I ever do something like this again and that is the most solid advice I would give anyone asking - hire your own contractors. The Electric and Plumbing contractor sent by Hawks spent 4 out of 5 days for the better part of 3 weeks here trying to fix multiple issues related to plumbing. It is important to note the issue is still unresolved and he will be reviewed separately. I got fed up with his continuous visits with no resolution, every day it was something else he thought was wrong and he would be back the next day. I started to express my frustration to the service coordinator at Hawks. Again, tough to get a call or email back and again, would hear how short-handed they were. The contractor and the coordinator at Hawks were so misaligned - Hawks called me to find out what the contractor was doing, why he was spending so much time there. I finally had to reach out to the owner at the Conway location to get his eyes on the issue - six months later, the plumbing issue still persists and I push for resolution. Most of my future interactions will be with the manufacturer and I am still figuring out how that will go. I cannot suggest enough that you consider all other options before buying from Hawks Homes of Conway - the professionalism by this team needs to be analyzed from a higher level.

This agency & their brokers misrepresent properties solely to make a sale. Mary Lowry…read moremisrepresented a property I purchased causing me to incur significant travel expenses, failed to reimburse me for them, nor did she even have the decency to appear in person to explain the problem or offer an apology. This business only care about taking your money & will misrepresent properties to do exactly that.

Henley Real Estate was very good to us. They helped us in every way possible. Richard made things…read morehappen that probably shouldn't have happened. he really went that extra mile.! Would gladly use them again. we have bought a house and sold one using them.

Jason had a listing my husband and I were interested in; our realtor showed us the home and we…read moreattended an open house. When we decided that we wanted to make an offer on the property we asked Jason and his clients for a disclosure report and for the inspection report we knew they had (from a previous deal that fell through). They refused to give us this, so we wrote it into our offer that we wanted to be provided these things, and they eventually agreed. At this time we thought it was a little fishy that they would not be forthcoming with the information, but they agreed, so we proceeded. We scheduled an inspection, and it turns out this inspector is the one that did the previous inspection. He felt morally obligated to disclose some information he knew about the property....the previous owners cooked methamphetamine in the home. Jason and his clients didn't feel it necessary (even though Arkansas law requires it) to disclose that information to us. We quickly voided the contract and walked away from that home! Not only was it dishonest of Jason and his clients, but their not disclosing that information could put people at risk for potential health risks. I don't trust Jason and would never hire him or buy a home from him.

From the owner: Don't hesitate to call Jason Minton- Legacy Realty Inc. in Conway, AR. We are committed to your…read moresatisfaction. Call us today.

I did not list my house was this company but one of their agents, Lance McGhee showed my house…read morewhile it was on the market. He left the back door unlocked and worse the FRONT door unlocked when he and his clients left. Which they remained unlocked until I arrived home 6 hours later. Not only did he not apologize about this immediately. It took me contacting him, for him to "back handedly" apologize and basically imply that I as lying about the whole thing, so if you want to deal with that unsafe behavior and rudeness.... By all means, list your house with them.

From the owner: J.C. Thornton & Company is an established real estate firm in the Conway and central Arkansas…read moremarket area. The twenty outstanding agents who currently make up the J.C. Thornton & Company family are caring, professional people who actively collaborate with friends and colleagues throughout the market area. By utilizing the broad scope of experience and knowledge of the group, they are able to act as a cohesive team and deliver the highest level of service to their clients.

Laura was amazing! She helped steer us in the direction that was right for our family and we would…read moreup with something that is absolutely perfect for us. Laura made our transition from another state great with recommendations based off of our personal needs, not necessarily based off of what was the highest sell price. It was wonderful to work with someone who actually listened to what we wanted and needed.

Laura helped me purchase my first home and was very helpful through every step of the way. She's…read morepersonable, knowledgeable, and willing to go the extra mile. I'd recommend Laura to anyone looking to buy or sell a home!

Decent. Not quick in repairs or really concerned about tenants affected by repairs. It took an…read moreentire week to fix a leak in our bathroom that flooded halfway into the bedroom. Washer and dryer situation at Nantucket Place is ridiculous, I could only do my laundry in there 1/4 of the time. I think their 1 bed 1 bath would be better for just one person. You can't fit two people in the bathroom at once. It is hard for two people to cook at the same time. The closest is for one person and you can only fit one dresser in the bedroom. I would advise against it if you are married and can afford a bigger place. That being said, the rent is very doable. Also, no pets is kind of a bummer if you are a pet person. Not a bad apartment by any means but you get what you pay for, which is not a lot in both ways.

She was very professional and started on my case immediately. I would highly recommend her. She…read moreknew exactly what was needed to move my case closer to completion and closure. I have been working on this issue for over a year with a lawyer and haven't received the assistance I expected or needed to close this issue, but I'm certain this won't be the case. My family and I are very pleased with the work she is doing and know she will bring closure to our issue.

Wonderful company. Fast response rate. This company was very attentive to the needs of our family…read morefor needing notary services. They were able to accommodate a house-call too, which made it easier for my disabled family member.

Mark Williams at Faulkner County GMAC helped my wife and I find the perfect home. He was…read moreknowledgeable and patient while showing us homes and wasn't afraid to let us know the good, the bad and the ugly for each listing. He knew the builder, the neighborhood and only showed us homes after qualifying what we were looking for. We've been in the new house for 4 months now and couldn't be happier. Would recommend Mark and his company to anyone looking to buy in this area.