1. Jason Minton, Legacy Realty

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Conway, AR

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Jason Minton, Legacy Realty

1.0 (1 review)
Closed • 8:30 am - 5:00 pm

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Hawks Mobile Homes

Hawks Mobile Homes

(7 reviews)

Great service from. Looking at homes to the closing of our home. Fast and timely manner of getting…read moreeverything done. Kalen help so much and made everything easy

We purchased our home in 2015. When we toured the house there were a couple of things that we asked…read moreabout getting taken care of. One was a dent in the refrigerator door. We were assured one was ordered and it would be replaced. Once the home (triple-wide $168,000.00) was set up we had multiple problems, including two leaks on the roof, one of the front bedroom causing water to pour through the wall and in around the window. They were very slow to come out and take care of them. During installation one of the workers dropped a 2x4 through the bathroom ceiling leaving a hole and never said a word, once we found it and inquired, they finally admitted to it. Then another of the service men they sent to look at the airflow to the 3rd section (two bedrooms and a bathroom) literally stepped off a rafter and fell from the attic through the ceiling. Airflow was never fixed! When they came to fix the second huge hole they finally fixed the first one (9 months after it happend) We got tired of contacting them so my husband and I took care of much of it ourselves. My biggest complaint is that our shingled roof was very uneven and leaked. We tried to get our home owners insurance to replace the roof but were told it was not installed correctly. We had it patched at our expense. In May of this year we had to bite the bullet and have the roof completely replaced at our expense. The roofing company advised that not only was the roof not done correctly (shingles were not tacked down, they were laid off kilter, the drip-edge was leftover pieces that we not even put completely together, but three rafters were bowed and that is why we were having the issues we did). This was a 25-year shingle that if it had been laid correctly, we would not have the issues that we have. We paid $15,000.00 out of our pocket to have the roof replaced. Because we were told the home came with a 10-year warranty, I contacted the service manager at Hawks, who was rude and condescending. I was not pleasant back, which I regret, however due to the amount of money we spent on this home and the fact that we were told by not only the insurance adjuster and two different roofers that the issues were due to the roof not being installed correctly and the amount of money we paid out of pocket to replace it. I sent an email with pictures and an apology as well as calling and leaving multiple messages even for the owner. I have yet to hear one thing back from them. The total lack of concern after the sale and the rude attitude is what compelled me to finally leave this review. We did not expect them to fully cover our roof, but to not even care enough to call back or send someone out? Once they have your money, good luck. When I told the service manager that I was going to leave a review he said "oh, you are one of those".

Jason Minton, Legacy Realty - realestateagents - Updated October 2026

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