TO: Michael Maloney Keller Williams Realty Los Feliz, Calif. Dear Michael, You never know when you'll meet someone who will unexpectedly pivot your life into a new and wonderful direction. Thank you for being that person for us. After two years of searching on our own and with three realtors, we thought we were never going to find a home to call our own. No matter where we looked or how hard we tried, we just couldn't seem to make that leap to being homeowners. It was embarrassing. It was depressing. It seemed impossibly hard, as if the whole system was geared against us and no one would give us a straight answer or a fair deal. But then you stepped in. You made us feel more secure from our very first meeting. You listened to all of our wish-list ideas and all of our must-haves. Every question you asked made sense -- because you were getting a clearer idea of who we are and what would make us happy. It's difficult to express just how much that meant. For the first time, we knew we had someone on our side. We felt like a team. Over the next very few weeks, you handled every question with the same smooth good humor that you dealt with our volatile moods and sudden bouts of doubt. Each person you added to the team was so friendly, so competent and so obviously passionate about helping us not just find a home but the right home. We're not naturally very trusting people, but from our property inspector to our loan officer, you helped us find people who quickly and deservedly earned both our trust and our respect. But the best part, Michael, the very best part is that you made it happen for us. You knew it. We could see it on your face when we walked through those beautiful doors the first time. You knew you'd scored the game-winning home run. That house -- now our house -- is perfect. It's better than we dreamed of having. It's full of little details that are keyed into our personalities. And we got it because of your help, your apparently inexhaustible patience, your encouragement. We're still smirking about snaking the house out from under the other five interested would-be buyers -- and we still know it was your charm and advice that made it happen! You even made the paperwork seem easy, and you helped us understand it all without once making us feel ignorant. Well done! We plan to spend many happy years in our new home, and it seemed worth writing you to let you know that we will be praising your name for years to come. You are always welcome in our house. With gratitude and sincerity, John and Tiffany, Very happy first-time homeowners read more