Went to Florence location for extraction of a loose tooth and an exam…read more Given a "treatment plan" for a tooth extraction, cleaning and repair of a cracked filling and advised my copay with insurance would be $362.80, which I paid. Now after 2 cleaning sessions and a very simple tooth extraction I have been billed an additional $657.00 with no advisement or explanation. Aspen is not a member of BBB. Many nationwide complaints. I am currently disputing the upcharge. I will contact my insurance company.

I will never go to another Aspen Dental again. I experienced severe toothache pain on my way home…read morefrom South Carolina to Michigan. it is Memorial Day weekend and I needed to find someone to help me. Aspen Dental had an appointment available at 10:30 which I jumped at. this was a complete waste of my time. it took 2 1/2 hours for a couple of X-rays and a brief exam. After messing with my mouth, my pain level was so severe I left crying. The only thing the Dr. would give me for pain was ibuprofen which I cannot take as I'm on meloxicam. I have a 6 hour drive home, can't eat or sleep, and can't get an appointment at home confirked as all of the dentists I called are all closed for the holiday. anyone who has ever had a severe toothache knows the intensity of the pain. I had a root canal 3 weeks ago and had an infection there. I started an antibiotic but developed the stomach flu so I couldn't keep anything down. I went several days without taking the drug until I was able to again. I believe that because of that, the infection never cleared up completely and starting up on a holiday weekend of course. I did ask for an antibiotic which the dentist agreed to. Im 66 years old, and a cancer patient. I believed that a doctor or dentist are there to help. all I wanted was to make me comfortable until I get home. they told me to take extra strength tylenol which is exactly what I've been doing which did nothing. i wasn't asking for a specific pain drug, just something for the next few days until I can try and get into a dentist. what complicates the matter is that we just sold our home, moved out of Illinois to a cottage in Michigan while we wait to move to South Carolina next month. I need to find a new dentist in Michigan to help me but can't schedule a new patient appointment because all the dental offices I called are closed until Tuesday. I'm desperate so I called every dentist I could find around our small town. that means I have to deal with this excruciating pain for who knows how long. I can't believe the lack of compassion to let someone suffer until who knows when. on top of everything, this was a substitute dentists as the normal dentist had a family emergency. Because of that, they couldn't take any insurance which I still don't understand. They only charged me their coupon special of $29 which I appreciated. what I just went thru did nothing for me. I can't believe they would allow me to suffer for not only the ride home, but until I can get a hold of a dentist next week. Now I understand the one and a half stars for this location. Avoid this location if at all possible.

Trying to figure out how the reviews here are weak! This is by far the most pain free dentist…read moreoffice I have EVERY used. They work to get you in FAST if you have a toothache or any kind of dental pain. Dr. Middendorf is as good as it gets. Drs Smith and McMahon as well. These dentists and dental assistants are as good as it gets. If Yelp let me give you twenty stars, I would! Jeff

I am very disappointed in this office. My husband and I have been patients since 2024. I have…read moreother family members who are patients as well and recommend Dr. Peak. Dr. Peak is wonderful. The office desk staff is another story. I needed to reschedule a cleaning and check up due to being out of town. I was told the next available appointment is March 27. Sorry, this is unacceptable and disturbing. If I had a dental emergency would I need to wait 7 months? I may be looking for a new dental office. Alanna Hayek

It's my second visit here for a root canal. The care I received was wonderful. Everyone seemed very…read morefriendly, caring and thoughtful during my visit here. The dental assistant was very thorough, personable and seemed to be very good at what's she's doing. Dr. Walden provided me the care that I need, even if I have to admit I don't like dentists in general. I highly recommend this place for your endodontics care. It's conveniently located off US 42 in Florence, KY.

I have been a Union worker for over 30 years. I have good Insurance…read more They did not even file a claim. They just took my $100 dollars and said, Next. Very Unprofessional establishment. They look for high profile clients and kick all others to the curb. Eric Walden should be barred form his practice. He is nothing but a thief in my eyes.

Went in for a tooth implant I was terrified. They talked me through the procedure and answered all…read moremy questions that I had even though some of the equipment was causing a pain. I feel like I was well took care of and given everything I needed to heal. Office was clean and a pleasant environment with guest wifi password for any drivers. The next day after surgery they reached out to be sure I didn't have any questions. Great service.

Dr Way was wonderful! I had a tooth extracted and a large soft tissue cyst removed from my lip. He…read morewas so kind and engaging and explained the procedure thoroughly. His assistant, Bre, was very nice and caring. I would highly recommend Dr Way and this facility to anyone in need of oral surgery.

Called on Saturday to make an emergency appointment. I was told the only opening was Monday morning…read moreat their other location. I took the appointment and drove the extra miles to go to the other location. When I arrived, I was told that they weren't taking appointments that day at that location and I shouldn't have been scheduled for one. I was sent away, still in pain. Never again!

I had an appointment and the whole place just closed up. I called a week or so earlier to confirm…read morethe appointment and got a weird text message that someone would call me back but no one ever did. something really strange is going on at this place. Very unprofessional. Don't go.

The staff here are quite careless about the patients they tend to. I recently had all 4 of my…read morewisdom teeth removed here, and they offered no pain medication and no follow up appointment. When my mother called to ask why my recovery was so rough, (that being my face twice it's original size and bruising all across my jaw and neck, partnered with a black eye,) the receptionist had zero compassion and was not concerned with the pain a patient of theirs was feeling. The doctor told my mother my teeth were harder to get out than he thought, then sent me home after completely traumatizing my face and mouth, altering my appearance and making it impossible to open my mouth fully. I understand everyone heals differently, but the situation could've been handled better. If you are looking at getting oral surgery done here, I would go somewhere else.

If you are handicapped and wheelchair bound don't try and go here. They have no handicapped parking.read more

I can't even begin to to tell you how comfortable and amazing my experience has been with Dr. Gay…read more I finally bit the bullet and went to the dentist. At the time of my initial appointment I hadn't been to the dentist in about 10 years (I know, shame on me) so I was a little nervous going on. I had this fear that I'd be shamed or judged and be made to look careless about my oral hygiene. I experienced none of that. My appointment started with an initial consultation with Dr. Gay that included my background, my goals, his goals for me and a general plan of action. It proceeded on to x-rays etc with another discussion about the status of my mouth. From there Dr. Gay laid out my exact issues with both teeth and gums, and the steps we would take, while making sure to treat me without blowing through my insurance limits. He made sure to convey to me the importance of treating the issues with my oral health in a way that wasn't condescending or judgemental. He seems like he truly cares about getting his patients back to great health (he mentions often how he feels bad when people say they hate going to the dentist). The office staff from the hygienists to the reception team is fantastic. The location is prime (great views of the city). And the entire process has been painless ;) I'm glad I did a little research to find Dr. Gay and his team because it's given me a new found appreciation for the treatment of my teeth and gums and I can thank Dr. Gay for it.

I was going to write a long piece about how Dr Gay ('Skip' to his staff and clients) has almost -…read morenot quite, but almost - taken away my prior phobia about dentists. About how his hygienist has a marvelously calming attitude and how his front desk staff are lovely and generally accommodating to my scheduling needs. About how understanding he is to my financial concerns when potential costs for work look like being expensive and how fantastically he willingly - and speedily - looked after my elderly father's dental emergency whilst on holiday with us from England (and then refused to charge us anything for his professional assistance). About how, after any kind of dental surgery, he calls you personally in the evening to see how you're faring and to find out if there's any problems he can address. Then I realized I can sum up how good a dentist he is with one sentence.... I am British and he has successfully managed to deal with MY teeth! That is all.