This is the first review I have ever written on here because I was so disgusted with this place and…read moreall the money it has stolen from the community. It's kind of long, so if you don't want to read the whole thing, here is the one sentence version:
Aspen Dental actively cons the community by diagnosing non-existent gum disease and trying to sell unproven treatments, and they use fear and fast talk to achieve those means along with a focus on targeting the elderly.
Unless you want to commit this year's salary to solving problems you don't actually have, go see someone else. Don't. Go. To. Aspen.
The Long Version
I have a lot experience in security and dealing with con men, and it's still amazing to me that this operation is legal. Their whole strategy is a scam designed to sell you (unproven) treatments you don't need at incredibly high prices. I confirmed this theory with two other local dentists before I decided to leave this review. I expect greed from Blair County businessmen, but this is a different level.
They are going to tell you that you have gum disease and dramatically push you towards unproven antibiotic treatments for a breezy $5,000, and your insurance won't pay for it because they know it doesn't work. I watched them lie to a senior couple about that specifically when the insurance company refused to pay for treatments they didn't need.
In particular, don't trust the lady that is checking your gums at your intake. I wish I could name drop her to highlight the guilty, but I forget what it was. She is lying to you and will tell you that you're ill, scare you, sell you an overpriced toothbrush, and take home a commission. I can't tell if she believes the lies she is peddling (in other words, is unintelligent) or if she is conning people for the money, but it doesn't matter. Here's what happened:
I went there because I needed to have a filling replaced. They ignored that and tried to convince me I have severe gum disease, but they didn't realize they had told me the same nonsense five years ago and none of what they said would happen ever happened. The con lady said they couldn't fill the tooth without treating my gums because it's like fixing the house's siding with a bad foundation, which is a ridiculous comparison. I would need the tooth filled either way, my mouth is not an old house.
I'd bet that the middle aged lady that does the evaluations and yells numbers at you directly benefits from whatever nonsense she can sell you, because she talks fast and uses assumed consent in the same way a shark does at a pool hall. She is also unpleasant, and became more unpleasant when she realized I wasn't going to buy anything from her.
Her job is to sell stuff, not care for patients, and it is very clear where her priorities are. My experience with sharks immediately told me I was dealing with a con-woman once I heard the way she talked and how stupid she assumed I was. Perhaps you'll find her less abrasive?
Anyway, they refused to replace the filling unless I treated the imaginary gum disease first. When I asked them if I should leave the same way I came in, they suddenly changed their minds and made an appointment to fill the tooth. Because of course they did.
The garbage filling they eventually gave me was 350 dollars, and it broke immediately - within hours. They also tried, through presumed consent, to sell me an implant for another casual 10ish grand and said my jaw bones would waste away to nothing and ruin my life if I didn't do it. My mom has been missing that same tooth for 30 years and she is just fine.
In order to provide this "service," they made me come in three times instead of just doing it the first time. I just wanted a filling to be replaced. If I knew there were going to be all these lies and stuff I would have just filled it with super glue myself and got similar results.
Amazed at how blatantly predatory these people are, I decided to see another dentist to make sure my evaluation was correct. He fixed all my problems for half the price. He also confirmed my suspicion - that this organization lies for a living and tells everyone that they have gum disease. He then cleaned my teeth for 150 dollars (with xrays) and told me that I take very good care of my teeth - because I take very good care of my teeth. I can't give his name because he told me about Aspen's con in confidence.
Overall, Aspen is a really great example of modern corporate greed. I was taught that lying to people to take their money is wrong, but nowadays I guess it's just good business.
As a fun sidenote, a few years ago I had them pull a broken tooth, and it was literally the most excruciating thing I have ever experienced - on par with my severe eye injury. Then they wouldn't give me pain killers even though they pulled part of my jaw bone out with the tooth. I waved it off as an accident but now I see it's just terrible care at a high price.
0/10, do not pass go, do not give them your 200 dollars.
