I had the pleasure of meeting Norm Dutton today. An excellent piano technician, a jazz musician,…read moreand a gentleman. He took his time servicing my old upright with the care I'd imagine one showing to a Steinway grand. Norm is a great conversationalist, and we spoke of our love for jazz as he fixed a sticky key. He was very polite and I couldn't be happier with the sound of my keys. Also, Kat is very professional and friendly, and took very good care of me. I will definitely be using their services again!

My wife and I had our piano tuned on March 23, 2018 by Norman. He was prompt, professional,…read moreknowledgeable, and very kind. Norman finished the job well and within an hour. When my wife scheduled the tuning with Kat, the owner, her experience was very good as well. We are very satisfied with the services we received. We will definitely be giving them our business for our yearly piano tunings!

Richard was great, very knowledgeable and always give updates, I am very happy with the tuning he…read moreprovided. His price is very reasonable for the work and time he spent. Thanks

Richard is a true professional who clearly knows his craft. He arrived promptly and immediately got…read moreto work. He took the time to explain the intricacies of string stretching and the piano tuning process. He is also a warm, personable individual, making the whole experience a delight. I will definitely be calling him again for future services.

Greg is an extremely knowledgeable and thorough technician. Even though my grand piano had some odd…read moremods made to it in the past, Greg was able to swiftly remedy the situation. In the end it was like getting a whole new piano. Thanks Greg!

No response to two emails and one text to the contact information listed on his website. Bummer.read more

Great service and easy to schedule and work with. Quality service and very professional. Recommend.read more

Robert did a great job tuning my acoustic Kimball piano, which I had in my family for over 50…read moreyears. We are the first owners; hence, we wanted to keep it going, and Robert got my Kimball up to specifications and fixed my squeaky sustain pedal. I will be a repeat customer. - Great Price - Professional Service - Great Warranty - Great Communication - On-time Scheduling

This is my go-to music store, whether it's buying something for myself or my son…read more Sure, it's a little disorganized, but I always just ask for help and they usually grab what I'm looking for and bring it to the counter so I don't actually have to do any real shopping. They always seem to have a great selection of brand new instruments, I have bought a couple of different instruments from them over the years and have never been unsatisfied. I really like that they have a layaway option. It's a great way to encourage people to buy from them who might not have the money upfront for the instrument/gear they want. In short here are the pro's and cons. Pros: Great selection, Great Customer service, and layaway option for large purchases. Locally owned business. Cons: Store is disorganized. Might be hard to just browse.

Now they're only open Tuesday-Friday It's Monday and I need…read moreguitar strings! Now I have to go to SF or Daly City, look for parking just for $10 guitar strings. I guess nobody except me needs guitar strings on a Monday in Pacifica! The old ownership were open randomly and the new owners take Monday off. Hire someone for Mondays!

Tommy did a great job on cleaning and tuning my piano since it hadn't been done in years. Now it…read moresounds great!

Jian Min was responsive and professional. He showed up on time and did a good job…read more As my piano hadn't been tuned in a long time, he provided the option of a longer one time tuning or two separate tuning sessions one month apart. Given that the price difference was minimal and that it would have been easier for him to do a single session instead of coming here twice, I appreciate that he recommended the separate sessions to give the piano time to settle before subsequent fine tuning. He also recommended an in-piano dehumidifier as my location is very humid (which is true) and there are visible signs of moisture damage inside the piano. I appreciate that he informed me of this, but without being pushy about it.

Huge thanks to Karl and John for their top quality work on our old Yamaha piano that hadn't been…read moreserviced in years. It sounds AMAZING - night and day from before. Thanks as well to Dawn for her easy and clear communication in setting it all up. Very kind folks, and experts at their craft. I can't recommend them enough.

Thanks to the Karl/John/Dawn family team for their great work on our Baldwin baby grand. It was…read morenice to have a singular service that tuned the piano, fixed a broken component, and cleaned the instrument so that it was totally ready to go.

Joe is a sincerely fine calibre The piano sounds great now…read moreand he was able to fix the fallboard which was not properly functioning for such a long time I certainly recommend him Tks Joe God bless

Great skill which im sure he enjoys. My piano is over 100yrs old and needs special care. Never…read moredisappoints. Thanks Joe!

Bozkurt was so patient and kind. He let me hang out and play the piano, and also very patiently…read moreexplained differences. He really put me at ease in my purchase decision, unlike other stores who I thought were pushy and using dishonest sales tactics. Thank you Bozkurt!

Having grown up playing a Kawai, I knew I wanted to revisit the brand as an adult. I called on a…read moreSaturday and was able to swing by the showroom that day. The floor had all of the upright and grand models we were interested in; Chris gave us plenty of time to explore them. He also plays beautifully, and was able to bring out the differences in various models. We had some issues with delivery of the piano, to include the states of its initial arrival. Those were beyond the direct control of San Mateo Piano, but they were very responsive and reasonable in finding timely resolutions. Ultimately we are quite happy with our purchase, and would readily buy from San Mateo Piano again.

I put a request out on Yelp the morning of a party, broken string, piano nobody could play. Ramin…read morewas one of the first to respond, got me on the schedule same day, worked around my timeline without hesitation, and had the whole thing sorted with hours to spare. The communication was excellent throughout. He kept me updated while he was en route and again as the work progressed, so I was never left guessing whether we'd make it. The string replacement and tuning were both first-rate, and Ramin took the time to explain what he was doing and why, which I appreciated more than I expected to. Genuinely nice guy, easy to talk to, and clearly knows his craft inside and out. He even showed up with some homemade snacks his wife had made, which was a lovely touch and says a lot about the kind of people you're dealing with here. If you need a piano tuner, especially under pressure, you're in good hands with Ramin. Highly recommend.

I'm so happy with the repair Arvin did on my KAWAI piano!…read more The fallboard was accidentally damaged and a piece of the black polyester finish, about 1/3 of the size of a fingernail, was completely chipped off. Since the piano has a beautiful high-gloss black finish, I was really worried that even after repairing it, I would still be able to see where the damage had been. My piano tuner recommended Arvin to me, and I'm very glad he did. Arvin did an amazing job! When I got the fallboard back, I honestly couldn't even find the spot that had been repaired. The color and shine match perfectly, and it looks just like the original finish. You can really tell Arvin knows what he's doing. His workmanship and attention to detail are excellent. I'm very happy with the result and would definitely recommend him to anyone who needs piano finish repair or restoration.