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    Michael J Hedmond, DDS

    1.0 (1 review)
    Closed 8:00 am - 2:00 pm

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    6 years ago

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    Steubenville Dental Studio

    Steubenville Dental Studio

    (12 reviews)

    If you are looking for a local dentist who respects patients, look elsewhere. Steubenville Dental…read moreStudio is part of a massive 250-clinic corporate chain that treats patients like revenue sources rather than people. Dr. Cole Conboy takes absolutely no accountability for the chaos in his own clinic. My experience was a complete bait-and-switch. When I called to schedule a cleaning, I explicitly told them I had X-rays from six months ago. They said "no problem" but never asked me to have them sent over. When I arrived, the hygienist brought be to the x-ray room and told me I needed a Cone Beam CT scan and full mouth X-rays. I told him I only came in for a cleaning, but he said because I was a new patient I needed to do these. I am not opposed to X-rays when necessary, but I had just had them done and no one wants unnecessary radiation. When I voiced this, they dismissed me with comparisons like "it's the same as eating a banana" or "four hours on a plane." I felt backed into a corner. I realized that trying to get my old records sent over right then would mean cancelling the appointment I had been waiting for. I finally agreed to the new scans solely to ensure I could get my teeth cleaned that day. After realizing I had a molar tooth extraction 4 months prior, the male hygienist said he needed to do another full head scan. I pushed back again, but he said I couldn't move forward without it. Then came the most frustrating part. After exposing me to all that unnecessary radiation, he refused to clean my teeth, saying that I needed a deep clean and would have to schedule it and get approval from my insurance. I said I just wanted a normal cleaning and he claimed it would be "medical malpractice" to do a standard cleaning. After some back and forth the truth came out: because of my insurance, they never could have done a cleaning that day in the first place because the new X-rays had to be approved first, even for a regular cleaning. They knew this but brought me in anyway just to bill for redundant imaging. I asked to speak to the doctor and Dr. Conboy eventually came to the room. I told him about the misleading scheduling and he deflected all blame. He and his staff openly disparaged their own phone team, claiming they are "$10 an hour workers with crying babies in the background" that he has "no control" over. I said, listen, at least tell me you will try to fix this so it doesn't happen to another patient, and he said they are part of a 250 clinic practice and he has no control over the training for their telephone staff. This place is broken. Their Google Review rating looks high, but has tanked to a 3.3 average over the last 6 months for good reason - verified by GMB Everywhere which looks at Google Review History. Do your research and look at their BBB listing (https://www.bbb.org/us/oh/steubenville/profile/dentist/steubenville-dental-studio-0282-92032724) - full of one star reviews - and their Yelp page (https://www.yelp.com/biz/steubenville-dental-studio-steubenville) with 2.1 star. Don't let them waste your time and more importantly your health. It's frustrating to waste time of course, but it's also just sad when they seem to be part of a broken money-making system that they feel no incentive to align with service or health.

    Both my wife and I have been there several times and are happy with the treatment we received from…read morethe doctors and staff. No business is going to satisfy everyone, but it's odd that more than a few are left here, to pull down the ratings- makes me thinks it's competitor sniping..

    Pittsburgh Dental Spa

    Pittsburgh Dental Spa

    (28 reviews)

    After a very bad experience years ago I have been terrified of dentists. I did go to a dentist who…read morewas a personal friend the past several years but he retired. When I cracked a tooth and needed other work done I decided to try the Dental Spa. And I am so glad I did, The initial exam was very pleasant, the dental hygienists were fun, gentle and kind. The massage chair and getting to watch the Olympics on the ceiling mounted TV really helped. It was decided I needed several root canals and some permanent bridges to replace some missing back teeth and redo my front teeth which were also losing the rather large fillings. It was scheduled and I was given a prescription for a sedative. They also gave me a whitening kit so my lower front teeth would be their whitest when the upper front bridge were made. I had the 5 hour procedure 4 days ago.I went into the relaxation room, laid down on a comfortable chaise with a fluffy blanket. There was a soft glow from a salt lamp, ocean sounds playing and a scented candle burning. After I was sedated they did the procedures. Next thing I know I was being tucked into my bed at home, no memory of the surgery at all.There was minimal swelling, very little pain and the temporary bridges look amazing,just like my real teeth. I can't wait until the permanent ones come in. They called me 2 days after the procedure to see how I was doing and had me come back in today to check my bite and make any slight corrections. It was a wonderful experience and I would really recommend The Dental Spa at Robinson, Dr. Runco and his entire staff to everyone.

    Dentist is nice and seems to know what she's doing but front office staff were surly and they could…read moresave a little money by not having so many as they didn't seem very busy. Never heard of a dentist that made you put a deposit down. That's just weird. And you have to cancel a week ahead of time? Bizarre. Lets you know where their priorities lie.

    Three Rivers Endodontics - Dr. Winnie Zhang

    Three Rivers Endodontics

    (13 reviews)

    I do not recommend…read more Clinical staff was outstanding except for poor coordination and explanation of costs. I'll explain below. Office staff was condescending and made smirks at me when I told them I didn't understand the costs and that they would require full payment upon leaving. I didn't have $3200 on me at the time. I went I for evaluation and then two root canals, if necessary. Prior to arrival, the office emailed me the cost for one root canal. That was the last treatment plan I saw. Here's what should have happened. My bad also for allowing it. Once the exam was complete, a revised treatment plan should have been prepared and reviewed with me for consent prior to treatment. That did not happen. Again, my bad for allowing it. I gave consent without a valid treatment plan. That's the process I'm used to and should have insisted. If they are part of your insurance network, go for it with caution. If they are out of network, find a practice that is. I felt 2nd class at this facility. Shameful!

    I just got home from the most seamless dental procedure. Most people assume a root canal will be…read morepainful and this was quite the opposite. Dr. Craven and his assistant Claudia went above and beyond to ensure my understanding of the procedure and my comfort. I appreciate being able to see the results of the procedure on the before and after X-rays as well. I highly recommend this practice and specifically Dr. Craven to anyone needing a root canal. Thank you so much! ~ Emily Zabala

    Michael J Hedmond, DDS - oralsurgeons - Updated May 2026

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