Bought a box chain with a LIFE TIME WARRANTY IN 2019. They are now saying they can't repair it anymore and won't replace it for me because "wear and tear" isn't covered in their warranty.
This is the reason they got rid of their life time warranty, because they know their product is garbage and don't want to have to stand behind it for a "lifetime" anymore.
I have been a Michael hill loyal customer for 19 years with MANY pieces of jewelry through them. They wouldn't even let me escalate the matter to speak with a manager. The worst customer service I have ever received. Absolutely disgusted with this company. read more