If you're looking for a realtor in the Austin area, look no further! Michael helped us find a new home and truly went above and beyond the call of duty in representing us as buyers - and I know his level of service was the usual for him, because we were referred to him by a long time friend who had also worked with him to buy a home a couple of months earlier, and who also spoke very highly of him. Our situation was a bit complex in that we were relocating from California, but Michael made it so easy, for example:
1. We had a few calls to discuss our needs/preferences ahead of our first trip to Austin to look at houses, and from the very first call it was clear he was very familiar with the area.
2. Based on our initial conversation, he was able to hone in on the neighborhoods that met our needs, and sent us lots of listings to review and further narrow down our preferences.
3. Once we got into town, he cleared his schedule for a few days to drive us around - but he didn't just take us from house to house, he showed us the neighborhoods, went over features like schools/shopping/amenities, and really showed his in-depth knowledge of the area.
4. As we looked at houses, he was so detail oriented in looking for and explaining potential issues/concerns, pointing out even the smallest items that most people wouldn't notice.
As it turns out, we found our dream home on our first day out, and even though we wanted to make an offer on it, he continued to take us to more showings the next day, just in case. Once we were ready to make an offer, he did a great job of thoroughly explaining the process/paperwork, was very quick to produce the documents for us to sign and submit our offer. More examples of his excellence in representing us:
1. He kept us so well informed throughout the process, and truly kept our best interests in mind throughout the negotiations and closing.
2. He was extremely responsive, and so quick to respond to all of our questions and concerns, including a few late night calls (later for him than for us, as we were back in LA by then).
3. He spent a lot of time coordinating with the sellers, inspectors, lenders, escrow folks, and repairmen on our behalf.
4. As we were not in town for the closing, he took care of the final walk through for us, and again was very detailed in looking out for issues - it was like he was buying a house for himself!
It's been over a week since we closed, and he is still looking out for us, checking-in to see how the move went, making sure repairs that he scheduled went well, and offering to help in any way possible.
In closing, I'm going to plagiarize the opening line from one of his other reviews, which pretty much sums it all up: "Michael Harrell is by far the most genuine, friendly, helpful, hard-working, and honest real estate agent I've ever met." He was truly a pleasure to work with and I would not hesitate to work with him again in the future. read more