I have to say that I feel shocked that I was forced to write this negative review. From the start, we were pretty happy with the service and the Dr. Dillehay. Then, my wife went in for a check-up back in 2014 and was told that her co-pay would either be covered by insurance or be billed to us. We offered to pay it while we were there, like we always did without fail, but, for some reason, they said they would just send us a bill. We NEVER received a bill. Not once. Now, 2 years later, and, after many, many times of visiting their office and calling their office for other reasons such as care for my children and myself and NEVER ONCE being asked to pay any outstanding balances or even being reminded of any bills, we get a call from their internal debt collector saying we owe $100. I ask the gentleman why our co-pay would ever be $100 and he tells me that it's not. The bill is $20 for your co-pay and $80 in collection fees and late fees because 2 years had passed since the visit. I was literally shocked. Our doctor, who we actually had no problems with at all, who we paid on the spot no matter what the bill whenever we visited him, was now nickle and diming us because his team failed to communicate with us. So I said I was more than willing to pay the $20 co-pay, but I was not going to pay the $80 in miscellaneous junk fees and instead of retaining a loyal, good paying customer, they decided to immediately send the bill to a collection agency. When I went in to the office to discuss the matter with them and pay the $20 co-pay, I was spoken to rudely and coldly told that they would not accept my money, that I was left to deal with the collection agency, and that my entire family was discharged from their office and could no longer see the doctor. Of course I was not happy at all with this, so I asked for my family's medical paperwork and then was told, again, coldly, that they would be happy to schedule an appointment for me to pick them up and pay $1 per sheet of paper. I told her that she would be hearing from my attorney and she says to go ahead and have my attorney contact them if that's what I want to do and immediately proceeds to close the sliding glass window on me as if to say "i'm done with you". So there you have it. This is how you will be treated. They made the mistake of not communicating with us and not sending us a bill for something we were more than willing to pay on the spot at their office on the day of the appointment and now we're the bad guys. $20 co-pay + $80 in unnecessary junk fees = 4 loyal, good paying customers lost and a bad name for the doctor all because his staff failed to communicate with his customers. read more
