The groomers at RL Animal Hospital are THE best. Shannon and Lena are masters in their field. They…read moredo exactly what you agree upon after the brief drop off consult. All my dogs have been groomed by them over the last 5 years. They treat your pets as their own. If you are looking for a groomer, definitely try them. I don't think you'll be disappointed.

Took my dog there for the very first time for his annual visit and vaccines. Started with a…read morenervous poop in the exam room when we got there. That cost me $7 for a "biohazard disposal". The the Dr walked in with vaccines already in hand, argues with me about what breed my dog is (I've done a DNA test). He insisted I was wrong. I asked when I requested the appt for a nail trim to be included because my 110 lb dog is very big and doesn't like having his nails cut. The Dr made me wrestle him on the table by myself while he gave him his vaccines and attempted to cut his nails, then when I was exhausted and unable to do it anymore out of fear he'd fall off the table, he moved him to the floor and made me get down and wrestle him again... by myself! That cost me $18 and he wasn't even able to cut all his nails. Then Dr looked at me said "everything looks good he's a strong dog"! And left the room. Never once even looked in his ears, mouth, barely touched him with the stethoscope to listen to his heart and lungs! End result, $300 and I now have to go elsewhere to have my dog examined! I have worked in vet care for many many many years... NEVER seen anything so ridiculous in my life! Stay far far away!!! Forgot to add that when I got home they called me to let me know they forgot to add the cost of a test ($45) when they billed me so I needed to pay over the phone right then and there. So lesson here is they are extremely detailed when it comes to taking your money but done actually examine your pet or do the work to earn the $$. I could have administered shots myself... surprised I wasn't expected to!!

Fantastic loving and thorough care by Dr Marx and tech Emily. They make you feel like family…read more Highly recommend!

My sister called a couple of days ago she was upset her dog was sick having a hard time breathing…read more Webeen customers for a few years. refuse to help to her to drive her dog a extra 20 mile to Libertyville Hospital. we are 10 minutes away they want to send her 30 minutes away. I called and ask to speak with the owner, The manager called and said they are not equipped for emergency. saw a great vet who said he had reverse sneezing. All they had to do was to ask a couple of question. They had no compassion for my sister or her dog

My disabled son took in his service dog to get care At the Volo location…read more This hospital sold him products that he did not need. They added lots of unnecessary meds and expensive foods to his bill. My son did not understand why his vet bill was so high. I called to dispute the bill, question why they didn't review his bill with him so he could decline meds. I called and explained that my son has a disability. He brought his service dog in, and they did not care. I will be taking my to a different bed where I appropriate care. They told they cant take the items back do my disabled son is stuck with the bill! If you don't want your bill to go through the roof because they are up selling multiple medication's and food at their high cost versus what you can get it elsewhere stay clear of this place!

I recommend! We go here for our cat and new puppy! They're always so excited to see our puppy Nova…read moreand Novas always so excited to go and see them. They truly care about your pets and take good care of them! And have informative answers to questions you might have!

Dr Sullivan who did my dog's vaccinations was marvelous, excellent, exceptional and I cannot say…read moreenough kind or wonderful things!!!!!!! He was the BEST of the BEST, so I'm so thankful. Dr Sullivan you saved my baby, Jax. Thank you for your care.

Great staff, but the clientele are rude and disrespectful. Yes, we get it, you don't like waiting…read morein the parking lot for your turn (because they do walk-ins only) That doesn't give you permission to get stoned in your car and stink up the parking lot or act like an ass to your fellow clients, making snide comments about other people's pets' behavior. I see you, old MAGA lady, your dog's sh*t stinks too.

This is a wonderful veterinary clinic. You can tell that everyone really cares. They're prompt to…read morereturn any text messages or phone calls and don't make you feel like you're imposing on their time. They also follow up after appointments to see how everything's going with whichever cat I brought in. Other pluses is that staff turnover seems low so that's a sign that the employees are happy whereas some vets always seem to have different staff. I'm so glad that I started bringing my two kitties here.

Dr. Levine is a dream come true and every single one of the staff here is an absolute angel. I…read moreabsolutely cried when I moved when I realized I would have to give up this office. I have two sphynx brothers who love going here and would happily visit every day if not for the fact that they hate car rides. Don't let the minor prepayment for your new patient appointment scare you off. I like the fact that the office does everything in their power to ensure that appointments are kept so that they don't have to rush when you are scheduled like human doctors do! Beyond that, their fees are very reasonable and they never shamed me for needing a price estimate up front because of my financial situation. As for their treatment of my boys, you would have thought they were royalty! They treated my two little princes so gently and were so doting that they had a great time every single time we went. Even when my tiny heathens were behaving like scoundrels (walking across laptops, demanding treats, being little piggies when they *were* giving treats, etc), Dr. Levine and her team were incredibly patient. I could also text with questions and pictures! In fact, I'll probably keep the latter up after I move ;) Take your pet(s) here. Especially your cats. I've used "cats only" vets and even those can't compare to Dr. Levine. I can't say enough good things about the whole place.

BEWARE!!! One star!! HIGH COSTS DUE TO BEING PURCHASED BY PRIVATE EQUITY FIRM. Their fees are…read moremore important than the health of your animal. They literally raise their prices: Care is not better, not even modernization of equipment. I called for price for cat male neuter, 1 yr old, $800 after you make an apptmt for them to see your cat - Cost involved. Then you have to make another apptmt for the neuter. $800 is just the neuter NOTHING ELSE. They will nickel and dime you while they emotionally pull you in like you are not a good pet owner if you don't buy from their menu. BEWARE!!! Private equity firms are increasingly acquiring veterinary practices (1/3 up to 1/2 of brick and mortar), leading to significant changes in the industry, including rising costs and reduced independent options for pet owners.

I have been a client of this vet clinic for many years. I love how well my animals are treated with…read morelove & care. 10/10 would recommend.

Very competent group of vets at this practice. They've given my German Shepherd great care since…read moreshe was 10 weeks old, and performed a spay on her that was perfectly done with no complications whatsoever. Just had dental work done a few months ago and dog came thru without a whimper. Dr. Susan Sallee has really good "bedside manner" as do all the vets here. Dr. Lamberty is pretty special, too.. And the vet techs and staff here are just excellent. Highly recommend this veternarian practice.

Have been using Grayslake Animal Hospital/Vets since 1987 for all 7 of my Labrador Retrievers. All…read morethe vets (Drs. Jackson, Marion and Sallee) have treated them with compassion, care and tenderness when needed. I will continue utilizing Grayslake Animal Hospital for all my canine needs and requirement.

Dr. Odette Suter has a unique and caring way of dealing with animals. She is without a doubt, the…read moremost compassionate veterinarian I have ever met. Dr. Suter was incredibly supportive during a health crisis with our beloved dog. Her holistic approach gave us new opportunities and hope through her research and practice in alternative and non-invasive methods. Dr. Suter is a true dog whisperer.

I'm so happy I found Odette - she is a wonderful veterinarian. I fostered my dog starting Sept 2015…read moreand when I started Odette's program in April 2016, my pup had had constant diarrhea for who knows how long. I went to his regular vet multiple times, was prescribed expensive prescription dog food, lots of medications, etc, but nothing helped. On top of that, he was gaining weight. He was 35lbs when I first brought him home ballooned up to 50lbs (too much for a dog his size). He was also extremely anxious, stressed, and very fear aggressive. The first thing Odette did was do blood work and saliva tests. Lo and behold, my dog was allergic to chicken! The main ingredient in his prescription food. Under Dr. Suter's care, I learned all about animal health and nutrition. My dog's anxiety and stress is getting much better as well. She also did some chiropractic work on him (he skips on his back legs) and he's now doing so much better than I could have ever thought. Odette does AMAZING work and her goal isn't just to fix your animal's symptoms. She works to fix their overall health as well. She teaches you on animal health, with up to date statistics and information, and strives to help you become an educated pet parent. I'm so thankful to have found her! Absolutely love Odette and highly recommend her to everyone.

It took 3 visits to diagnose my dog with ringworms. To add insult to their misdiagnoses they…read moreproceeded to charge $90 per 3 month medication. I checked Amazon during the 2nd cycle and it cost $30 per dose. I was upset and I let their new, unexperienced vet know how I felt. Fly forward 15 years and my current boy had been experiencing rashes and scabs. The owner of the richmond vet clinic told me on a phone call that he wouldn't offer care for my sick dog because I "upset" one of his new hires over 15 years ago. If you feel like being ripped off, by all means, frequent this fraud of a veterinarian. Personally, I wouldn't trust them with a garden slug.

My first time there, I was a bit nervous. My dog don't like going to the vet. He was a bit scared…read morewhen at the beginning but he relaxed after a bit. The vet was great, gave me pointers what I should and shouldn't do with my dog. It was very helpful, he showed care for my dog. Since my dog is big and intimidating. I highly recommend this place if it is your first time.

The people are wonderful to use for your pets! They care about your pets and know what the are…read moredoing! Located in Libertyville!

I rarely write Yelp reviews, but I felt compelled to share because this office is truly…read moreoutstanding! I've been here three times in the past six months, and every visit has been a positive experience. The staff and doctors are incredibly friendly, caring, and respectful--they never make you feel belittled. That might sound small, but after a negative experience at another animal hospital nearby, it really stood out to me. Visiting an urgent clinic for a pet can be so stressful, but the environment here is welcoming, calming, and reassuring. It makes such a difference when you know your pet is in good hands. I honestly wouldn't take my pets anywhere else for urgent care needs.