I visited the Franklin branch for help, and Mrs. Ambika assisted me. She was very friendly,…read morepersonable, and professional. She helped me with more than just a lost debit card. It was a one-stop shop. Thank you, Mrs. Ambika, for your great customer service! Have a great day and be safe!

Kaylee was amazing at the Franklin MA DCU. She was friendly, professional and made my transaction…read morevery easy.

Worst bank I have ever banked with. the online app is terrible. charged tons of hidden fees. takes…read moreforever for transactions to clear. The people in the bank are friendly but not helpful at all. For a bank that says they care about all their customers they did not care about me at all. also Super inconvenient they have no locations outside of mass. will never bank with them again.

I have banked here for several years. The staff (including management - Ann Marie and Sheryl) have…read morebeen awesome. They are always helpful and when i go thru the drive thru there is never a long wait. I recommended this bank to anyone - it is truly a neighborhood bank that care about its customers.

Tellers have zero personality. But my baking isn't effected. What appears to be the manger... more…read morethan helpful and a joy to this place. She works hard

I am new in country and went to open new account in BOFA, The staff was extremely helpful and…read morehelped us to open the account in sometime. Also, Advised to come in a months time for credit card application. The Bank Manager, was also kind and nice. They guided us through entire process and even helped us to activate the cards and helped us in knowing the ATM Menu properly.

Ron is the best and we are very lucky to have him as the mortgage officer. Always patient, kind,…read moreand responsive. Got us a very low rate. Highly recommend!

Ron has helped me buy several homes over the past 10 years…read more I couldn't imagine working with anyone else. Caring, knowledgeable and very responsive

Contacted Franklin TN Branch 28 days to close. They advertised 21 day close. First thing they…read morementioned was no guarantee they could close by that date, lot of variables. Good rate and closing closts.

I recently just moved here I've been to all the BankOf America this place is awesome the people…read morethere are the best they helped me so much with different things I hope all of them have a great new year

I just don't know why anyone would use another bank. Bank of America has so many easy to use bells…read moreand whistles and it great. And I keep a pretty good balance in there so I never have a problem in case there are fees. My online banking is effortless and easy to use. I pay all bills out of this account and I love it. Every time I go to the Bank Of America In Medway there are great people who quickly and expertly assist me. My one drawback? I don't live in Medway and the location is in a strip mall that is not the easiest to get to. I would respectfully suggest that they move to Mills. Into the old location where Middlesex Savings Bank was. This location is right off Route 109 and doesn't have a 1/4th of the traffic and congestion of the Medway location.