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Michael Charles Music

4.8 (5 reviews)
Closed • 10:00 am - 6:00 pm

Services - Michael Charles Music

Musical instruments and teachers

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10 years ago

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12 years ago

Great service! Great local business! Buy local! I cannot get enough of local merchandise and putting my money where it belongs!

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7 years ago

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12 years ago

Needed drum sticks in a pinch-- I was just passing through-- and I got excellent service and everything I was looking for.

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10 years ago

These guys are the best! Funny, friendly, and they go out of their way to help you. I won't go anywhere else for cords, strings , ect.

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Guitar Center

Guitar Center

3.1(25 reviews)
17.6 mi
•$$

What a great experience I had today at GC. I traded my old guitar in and bought a new one. Jason…read morecould not have been nicer. I really appreciate the customer service I received from him today.

My son was given a gift card for four guitar lessons. I'm a single dad living in Portsmouth, I…read moredon't have extra spending money. after multiple scheduling issues on their end, my son only received two lessons (one of which was 8 minutes short). I was charged $140 for four more lessons (they charged me early, we were NOT going to take further lessons). I told them I needed a refund because they overdrew my bank account. Brian, the lessons manager left a voicemail saying the refund was issued. A week later, no refund so I called him. Brian asked ME if I got the refund approved as if I work there. After speaking to three managers, the store manager included, I had to threaten legal action over $140 before they issued a refund for only $105. I had to call again for the final $35. The "customer satisfaction team" reached out to make it right and told me someone would be reaching out within 72 hours. 144 hours have passed and no one reached out. I'm a Marine veteran, integrity and keeping your word mean a lot to me, I don't believe they have a shred of honesty. I can't speak for their other locations, but I would avoid the Portsmouth NH location. Spend your money elsewhere. They also kept the money for the remaining two lessons after we canceled them all due to their ridiculously bad customer service. I'd say they should be embarrassed, but they seem to have no shame. Good luck to anyone who tries to learn an instrument there, my son lost the desire to play thanks to them.

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Michael Charles Music - musicalinstrumentsandteachers - Updated May 2026

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