This company is way overpriced for the part and everything, our dryer timer break, cost 350$ to…read morerepair or, we have to 110$ for he just come out there for a second look at. This com is ridiculous price , it didn't take him 5 minutes to fix it.

I highly recommend Roger at Russell Appliance Repair, 4216 Carol Ann Drive, Charlotte, NC…read more28215. Raves: Roger will not sell you something you do not need, on time, same day service, and extremely reasonable price. Today, he fixed my Maytag dryer. He drove to 2 different places to get parts and still finshed on the same day. He was sensitive to our dogs in the home. I really liked how he cleaned up , vacuuming behind my unit twice and even cleaning the outside vent. This is the only APPLIANCE service I will use. And, I have used him twice.

Talked to Mike about my AC going out in the middle of peak heat got everything done for a very…read morereasonable price compared to other competitors. Not only that but he was very good about explaining how and why things happened and how to prevent them. Not a salesman trying to make money but a forever recommendation from me.

I was having an issue with my 1st level Heating unit not coming on December 27th Am. I reached out…read moreto Mike at Real Cool Heating Air, I explained my dilemma and he advised he was a bit swamped at the time. However, he gave me a quick suggestion on how to get it back on, after giving it a go I realized I needed an expert. With in an hour, Mike did a follow up and called and me back to see If I had any success. We set apt for Monday December 30th 8am. He and Ethan arrived on time, tools in hand. diagnosed my furnace issues, educated me on the specifics and got the repair done. My Home is back nice and warm! These guys are AWESOME! They really know what to do and how to get it done Right! Mr. Wheeler

I have had both commercial and residential systems installed and serviced by the Ross & Witmer…read moreteam. I am very pleased with their promptness, knowledge of their technicians, communication and follow up noting they are a third generation family owned Charlotte company. They care about their community and I would not consider using any other HVAC company for all our needs.

Michael showed up on time today and did a great job. He communicated with me every step of the way…read more Michael examined my three systems and repaired a defective part. I am pleased with his work.

Shane is the best! He has been doing work for us for years. He just replaced our package unit…read moreoutside and only had our AC off for an hour or two before he had the new unit running to keep the house cool while he finished the install. His pricing is really reasonable too. We got a quote from one of the big companies and it was over 50% more than Shane's price!!! I can't recommend him enough! Also, give him a chance to get back to you. He's a one man AC fixing power house so sometimes he may not get back to you right away, but if he says he'll be somewhere at a specific time, he'll be there. Highly recommended!!!

Trey was fast, reliable, and kind. He was able to diagnose our problem and get our AC working asap…read morewhich we appreciated in the heat. Will definitely be using him again in the future for routine service and any other issues!

My AC stopped cooling and I called Trey Workman. He came right out and found the leak in no time…read more He offered me a couple of different options and explained everything perfectly. He worked his butt off in my hot attic and kept a great attitude the whole time. I was 100% satisfied with his quality of work. He accurately described what needed to be done and I would absolutely trust him to work on my HVAC system anytime. Great guy doing a great job!!

Dan and his team has been a lifesaver and has saved us thousands of dollars on a new AC unit…read morereplacement. My wife was commenting how she has never witnessed any AC company literally take apart the unit and do a thorough cleaning and examination. In addition, they were extremely honest about the health and longevity of our unit. It's 19 years old and from what we understand most companies would have suggested that we get a new unit. Dan said this unit is still strong and proper maintenance will help. Thank you, Dan and team for all the great work you have done. This is been an amazing experience working with your company. We have referred people to this company for good reason cause thank you

Just had my HVAC replaced by Eric and he did an awesome job. Lower quote than from others. Very…read moreknowledgeable and honest and professional. Great service. Highly recommend.

I highly recommend you go elsewhere for your services. Just like some of the other reviews imply,…read morethis company is more concerned with their bottom line than making sure customers are helped and satisfied with their services. While most companies offer a warranty with their work (especially after getiing a whole new HVAC system installed), this company does not stand by their work. First time I have ever encountered a "licensed" company that could not answer questions about the duct work and the problem that was happening after they installed the new system. Worst of all, they will tell you they can come back out and look at the issue via the phone (even though it has not been a year since installation) but will only tell you after arriving there will be a service charge. And do NOT expect a return call if you leave voicemails asking for an explanation.

TLDR: Please go somewhere else, if HVAC is your main problem dealing with Rudy Cools will become…read moreanother bigger problem - for years to come - and could also affect your health. Looking for legal routes now. Background: Rudy Cools installed my HVAC system in July/August 2023. My main issue was that my previous system was not keeping up with temperature when the hot outside reached above 92 F. I contacted them and asked if it was the system, the duct system, insulation issues or my windows, and they said a new system would fix the problem. I accepted and they sold me a new system. When installing they found mold within the system, so they recommended an air purification system to go along with the HVAC. Having a baby in the way I accepted no doubt to what I asked "if thats on the system, could that be in the ducts as well?" to which they replied "we checked when installing and no issues were found, plus the purification system will prevent that" so I trusted that response. The next weeks the AC upstairs (Damper system) was not functioning and temperatures were reaching as high as 90F inside the second floor. I reached out, they sent a technician to tell me it would be an additional $1.5K to fix. I call them very angry as they never mentioned that and this should have been resolved when installed. They agree and send a crew the next week to fix without a cost. I liked that. It was September/Oct already so heat went down and AC didnt need to work so hard so no issues there. In summer of 2024 the HVAC system could not keep up with temperatures over 92 F - which was my main issue to start with. I called them several times, they sent 3-4 different technicians that tried filing up the gas in the system, switching stuff, or just simply telling me "it was too hot outside and that wsa the issue". After dealing with that all summer I was fed with that and call them angry again, to what they told me "we will send the best technician we have" and they did. This super technician came and told me the duct system was not set up properly, and needed to be updated, with a price tag of $1.5K. I called them angry again since that was my question to begin with when quoting them for a system, and have been ghosted ever since. Its been 3 months now. On a separate story, my family and I have been having health issues without explanation. We did some mold testing here and there with negatives coming up, only to look into one of the ducts directly connected to the system and finding a goooood ole black mold colony hiding in there - even when having a air purification system, and having the installing team they saw nothing when installing. So not only they have costed me 1.5 summers with the same issue I originally had, $13-14k in costs, Health issues for me, my wife and my baby, but they also are now ghosting me and refusing to answer my emails or calls. This for me is as evil as it gets, and should not be even considered within your options for any type of services. Disgusting client service and should be held liable - which we are in the process of.