SEV Laser bought the Ideal Image that used to be here, and since I was mid-contract from my Ideal…read moreImage, I was now shuffled over to SEV.
I can't say I'd come to SEV of my own volition. Since they own my contract, I'm here because I've already paid a lot of money for the Ideal Image quality...only to receive what SEV is offering. No refund on my contract was offered.
It still freaks me out that the only decor in the waiting room is a giant sign that says "By the Grace of God".
Scheduling has also been a nightmare. I really prefer to stick with one tech for my entire contract - especially when you're lasering areas that feel pretty personal. Instead, it seems like they're really struggling to keep employees. Each appointment, I get put on their schedule for 6 weeks out, and around the 5 week mark, they cancel my appointment due to "scheduling conflicts", and I have to call and get it all rescheduled again. One time, this happened three times for the same appointment.
As far as I can tell, they're bleeding through laser tech staff, and each time one quits, all of the tech's client appointments don't have anywhere to go.
The actual laser hair reduction has worked fantastically. Their machines are a lot less painful than Ideal Images'. The hair reduction has been impressive, but I've noticed a lot more missed patches than what I'm used to with Ideal Image. Still, the machine and the process works.
If I hadn't been used to Ideal Image, I might not dislike SEV, but the contrast between the two is stark. Despite people at the front desk, all of your check-in is done through an iPad, adding to the impersonal touch. SEV is going for speed, and you're shuttled into the appointment quickly, lasered quickly, and the tech says "Have a good day, talk to the front desk".
It's a big difference from Ideal Image's explanations, breaks for pain, offering pain-relief methods, doing two-or-three checks to make sure all of the hair was caught, scheduling with your same tech to build a rapport, and having a tech that walked you in and out without seemingly rushing you.
SEV Laser does what it claims to do, and at a fraction of Ideal Image's old pricing, but it's definitely a "You're a number to us" vibe.
SEV is great at sending out appointment reminders; make sure you cancel your appointment if you're not showing up to avoid a fee.