The worst customer service I have ever experienced. I have gone through multiple major surgeries in the last two years and still have major issues with my spine and lower back Dr. Daniel Rivera is one of the best Board Certified MD he has worked wonders making my life easier. It's unfortunate that he has some of the worst receptionist, have you ever experienced she's argumentative with the senior citizen that had brain surgery has cancer and suffered from major pain. She asked me to go to my primary doctor and get a prescription so that the pain management doctor would be able to focus on what he needed to do and the insurance company will pay for it so I take an Uber. I go to the doctor that had to write the letter. The young lady told me what the letter had to say. I brought the letter to her office at the spine center. She says thank you very much for the letter and I'll see you tomorrow and then I get back into another Uber with my wheelchair everything and I go home. This morning I get a phone call her telling me that I got the wrong letter and that she has to cancel my appointment until I get the right letter. I said well since I'm not able to write, and she's well aware of that. Can you call my doctor and explain exactly what you need. She said that's not my job at your job so I said to her can you explain to me what is that exactly you needed this what you told me I already got you and that seems to be wrong and she says to me well I don't know if it's wrong I just think you don't listen well which was completely rude and unnecessary. Then she's putting me on hold and hangs up on me. I called her up again and she has the audacity to say I hung up on her and she starts arguing with me. She can't give me any information. That if I don't know what I need, she's canceling my appointment. So I said just call my doctors office they'll be more than happy to help you and she repeated that's not my job so rude and so belligerent I have never been spoke to the Manor in anything i've experienced before. Then I asked her name and she says to me what does that matter I said well, he would least let me speak to the office manager so I can get an understanding of what I need and she says to me I just told you you don't need to speak to anybody else and hung up on me for the second time I called back I was watching you have to get a really nice sweet girl to answer the phone this time she got me the office manager the office manager was very polite, sweet person and she apologize for the behavior she said that behavior is not necessary for any patient. She took my name and number and she took the doctors name and number and said to me that she'll reschedule my appointment and she'll get the order that she needs as there's any issue. She's so sorry she'll call me back herself. I think that this doctors office is losing my patience from this one girl and they could possibly imagine and the crazy part is other patients have said the same thing so I know it's not my situation it's her attitude and dealing with the public especially seeing citizens so I recommend the doctor I just don't recommend the front desk. read more