This review is for office staff! I called last year to…read moreinquire about cost..I spoke with physician and my questions were answered at the time. I called back with an additional question and requested a return call..I NEVER received a return call. I again spoke with physician a couple months ago and was ready to sign up. I requested some paperwork and it was to have been sent to me. AGAIN I left several messages..When I FINALLY after several weeks called again and that call was returned with excuses, I was told paperwork would be sent out ASAP...NOPE NEVER CAME. I WILL TAKE MY 4K SOMEWHERE ELSE!!! Terrible SERVICE from office staff!

The review is for office response. Had an initial conversation to schedule a meeting with Dr…read more Lindsay to learn more about the services and pricing and got ghosted after that. Three messages later ...nothing. If its a reflection of the overall business than I guess its good to know early on :(

For my 2300th review, I would like to brag about my medical office group and the staff over at One…read moreMedical in San Jose. I've been a member of One Medical for quite a few years now. I converted over to this group when my doctor out of Emeryville joined their practice. It's worth every dime to be able to have the service I need, when I need it and have seen the value in being a member. I love booking my own appointments, when and where I need them and can find offices all over the city and the bay area. I have access to all my own health records online and can reorder prescriptions at one click. I never have to wait more than 5 minutes for an appointment, because no one has time to sit around and wait when they are sick or have things to do. Michelle Benrath is my Primary Care provider and I'm very happy to have her on my side. Since finding her, I've made her my primary and since then have gotten to know each other well. The doctors and staff give you respect, truly care about your well being and follow up when they say they will. That's everything you can hope to find in a doctor and medical group, especially in this healthcare market.

Less than One Star for just this 1Med Office on The Alameda…read more They tell you to give yourself extra time - I did but there is absolutely no parking in a 1.5 block radius - parking is really bad even without the construction zone to negotiate - so I painfully sprinted to an appointment that I knew I would be 5-10 minutes late but if you get there by 10 m after they will take you and my need was very small. I am a retired health care professional and knew I would need an Xray before they could treat. The lab tech went in through the side door and let me in there with a smile. I was really stressed and you helped Arisa (sp?) TY btw

I was working with Dr Caitlin for a long time until I moved to a new city. Their office is calm,…read moreclean and you will always be greeted with a smile when you arrive. They honor their appointments and treat you with care. I especially liked how Dr Caitlin would listen to me and make sure I understood the protocol and lab results when I would have them. They have an online patient portal where you can see all results from previous labs, visit notes from the Dr and even message your Dr directly. I appreciated how Dr Caitlin felt so accessible and if I needed anything I could get an answer fairly fast.

I am so glad I found this place. Dr. Larsen is very knowledgeable and friendly. She put me on…read moremedications that my pcp didn't think I needed. I will def keep Dr. Larsen as my naturopathic as long as I am able to. The front desk staff is super friendly. They are prompt in emailing you back. Thank you.

I have been a patient of Dr. Viet Hong Bui for many years, and I couldn't be more pleased with how…read morepersonable and accommodating they are. As a working professional and mother of two small children with a very demanding schedule, finding time for medical appointments is often a challenge, but this office makes the process so much easier. The heart of the front office is undoubtedly Trinh. She has been there as long as I can remember, and she is truly a blessing to the practice. Trinh is incredibly hardworking, cheerful, relatable and caring. She goes above and beyond to be accommodating with my scheduling needs, which I appreciate more than words can say. Dr. Bui is very lucky to have such a dedicated and sweet person representing the office. The Services and Convenience is One of the major highlights of this practice. Having the ability to get a Pap smear done right in the office is a huge plus for me, as it saves the hassle of scheduling separate appointments at different clinics. Overall, this office is professional and warm environment!

Dr. Viet-Hong Bui has been my PCP for about 25 years, about a year after I left Kaiser. I love…read moreher. I am a 90 year old woman and she often anticipates some of my gathering problems, but often sees through my fear and insecurity and helps me accept and appreciate the pretty good health I have at this age. She always has time for that "one more thing," which often turns out to be the main thing that I finally got around to mentioning. I love her AND her office staff.

I will first say that I have not been to see Dr. Fulmer. This review is for the experience I had…read morecontacting his office. After doing a considerable amount of research to find a primary care physician, I called his office to schedule an appointment. The gentleman who answered the phone was not very friendly and just said that Dr. Fulmer is not accepting any new patients and hung up. I understand that he may not be taking new patients, but I found this receptionist's attitude and lack of kindness to a person requesting him as a doctor be representative of his practice. Not a good first impression.

5 stars for Dr. Fulmer. I have only been to him a few times, but those times he listened and was…read morepleasant. 3.5 stars for his office: Trying to get a hold of the receptionist is hard. Dr. Fulmer said he would call when some test results came in, but I never received a call. I called 7 or 8 times over the 6 business days after the results should have been in until I could get the results. One more thing: The walls in this office are so thin. I could easily hear every word in the next patient room. I guess it isn't a big deal, but it just seems like it should be more private.

My first visit here was during the current pandemic, so of course, I was ready for unhappy…read moreemployees and frustration. Much to my surprise, the employee at the front desk (Jasmine I believe) was incredibly friendly and sweet. Once I was taken back by the medical assistant, the same kind mannerisms continued. Then when I met Dr Nguyen, she listened thoroughly to any concerns I had, and then ordered a battery of tests. I was floored. My last doctor in my hometown told me any issues I had was solely because I just "needed to go on more dates" with my husband and exercise more. Dr Nguyen also quickly responded to any questions I had on the MyCare system. Definitely recommend this whole office.

Dr. Nguyen is amazing - sympathetic, caring, and thorough. She listened to my concerns and worked…read morehard to find the right treatment plan for me. I would give more than 5 stars if I could.

It was my first time here and I felt mostly comfortable. The doctor spoke in a respectful tone and…read moremade sure to go over the details of my condition step by step. They asked several questions about my daily routine and health background, which showed they were really looking into the full picture. Staff at the front desk were helpful too. The appointment didn't feel rushed and I left with better understanding of what to do next.

I've lived in bay area for more than 20 years and got more and more frustrated with the…read moredeteriorating medical services in California. After the last move to a new home in south bay 2 years ago, I decided to find a new primary physician for my family, hoping to find someone we can really trust and rely on. After some online search, we found Willow Glen Primary Care. After the initial call, I was kind of hesitant about the concierge service they provide and the annual membership fee which were all new to us. We decided to give it a try after the first onsite consultation just wanted to see how concierge works. Surprisingly, this decision turned out much better than we hoped for. Whenever we had any medical needs, either annual exams or ad hoc emergencies, we were always able to make appointments within few days or talk to Dr. Lindsay over the phone right away. She's extremely knowledgeable, patient and willing to spend hours explaining everything we need to know and answer our questions. Even during weekends, we're still able to reach her cellphone for urgent needs. This really helped us build trust in Dr. Lindsay. I started to have some weird chronicle GI illness 1.5 years ago which later was diagnosed something that has no cure yet. Dr. Lindsay did not give up on me. She worked closely with my GI doctor to come up with customized treatments to help improve my daily life quality. In the meantime, she also looked for more ways to diagnose my conditions. Recently we finally found possible root cause and started treating it. I've been getting much better ever since, almost close to normal life. Thank you Dr. Lindsay! So if you're looking for a family doctor that you can truly trust, I'd highly recommend coming to Willow Glen Primary Care for Dr. Lindsay.

Dr. Grace Yu has been great so far with my wife. Unfortuneately, my wife is suffereing from a…read moresevere case of morning sickness, and Dr. Yu has been very friendly and patient to address all of our concerns. She has filled out countless forms for us and she always returns our many, many phone calls. When we go in for check ups, she's always calm, soft spoken, and shows a lot of concern. She has prescribed a few meds, the last one Onadestron (sp?), that works quite well to combat morning sickness (I hope you have insurance though, even the generic version is $20 a pill and you can take up to 6 a day!!!) What's also nice is after our baby is born, she will be the doctor for our baby, which is extremely convenient. According to my wife, she is also a great gyno.

I guess its universal…read more It does not matter how good the doctor is. If s/he employs staff members who are unprofessional, rude, and unhelpful, in the long run, the doctor is gonna be a big thumb down. Grace Yu is a case in point. I called her front desk trying to schedule an appointment. She sounded rude and extremely impatient and put me on hold for a long time and then told me that Grace Yu is not accepting new patients. The whole thing is fine as I have the most desirable insurance plan. And I am not too worried about not to be seen by other doctors. Its just that if they would be a little smarter as to tape that and play that while putting us on hold. I thought doctors are supposed to be smarter..... So backward, really stupid.

I had a great experience here with Dr Minh.The staff are professional and attentive…read more I never felt rushed, and the entire staff was friendly and helpful. I really appreciated the thoughtful care and would definitely recommend this place to those looking for a caring and knowledgeable doctor.

I haven't worked with Dr. Minh Thai personally, so I can't comment on his services. However, the…read moreVietnamese receptionist who answered my call was extremely rude and unprofessional. Her attitude was very disappointing and made me decide not to use their services. I hope they consider improving their front-desk customer service. I'm not that strict, asking that girl why is she that rude!